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“Great first impression of the area” 4 of 5 bubbles
Review of Opera Plaza Hotel

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Opera Plaza Hotel
Ranked #9 of 56 Hotels in Cluj-Napoca
Certificate of Excellence
Saint Cloud, Minnesota, United States
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great first impression of the area”
4 of 5 bubbles Reviewed 21 March 2014

This was my first visit to Cluj-Napoca. The staff made a positive, favorable impression, from check-in, at the restaurant, the meeting rooms and check-out/calling for a taxi. It looks like some updating is going on throughout the facility. The room / bathroom were clean and large, the room was quiet. Internet worked well. There is a small bar/lounge opposite the check-in desk in the lobby.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Al K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vlad B, General Manager at Opera Plaza Hotel, responded to this review, 19 May 2014
Dear Sir,

On behalf of our team, I thank you for you review. We are pleased to hear of a pleasant first impression and I promise that we shall leave room only for better experiences with the occasion of your next visits.

We are looking forward to seeing you again, and once more thanking you for sharing your Opera Plaza experience.

Kind Regards,
Vlad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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177 reviews from our community

Traveller rating
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    20
    5
    2
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20
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Bendigo
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 27 February 2014

Hotel is in a quite location which is in walking distance to the city square and its attractions. The staff were very helpful and the property is in excellent condition. Our room was spacious and well equipped. There are a variety of eating places within easy walking distance from the hotel. The variety of food at breakfast and the service is amazing. We would rate it as the best breakfast we had in our four weeks of travel.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BendigoJandK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vlad B, Manager at Opera Plaza Hotel, responded to this review, 19 May 2014
Dear Sir,

Thank you very much for your review. In our quest to offering more than services, which we define the Opera Plaza Experience, your input is the most valuable.

We have made continuously efforts to raise the level of our breakfast and we really enjoy sharing your appreciation.

We are looking forward to seeing you again with the occasion of your next visit and once again thank you for your kind words.

Kind Regards,
Vlad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ottawa
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 February 2014

Dated inside, but comfortable and clean with huge rooms. The mattresses are clean but could use a refresh soon.

They need to fix the treadmill in the workout room - it makes a nasty banging sound. And since I went 12 months apart it was happening both times (so definitely not something fixed).

Pool is lovely, massage/spa is a nice touch when doing lots of travel and close enough to the central square to enjoy yours. Quick cab ride to Lulus Mall for shopping etc. It's where I stay on business.

Breakfast is lovely, cheeses, fresh fruit, meats, fresh breads, fresh crispy croissants and yogurts with espresso, coffee, tea, juice and an omelet bar.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 2dogsandfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vlad B, Manager at Opera Plaza Hotel, responded to this review, 19 May 2014
Dear Sir,

Thank you for sharing your Opera Plaza experience with us , it is very helpful in order to allow us to continuously improve our services.
I am pleased to inform you that the treadmill has been replaced following your feedback.
We appreciate you taking the time to review our property and are looking forward to seeing you again with the occasion of your next visit to Cluj.

Kind Regards,
Vlad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 14 December 2013

My stay in Opera Plaza was very nice. I was greeted by a kind receptionist who checked us in very quickly and efficiently and directed me up to my room.

My room was clean and large. It contained a very spacious en-suite bathroom. The bathroom came with a bath/shower, a toilet and a sink. There was enough room to keep all of your wash items also. There was plenty of towels and complementary toiletries to use if you like. I especially liked the rubber duck! There was also a hairdryer in the bathroom.
The room itself was also very spacious. There was a large wardrobe to keep all of your clothes in, and also a huge bed. There was a TV and complementary bottles of water. There didn't appear to be any tea/coffee facilities in the room however, there was a Minibar.

All in all, a lovely stay at the hotel. Thanks to very one who made my stay comfortable.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Simon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vlad B, General Manager at Opera Plaza Hotel, responded to this review, 19 May 2014
Dear Mr Simon,

Thank you for your review. We are extremely pleased with your positive feedback and thank you for your review.
On behalf of our management, we are looking forward to personally thank you for your kind words with the occasion of your next visit.

Kind Regards,

Vlad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 November 2013

I stayed there for 2 more days then I booked initial(was for 4 days), all because the personnel - fantastic.
I had a surprise from the very beginning getting an upgrade for free.
Never been so pampered by the personnel in a hotel like here.Congratulations to the manager!
The suite I had was huge by the European standards ,the only issues were the water pressure and the AC;the AC was quickly fixed but the water pressure not as I understand is a problem of the all city.
However ,didn't count much because the rest of the services were impeccable : good swimming pool ,was no need I had to be not satisfied by the excellent people working in this hotel.
Breakfast was delightful , the restaurant had an excellent international cuisine menu with the meal worth a Michelin star.Same for the serving ,really as for 5 stars hotel.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Laurentiu I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vlad B, General Manager at Opera Plaza Hotel, responded to this review, 19 May 2014
Dear Mr Laurentiu,

Thank you very much for your review. More than anything we are pleased to have provided you with a pleasant experience and we are looking forward to seeing you again.

Our management thanks you for your good wishes and we would like to personally thank you for your kind wards with the occasion of your next visit.

Kind Regards,

Vlad Buzoianu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
137 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 19 October 2013

I am always staying in this hotel when I come to Cluj. Customer service is in very good level all the time. Rooms are comfortable, bed is ok - but mattress little bit hard if I compare it to other hotels - still sleeping is comfortable. To many soft pillows are available in each room. Good quality coffee machine with capsules are available in room, clean bathroom, free internet. When I visited this hotel first time I was offered special room rate at reception if I return next time. I am using this room rate all the time booking directly through contacting front desk. It's smooth and easy process. Breakfast is good, wide selection of ingredients, omelletes station, just missing fresh juices. Location is excellent - easy to get anywhere.

Room Tip: Executive room is a good option - little bit more spacy meanwhile difference in rate is minimum.
See more room tips
  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vlad B, Manager at Opera Plaza Hotel, responded to this review, 23 October 2013
Dear Mr Martin,

On behalf of our team we would like to thank you for being a regular visitor of our property ! We are honoured to have you here with every occasion and given the great collaboration management would like to personally greet you and thank you for this collaboration on your next visit .
We are grateful for your positive review and all your suggestions shall be of great importance to helping us improve.

Kind Regards,

the Opera Plaza team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chisinau, Moldova
Level Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 25 September 2013

This is a great place to stay if you desire to see the city in a day or two. Near the central Cluj. Great room quality, friendly staff. Nice restaurants, good breakfast. The hotel has a good pool. Rooms are clean.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Evghenii S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vlad B, Manager at Opera Plaza Hotel, responded to this review, 23 October 2013
Dear Sir,

Thank you very much for your warm feedback. We are delighted to hear that you have enjoyed your stay with us and are looking forward to welcoming you again in the future.
Opera Plaza is continuously improving its services and we shall welcome you with a even better experience on your future visit.

Kind Regards,

the Opera Plaza team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Opera Plaza Hotel

Property: Opera Plaza Hotel
Address: Strada General Mosoiu Traian 10 - 12, Cluj-Napoca 400132, Romania
Phone Number:
Region: Romania > Transylvania > Northwest Romania > Cluj County > Cluj-Napoca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cluj-Napoca
#5 Luxury Hotel in Cluj-Napoca
#7 Business Hotel in Cluj-Napoca
Price Range (Based on Average Rates): £
Hotel Class:5 star — Opera Plaza Hotel 5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Opera Plaza Hotel Cluj County/Cluj-Napoca, Romania

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