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“The best place I've ever stayed... and I've been to 59 countries.”
Review of Lotte Hotel Moscow

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Lotte Hotel Moscow
Ranked #1 of 313 Hotels in Moscow
Certificate of Excellence
New York
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“The best place I've ever stayed... and I've been to 59 countries.”
Reviewed 8 June 2014

I was here for four days in March and it was incredible. First off, the staff was extremely gracious. I'm Russian myself, and I admit that we're not exactly known for our hospitality, but the people working here could easily change anyone's mind! The water that comes through the tap is clean, and I can't stress how rare that is for Moscow. Rooms were big and very clean. If you want a luxury hotel where everything goes perfectly, this is your place.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Moscow, Russia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 May 2014

We stayed at Lotte for our final 5days in Moscow before leaving Russia, and we were all very very happy about our choice we made. We had a connected room for family of 4, kids still had their school and had to practice their violin during our stay, and surprisingly, when we closed the connected room doors from each side, not even a single string sound came into our room! This was so unusual for Moscow buildings, even our blxxdy expensive apartment couldn't shut out kids' terrible string sound because of their central heating pipes running throughout our apartment, but here in Lotte had done that so perfectly!
Rooms are spacious and clean, well insulated,high ceilings, plenty of clean hot water for shower, and really comfy beds with well lit room lights.
Service in the hotel was also great, hotel staffs are all really kind and well trained, breakfast with wide selection, even with rice, miso soup & grilled salmon for Asian guests.
If I ever have to go back to Moscow and stay in a hotel, I'll definitely choose Lotte again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AMTxyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 May 2014

This is a truly luxurious hotel with very warm, friendly and caring staff! We felt greatly pampered and well taken care of! This is a jewel in Moscow, especially considering how bad the service outside of the hotel can get… This hotel is also extremely friendly for the elderly!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Veronica_ML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 May 2014

Stayed here on business for 2 nights. Firstly the man on reception noticed it was my birthday during the say and upgraded me to a stunning room and then on arriving back to my room after work on my birthday a cake was bought up and 2 nice ladies sang happy birthday to me.

The rooms are great , the service in the hotel + bar is brilliant and what I thought would be a bit of a birthday non-event away from my family was made so much better by the hotel staff. The hotel is also in an area with great restaurants and bars just a very short walk away and very safe

Definitely the best hotel I have stayed in in Moscow and hop with the best I have stayed in worldwide

Thanks to all the staff

Room Tip: there are 4 rooms on the 7th floor that are much larger than the normal room , I think they are 746...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank steven p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lille, France
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 May 2014

I can only agree with many of the previous comments as the hotel is really excellent, rooms are great, breakfast is superb etc etc …..

What really amazed me is that I have been MANY times before in Moscow, but this is the first time I can really state that the hotel staff seems to have a genuine friendly, smile and helpful attitude and in Moscow this is …. Priceless 

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stefanom209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, sc
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 May 2014

This is an excellent hotel. The staff is friendly and very helpful. They went out of their way to meet your requests and assure that your stay is enjoyable and comfortable. The breakfastis wonderful and a must to experience. The location allows you easy access to the metro system and just a short walk to several attractions.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 May 2014 via mobile

No doubt it's the best hotel I've ever been too.
Great location, great food, great staff, very clean, great service, great breakfast.

Of course, the prices are very high, but you have to expect that from the best hotel in Moscow...

I bet I'll be back there again.

Stayed May 2014, travelled on business
Helpful?
3 Thank Oranium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lotte Hotel Moscow

Property: Lotte Hotel Moscow
Address: Novinskiy Blvd, 8/2, Moscow 121099, Russia
Phone Number:
Region: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 313 Hotels in Moscow
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Lotte Hotel Moscow 5*
Number of rooms: 300
Official Description (provided by the hotel):
The luxurious Lotte Hotel Moscow located on Novinskiy Boulevard in the very heart of Moscow was opened in September 2010. The hotel offers 300 spacious standard rooms and suites, the largest Royal Suite in the city and two splendid restaurants - OVO progressive Italian cuisine restaurant, managed by Carlo Cracco - a Michelin holder and world-famous restauratuer and chef, and MEGUmi, a modern Japanese restaurant. Lotte Hotel Moscow also boasts six conference halls capable of accommodating banquets and business events of any size and format, an innovative Executive Club Floor, a three-level underground parking facility, and a state-of-the-art fitness center and pool. The world-famous Mandara Spa combines the ancient Balinese spa traditions with the latest achievements of the Elemis and Bellefontaine cosmetics lines. As a part of The Leading Hotels of the World, the largest luxury hotels & resorts collection, Lotte Hotel offers a wide range of top-level facilities joined with outstanding client-oriented service. ... more   less 
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