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“Luxury hotel in excellent location”

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Hotel Metropol Moscow
Ranked #10 of 327 Hotels in Moscow
Certificate of Excellence
Reviewed 2 July 2014

Hotel Metropol is an amazing hotel in the most desirable location when traveling for leisure, business or government. Amazing breakfast, beautiful and clean rooms, nice bar and lobby area. Very friendly and cheerful staff and a knowledgeable and helpful concierge. Only minor things: i missed some modern technologies in the room such as an ipod station etc.. and they should also have someone by the entrance to call a taxi for you (instead of having to do it at the reception).

  • Stayed: June 2014, travelled on business
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5  Thank Marie_Ann84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 7 July 2014

Dear Guest,

Thank you very much for your review. I'm very pleased to learn that you enjoyed your stay with us and I will share your positive comments with our team. I would kindly like to mention that iPod station is available upon request at the Concierge desk. Please let us know is there's anything we can do for you for your next stay with us at gr@metmos.ru
Looking forward to welcome you back soon!

Kind regards,
Julia Peretrukhina
Guest Relations Manager

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1,379 - 1,385 of 3,195 reviews

Reviewed 30 June 2014 via mobile

This is an old historic hotel, with small rooms, and very old floors that are patched. I understand nothing can be remodeled because it is a historic monument. It is super clean and the service is very good. The folks in the business center had a hard time with English, but again everyone is super nice and professional. Restaurants are lovely. There are no taxis at hotel so make sure to reserve one with time. A wonderful area within a very short walk to the historic Red Square.

  • Stayed: June 2014
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1  Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 7 July 2014

Dear Mrs. Diana,

Thank you very much for your review. We would like to make it our mission to turn your experience into the best one and hope to have an opportunity to welcome you back the next time you visit Moscow. Please let us know if you have any special requests for your future stay with us at gr@metmos.ru
We sincerely hope to have another chance to welcome you as our Guest again in the future!

Kind regards,
Julia Peretrukhina
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

I love hotels with history, charm and the "wow" factor - Metropol has all that in abundance along with a superb location.

Close to the Red Square, Kremlin, GUM shopping centre, Bolshoi theatre and several Metro lines, Metropol was supreme in location and service. The concierge team deserve particular praise and gave us above and beyond service - happily telling us stories, sharing history of buildings, explaining photos we'd taken of things we didn't understand and suggesting things to do on our brief stay to get the most out of our trip - Anna deserves particular praise in this and is a credit to the hotel. There was another gentleman who was on the concierge desk on Friday 27th June who also deserves a mention for being fantastic but his name escapes me.

I would recommend this hotel to anyone who is visiting Moscow, it's beautiful, comfortable, friendly, convenient and leaves a lasting impression - everything you could want from a hotel (along with free wifi at a good speed).

Thank you for making my trip even more special,
Becca

(I'd like to say the reason the Spa has been given a poor mark is because it wasn't open at the time of my stay for me to use, but that wasn't the end of the world as I was so busy doing everything else!)

  • Stayed: June 2014, travelled on business
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3  Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 2 July 2014

Dear Ms. Rebecca,

It is always a great honor to read such great reviews, thank you for taking the time to share this on TripAdvisor. It is wonderful to know that we were able to provide you with remarkable service and anticipate your needs, as these are two of our primary goals. I will be happy to pass your compliments along to our concierges, they will be happy to know that you appreciated their services.
Thank you again for your kind words and we look forward to welcoming you back.

Kind regards,
Julia Peretrukhina
Guest Relations Manager

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Reviewed 26 June 2014

- Very well priced considering the excellent location in Moscow’s city center, opposite the Bolshoi Theater.
- 5 Star++ in all respects
- ALL the staff are friendly, and not artificially so. There is a genuine feel that you are welcome, and nothing is too much trouble - regardless of the request!
- Plenty of guarded free parking!

** Oh, I loved the great WiFi (for me this is important) - my only criticism is that during my 2nd stay I was on level 6 which for some reason has terrible WiFi.

Room Tip: Choose a 'Superior Room' - the cost increase is almost insignificant - and you can see the r...
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  • Stayed: May 2014, travelled as a couple
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2  Thank JosephLynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 27 June 2014

Dear Mr. Lynch,

I would like to thank you for choosing the Metropol during your recent stay in Moscow and for taking the time to share your impressions with other travellers. I greatly appreciate your kind review and will not fail to share it with all our staff members.
If you have any questions or special requests for your future stay with us please don't hesitate to contact us at gr@metmos.ru.
I hope to have the pleasure of seeing you again soon at the Metropol!

Kind regards,
Julia Peretrukhina
Guest Relations Manager

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Reviewed 26 June 2014

Third time here. Very central, grand view of the Kremlin, right by The Bolshoi. Pre-Belle-Epoque with all the original decorations restored. A museum as much as a hotel. Service and smiles (not normally a big thing in Russia) first class, Super comfortable beds. Will be back.

  • Stayed: June 2014, travelled as a couple
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2  Thank MaGeBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 27 June 2014

Dear Guest,

Thank you very much for coming to visit us again, we truly appreciate your loyalty! Thank you also for taking the time to post a review and for your wonderful compliments. It is always enjoyable when our guests recognize our efforts, thank you!
I hope that we can give you that warm and friendly welcome again soon.

Kind regards,
Julia Peretrukhina
Guest Relations Manager

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Reviewed 23 June 2014

This is a beautiful highend building located a block from Red Square and the Kremlin. If you want convenience this is the place to stay. They were most helpful and speak English. A unique elevator is the key attraction of this hotel.

  • Stayed: May 2014, travelled as a couple
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5  Thank Ben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 27 June 2014

Dear Mr. Ben,

I'm very pleased that you discovered the Metropol and it was such a great experience for you! I'm grateful for your kind review and for rating us with five stars. I truly hope that you will choose our hotel during your next trip to Moscow.
If you have any questions or special requests for your future stay at the Metropol please don't hesitate to contact us at gr@metmos.ru.

Looking forward to welcoming you again very soon,

Kind regards,
Julia Peretrukhina
Guest Relations Manager

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Reviewed 21 June 2014

Nice hotel
Great service
Different types of rooms, make sure you chose what you like
Some rooms may be small compared to other hotels
Old hotel, Victorian style
Outstanding Location - next to Req Square, Kremlin, where you can easily walk to

Room Tip: Ask reservation about room size and layout design.
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  • Stayed: June 2014, travelled on business
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3  Thank abusabiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 27 June 2014

Dear Guest,

Thank you very much for taking the time to write and post your review! I was happy to know that you appreciated the hotel's outstanding location and our great service, thank you!
If you have any questions or special requests for your future stay at the Metropol please don't hesitate to contact us at gr@metmos.ru.
Looking forward to welcome you back soon!

Kind regards,
Julia Peretrukhina
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Metropol Moscow

Address: Teatralny Proezd, 2, Moscow 109012, Russia
Region: Russia > Central Russia > Moscow > Red Square & Kitay-gorod
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Moscow
#3 Family Hotel in Moscow
#7 Business Hotel in Moscow
#10 Luxury Hotel in Moscow
Price Range: £116 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Metropol Moscow 5*
Number of rooms: 388
Official Description (provided by the hotel):
The luxurious five-star historical hotel in the very heart of Moscow. Maximum proximity to the main sightseeings of the city: Bolshoy Theatre, TSUM, GUM, Red Square and others. The incredible beauty of the exterior of the building.'Metropol' Hotel is a hotel-museum with 800 units of antiques in halls and suites. One of the most beautiful restaurants of the city - 'Metropol' restaurant - is located here. ... more   less 
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Also Known As:
Metropole Hotel Moscow
Metropol Hotel Moscow

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