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“Great Experience.”
Review of Lotte Hotel Moscow

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Lotte Hotel Moscow
Ranked #1 of 315 Hotels in Moscow
Certificate of Excellence
singapore
Level Contributor
127 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Great Experience.”
Reviewed 20 February 2014

Recently stayed at the Lotte Hotel. The rooms are beautiful. The staff are very good and helpful. The hotel is realistically 40 minutes walk from the Kremlin / Red Square. In very cold weather it makes for an interesting walk!
The breakfasts are excellent. We tried both the lobby restaurant and the Michelin starred one on the second floor. Both were excellent but priced in line with the hotel's premier status.
There is foreign exchange available inside the hotel but they only accept US Dollars and Euros. So make sure not to bring other currencies and plan to change them in the hotel.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
1 Thank mikeinsingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Value
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Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
USA
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 February 2014 via mobile

The Lotte was absolutely wonderful. The rooms were lavish, service excellent, and I couldn't have asked for anything else. Room amenities are quite nice. Rain shower head, heated floors, full room automation, DVD player, and big screen TV. Breakfast in the morning was expansive and delicious. English was never a problem. The surrounding area is great for dining out or shopping (old and new arbot are right there), and the metro is easily accessible. Moscow is very expensive, but the Lotte is more so. Don't plan on eating in or using the minibar unless you own a small diamond mine, but the quality is second to none, so you definitely get what you pay for.

  • Stayed January 2014
    • Value
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    • Rooms
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    • Service
Helpful?
Thank c0den1nja42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, United States
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 February 2014

I've stayed in "prettier" hotels but never a more comfortable one. I stayed twice on this trip and both rooms are delightful and filled with details that make it almost homelike, or perhaps as you wish your home were!

The decor is "bland expensive"; however, it is the staff that makes this hotel spectacular. From doorman to maid, everyone is friendly, calm, and helpful. The breakfast staff are astonishing! Since I'm involved in consulting about the service industry (and no, the Lotte is NOT one of my clients), I enjoyed going to breakfast just to watch them interact with the guests. Indeed, it is also expensive but it is not comically snobbish as many places in Moscow tend to be.

The second time I stayed a couple of the staff I had met the first time greeted me with "Welcome back." Nice, nice touch. I commend the managers for getting the balance between friendly and efficient just right! I hope to be back the next time I go to Moscow, and I will try other Lotte hotels now. Thanks.

  • Stayed February 2014, travelled on business
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Helpful?
2 Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 February 2014

We stayed at the Lotte Hotel Moscow because of the excellent ratings at Tripadvisor and it semed like the ideal " strategic point" to explore Moscow from for a week and we totally loved it , as first timers in Lotte Hotel Moscow they just made us feel at home and comfortable., Beautiful city, wonderful hotel, great staff - Large bathroom, modern rooms ,Beautiful design, love the silence in it. highly recommended.

A, Sultan

  • Stayed September 2013, travelled with friends
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Helpful?
2 Thank A_Sultan_airborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 February 2014

An excellent hotel in central Moscow. Superb rooms with all that is required for a comfortable stay. Really good gym and pool facilities with fitness instructor on hand to help and advise. Service in the bar/restaurant could have been better at times but food was good. Convenient access to Lotte Plaza shops (including supermarket) for those extra bits and pieces.

  • Stayed March 2013, travelled on business
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Helpful?
2 Thank Lancastrian777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 February 2014

This was definitely the most luxurious hotel i have ever stayed in. Wonderful room details, very comfortable bed and a great night sleep. Wonderful breakfast buffet. Great shopping plaza next door. Very convenient location. Even my 4th floor room facing the busy major road was extremely quiet - didn't hear a thing. Would stay there again in a heartbeat.

  • Stayed January 2014, travelled on business
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Helpful?
1 Thank brikrist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 February 2014

Usually I organise the corporate events in the Lotte hotel. Also my guests stay at the hotel.
I am absolutelly sure that this hotel is one of the best in Moscow. The restaurants MEGU and LesMenu are perfect. Spa is fantastic as well.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lotte Hotel Moscow

Property: Lotte Hotel Moscow
Address: Novinskiy Blvd, 8/2, Moscow 121099, Russia
Phone Number:
Region: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 315 Hotels in Moscow
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Lotte Hotel Moscow 5*
Number of rooms: 300
Official Description (provided by the hotel):
The luxurious Lotte Hotel Moscow located on Novinskiy Boulevard in the very heart of Moscow was opened in September 2010. The hotel offers 300 spacious standard rooms and suites, the largest Royal Suite in the city and two splendid restaurants - OVO progressive Italian cuisine restaurant, managed by Carlo Cracco - a Michelin holder and world-famous restauratuer and chef, and MEGUmi, a modern Japanese restaurant. Lotte Hotel Moscow also boasts six conference halls capable of accommodating banquets and business events of any size and format, an innovative Executive Club Floor, a three-level underground parking facility, and a state-of-the-art fitness center and pool. The world-famous Mandara Spa combines the ancient Balinese spa traditions with the latest achievements of the Elemis and Bellefontaine cosmetics lines. As a part of The Leading Hotels of the World, the largest luxury hotels & resorts collection, Lotte Hotel offers a wide range of top-level facilities joined with outstanding client-oriented service. ... more   less 
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