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“Horrible Staff Services for Room RSVP” 2 of 5 bubbles
Review of Petrovka Loft

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Petrovka Loft
Ranked #61 of 1,423 Speciality Lodging in Moscow
Singapore, Singapore
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Horrible Staff Services for Room RSVP”
2 of 5 bubbles Reviewed 10 July 2012 via mobile

The rooms are ok. We booked the standard double. Very small with no windows. Maybe 100 sq.ft. In size. Suits the job though. There are common toilets and showers for the 10 rooms the hotel has to offer. 2 toilets and 4 showers, although one shower entry was blocked. They bathrooms and showed are clean enough and nice.

The price is very good for the location. Right next to very high end shopping. Very close walk to Red Square.

The reservation process was a complete nightmare. I used Petrovka's online booking tool to reserve a room for 2 nights. They emailed me and said it was only available for 1 night and I needed to make a different reservation for the second night, which cost more. They of course charged me for the room upfront. Upon my arrival I had to pay for the smaller room for one night, and they have told me this room is available for both night and the more expensive room is not available. I spent 30 minutes trying to explain to them I wanted a rerund for this room, and once they finally understood they came back 20 minutes later telling me the card did not take refunds. I called AMEX immediately and they said no attempt was tried...so I approached the staff and they said to call the Russian AMEX office.

In summary, this is a sham to get you to pay more money up front for smaller rooms. They never attempted my refund and are unwillining to assist.

Next time in Moscow, I would probably fork over the additional money to stay at a legitimate hotel and business operation.

Stayed July 2012, travelled with friends
Helpful?
6 Thank Ben D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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135 reviews from our community

Traveller rating
    39
    57
    24
    9
    6
See reviews for
9
54
28
9
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 April 2012

Very clean, we never had a problem with the shared bathroom (large, clean showers and toilet rooms). The staff were very friendly and helpful. The stairs were hard with big suitcases but you only have to drag them up once! The cheapest we could find in the area, hotel was hard to find but the area is nice. 5-10 minute walk to Red Square with lots of shopping and cafes along the way

Room Tip: Might help to ask for a room with a window, we saw some internal rooms which were the same size but...
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank southernbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

Very close to Kremlin & Red Square, clean bathrooms & toilets, friendly staff, especially Elena, Julia and Atrim.
Although, it is in central but I can hardly hear any traffic. No problem for me to sleep!!

  • Stayed April 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Aoi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford, California
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 10 March 2012

If you don't mind sharing a bathroom (it's clean and we never had to wait in line) and walking up a couple of flights of stairs, this might be just the place for you. I wasn't able to find anything comparable at this location (which is absolutely great - walking distance to the Red Square and to two subway stations) and price range. Small but clean and well-appointed rooms (no carpet, which was great for my rhinitis). Comfy bed, minibar, AC and free WIFI. Staff speaks good English (which is important as most locals don't and everything from subway stations to street signs are written in Cyrillic). Pretty hard to find (tucked away in a somewhat labyrintic back street) - easy to reach via airport train + subway, but you can have the hotel send a (rather expensive) car to pick you up if you're not good with directions.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank alehmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 5 November 2011

I stayed @ Petrovka Loft this summer for a weekend. The best thing about it - is the central location of the place. I enjoyed just simply walking the neighborhood with it's lovely streets and amazing old buildings.

The front desk staff was very nice and friendly. If you are traveling with a huge luggage - be prepared to walk upstairs to the top floor (no elevators in the building). The rooms were very small but it was enough to crash at night. Everything was always clean and the whole pace had a very nice and cozy atmosphere.

  • Stayed July 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 21 October 2011

Pros: Very helpful and friendly staff; room and bathroom facilities clean and stylish; 7 minute walk to Metro and also same to Red Square area.

Cons: Quite hard to find but we knew this from reviews; The alley that the entrance is down is not very nice; Not recommended for people who will struggle to get heavy luggage up the 4 flghts of stairs. Bed so squeaky it woke us up whenever we changed position...not good if you're a light sleeper.

Overall a positive experience.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Moominpapa1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krasnoyarsk, Russia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 11 August 2011

Location close to kremlin, but entrance is located in the side dark alley without a clear sign, we arrived late, had to rely on house number, walked pass a couple of times, and eventually plucked up courage to ring the bell and got in. It's located on 4th floor without lift. Rooms are nicely renovated and quite spacious, bed are as described comfortable, toilet & bath are ina row at the shared area. Breakfast are basic, couple piece of toast, jam with tea & coffee. Overall, 4999roubles per night, we think if you look around a bit, you may be able to find a better value though.. :)

  • Stayed October 2010
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank traveletsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Petrovka Loft

Property: Petrovka Loft
Address: Petrovka St., 17/2, Moscow 107031, Russia
Region: Russia > Central Russia > Moscow > Tverskaya
Amenities:
Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
Ranked #61 of 1,423 Speciality Lodging in Moscow
Price Range (Based on Average Rates): £
Hotel Class:1 star — Petrovka Loft 1*
Number of rooms: 10
Official Description (provided by the hotel):
Formerly a large communal apartment, Petrovka Loft is located on fashionable Petrovka Street in the very heart of Moscow. The property underwent complete renovation between 2007 and 2008 and offers ten bedrooms (seven double, three twin), each of which contains a television and dvd player, minibar, safe, bathrobe, towels and slippers. Although Petrovka Loft's rooms are not ensuite, the three custom-built shower rooms and two toilets are renovated to a very high standard and offer privacy to the guests. ... more   less 
Reservation Options:
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Also Known As:
Petrovka Loft Hotel Moscow

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