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“Brilliant”

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InterContinental Moscow Tverskaya Hotel
Ranked #13 of 315 Hotels in Moscow
Certificate of Excellence
Bendigo, Australia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Brilliant”
Reviewed 25 July 2014

This hotel sets a high benchmark for others. The service was first class, the room was fantastic (11th floor overlooking Tverskaya Ulitsa), breakfast unbelievable and the staff exceptionally helpful and attentive, particularly in the restaurant at breakfast. The location is ideal being within easy walking distance of Red Square and a couple of minutes walking to the metro.
Although on a very busy thoroughfare, traffic noise was not a problem. We arrived after midnight and check-in was hassle free and swift.

Room Tip: Have only stayed once, so cannot comment on other rooms. Ours was on the 11th floor facing Tverskaya...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliaPetrenko, Executive Assistant Manager at InterContinental Moscow Tverskaya Hotel, responded to this review, 28 July 2014
Dear David W,

Thank you very much for staying with us at the InterContinental Moscow Tverskaya and thank you for sharing feedback about your stay with us.
We are very pleased to hear our team has been so supportive and attentive.
As for the breakfast, our ambition is to have the Best Breakfast in the city, your comments are showing us that we are moving into the right direction - thank you!
Please keep us informed about your stays with us.
With best regards,

Julia Petrenko
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

895 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
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English first
Mexico City, Mexico
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 July 2014 via mobile

Service is great, every one at the front desk were kind and helpful. The concierge service solved everything fast and were always willing to help with a smile.
There is a cashier service at the front desk in order to change dollars or euros to rubles which was very helpful.
The smell of the hotel makes you feel at a SPA immediately. You have to experience this. I can't fully describe the scent, all I can tell you is that it feels elegant and cozy.
During the afternoon you can enjoy free ice cream at the lobby.
The rooms are very clean and quite big. There is a supermarket next door which is very convenient and many good restaurants walking distance. Moreover the city center is only 10 minutes walk from the hotel.
Pillows are perfect size, for me pillows are very important and this hotel has the most comfortable pillows I have ever tried.

I wish every hotel in the world were like this one. Seriously.

Stayed July 2014
Helpful?
Thank Dramercedesg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliaPetrenko, Executive Assistant Manager at InterContinental Moscow Tverskaya Hotel, responded to this review, 28 July 2014
Dear Dramercedesg,

We are thrilled that you enjoyed your stay with us and plan to come back to us within your next visit to Moscow!
Thank you for such kinds words about the service in the hotel. We were of course very happy to read that you enjoyed your time with us and that our Front desk team and Concierge team looked after you so well.
Great to see that such a detail as scent in the lobby has been noticed by you and you found that elegant and cozy.
We will do our best to keep up to the promises of being true InterContinental.

We are looking forward to welcoming you again.
Julia Petrenko
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 July 2014 via mobile

Beautiful rooms, great service, good breakfast, location also fantastic. I stayed there several times for a couple of nights for business. Also stayed at Ritz and Sheraton and would prefer this place always. The rooms are very nice and especially the keep the noise out which is important next to Tverskaya. Location is central, metro close. Breakfast really good, best I have seen in Moscow

Stayed April 2014, travelled on business
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliaPetrenko, Executive Assistant Manager at InterContinental Moscow Tverskaya Hotel, responded to this review, 20 July 2014
Dear “Paul F”,
Thank you very much for your stay with us at the InterContinental Moscow Tverskaya Hotel and for sharing your feedback.
We were very happy to read that you enjoyed your time with us and took advantage of the premiun location of the hotel. Great to hear that our team has been so supportive and delivered you great service.
Please keep us informed about your stays with us.
We are looking forward to welcoming you back during your next trip to Moscow.

With best regards,
Julia Petrenko
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
332 reviews
306 hotel reviews
common_n_hotel_reviews_1bd8 494 helpful votes
Reviewed 11 July 2014

After two weeks on the Trans-Siberian train this hotel was exactly what we needed. New, pristine and very comfortable.
We really enjoyed the bathroom with its walk-in shower and modern bathtub. The room was also very comfortable with good linens and plenty of power points.
The breakfast was excellent and a post-train reception was competently executed.
Staff very helpful. A ten minute brisk walk from Red Square.
There is a supermarket next door which is handy.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank heb999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliaPetrenko, Executive Assistant Manager at InterContinental Moscow Tverskaya Hotel, responded to this review, 13 July 2014
Dear “Heb999”,

Thank you very much for staying with us at the InterContinental Moscow Tverskaya and thank you for sharing feedback about your stay with us.
We are very pleased to hear our team has been so supportive to you during check-in and breakfast.
As for the breakfast, our ambition is to have the Best Breakfast in the city, your comments are showing us that we are moving into the right direction - thank you!
Please keep us informed about your stays with us.

With best regards,
Julia Petrenko
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 July 2014

I tend to skip writing reviews or answering certain surveys, however since InterContinental Team provided a very special and unique experience I would like share few acknowledgements.

In order to describe in a more valuable way why InterContinental provided a distinctive experience, I would like to provide more details of our stay with few clear examples:

1. Appprox. 2h. after the check-in we have approached the check-in desk team for a stamped paper confirmation that we actually live in this hotel, just in case the police will stop us on the streets. Pleasantly, the person conducting our check-in (Ruslan) in just a few seconds provided us with a confirmation with our full names without even looking at any computers. The fact that Ruslan remembered our names (btw. we have not very easy surnames) few hours after the check-in and after checking other guests in a hotel with >200 rooms (of course the hotel was just partially booked) was very professional and at the same it felt like home. The point here is not about how many rooms a hotel has or how many names are remembered - it is just a small attention which makes a big difference.

2. We have experienced a very pleasant breakfast atmosphere. For example every morning in a not pushy way we were nicely questioned about our time in Moscow, details of our trip, how we slept etc. The point here is that the team was showing attention in a professional way by not addressing just some robotic questions "Do you want tea or coffee" or "Did you sleep well" etc. but by addressing all the time interesting and unique questions. This was guaranteed by some 4-5 different staff members (most probably they were coordinating in the evening who and what question and to whom will address, just to make sure not to repeat themselves :) ). I think this was not due to our David & Victoria Beckham look :) I noticed this was the approach to most of the guests.

3. On the last day of our stay I just went to the Business center area to print our flight tickets.
We had a very late flight, however we did not even consider bothering the hotel team for keeping the room for some few extra hours, since the weather was really nice and we were fine to conduct some last-minute sightseeing/shopping.
Pleasantly the Guest Manager (Nadezhda - I hope this is the correct spelling :) ) just saw me and tried to find in a kind way more details about our stay and our origins.
Immediately after finding more details about our stay she offers us free of charge to keep the room till 16:00 - again we did not even ask for that. For us was ideal to have the room till 18:00 and since I have a negotiations background :) I just simply asked about this feasibility. We understood that this was not a standard routine, however Nadezhda immediately confirmed this arrangement and even sharing that InterContinatal team is privileged to offer such treatment. I think this again was a nice detail which make the experience more distinct, especially since we paid for 7 paid nights, however we have been in the hotel only for 5 nights - I did not even need to use this negotiation argument :).

4. Lastly on the check-out we were quite stressed due to timings and potential risk to end up in the traffic jam on the way to the airport. However again Ruslan managed to conduct in such a calm and fast way the entire check-out, call a recommended taxi, which indeed came immediately and was half of the standard hotel price.
When the hotel team deals with certain urgent cases in a honest, professional and calm way it is always easy to chose that hotel - in our case we choose InterContinental.


- Duration of stay: 1 week
- Purpose: first ever holiday in Moscow
p.s. I travel to Moscow few times per year for business purposes and usually I stay at Renaissance or Sheraton, however it seems there will be a change :).

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ion C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliaPetrenko, Executive Assistant Manager at InterContinental Moscow Tverskaya Hotel, responded to this review, 20 July 2014
Dear "Ion C",

well, what can I say - headlines like yours make our day, there are so many happy smiled around the hotel.
Thank you so much for staying with us in Moscow and for posting such a detailed and enthusiastic feedback with such a great headline here on Tripadvisor.com.
Our hotel team is working very hard to increase the consistency with which we are delivering great service to our guests and create the experience that you have had – tremendous, with the attention to the details, from personalized check-in with Ruslan up to the very pleasant breakfast atmosphere and check-out with Nadezhda.
Your comments are showing us that we are doing the right thing and moving in the right direction - thank you!
We all know that there will be other comments as well, but for today, we are just happy to read yours!
It's great to have you staying with us and we are looking forward to welcome you back during your next trip to Moscow!


With best regards,
Julia Petrenko
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 July 2014

Many many fancy cars clogging the small entry, but quite a nice hotel. About a 10 minute walk to Red Square. Concierge staff very helpful, good (honest) recommendations for restaurants local and well known.

  • Stayed October 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank HockeyFan6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliaPetrenko, Executive Assistant Manager at InterContinental Moscow Tverskaya Hotel, responded to this review, 13 July 2014
Dear “HockeyFan6”,

Thank you very much for your stay with us at the InterContinental Moscow Tverskaya Hotel and for sharing your feedback.
We were very happy to read that you enjoyed your time with us and took advantage of the premium location of the hotel.
Great to hear that our concierge team has been so supportive with their recommendations.
Please keep us informed about your stays with us.
We are looking forward to welcoming you back during your next trip to Moscow.

With best regards,
Julia Petrenko
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 July 2014

Spent 5 nights here. Good rooms. Pretty standard rooms compared to other similar hotels around the world. Comfy bed. Nice breakfast. Great location. Walk 15 mins down the hill to red square. Zillions of bars and restaurants in walking distance. Expensive though. Glad I wasn't paying for it.

Stayed June 2014, travelled on business
Helpful?
1 Thank Paul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliaPetrenko, Executive Assistant Manager at InterContinental Moscow Tverskaya Hotel, responded to this review, 13 July 2014
Dear “pdte”,

Thank you for choosing our hotel and sharing your feedback.
Please keep us informed about your stays with us.
We are looking forward to welcoming you back during your next trip to Moscow.

Best regards,
Julia Petrenko
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Moscow Tverskaya Hotel

Property: InterContinental Moscow Tverskaya Hotel
Address: Tverskaya St., 22, Moscow 125009, Russia
Phone Number:
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 315 Hotels in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Moscow Tverskaya Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Moscow's latest five-star hotel, located on the main street of the Russian capital, within easy reach of all important business and cultural venues in this exciting city. The hotel features 203 beautifully appointed rooms and suites that give give a distinctly residential feeling. Chekhonte restaurant serves food prepared to traditional Russian recipes, served in a new, modern presentation. P-Square Bar's motto is "Chocolate by Day, Martinis by night" and it is the perfect place for meeting friends or simply to hang out with good music and great drinks.InterContinental Spa will help you to relax and rejuvenate after a busy day in Moscow with brilliant treatments in an energizing atmosphere. ... more   less 
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