We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Metropol Moscow
Ranked #11 of 309 Hotels in Moscow
Certificate of Excellence
Dublin, Ireland
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Excellent location”
5 of 5 bubbles Reviewed 14 August 2014

We stayed here for 4 nights in July, and I loved every minute of it. We had been travelling for 12 hours and when I got into our room (superior room) the first thing I did was take a long, hot bath....towelling robes, walk in wardrobe, massive King size bed and air-conditioning -what more could you ask for....
The location is superb and the staff were so helpful, and pleasant. Their English was excellent and they helped us negotiate the Moscow subway system, by pointing out the first three letters of the stop we wanted to get off at. Not for the faint hearted in rush hour! We had a great chat with the receptionist on arrival, about her forthcoming wedding - I hope it went well?

Located across from the Bolshoi and beside the Kremlin, we couldn't have asked for a better location - and really, this was the highlight of a longer trip.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank C0rkGirl40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, 19 August 2014
Dear Guest,

Thank you very much for your wonderful review and for rating us with five stars. It was a pleasure for me to meet you personally upon your arrival to the Metropol. I was trhilled to read that you "loved every minute" of your stay with us, appreciated our superb location and helpful staff. I truly hope to have a pleasure to welcome you again very soon!
P.S. The wedding was fabulous, thank you very much!

Kind regards,
Julia Peretrukhina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,785 reviews from our community

Traveller rating
    1,902
    633
    161
    61
    28
See reviews for
399
690
253
1,066
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (171)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Hertfordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 August 2014

Beautiful historic hotel which has moved with the times in terms of comfort and service. Lovely room - and we only had the standard twin - exceptionally good service from all staff, from Reception to housekeeping, bar to restaurant. Fabulous food, whether at breakfast in the stunning dining room with the harpist playing or in the European restaurant which also does Russian speciality dishes. Outstanding location, by Bolshoi, Red Square and metro if planning to go further afield. Thank you Metropol.

  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Patricia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, 19 August 2014
Dear Mrs. Patricia,

Thank you very much for your kind review and for rating us with five stars. I was happy to read that you appreciated the hotel's outstanding location, fabulous food and "exceptionally good service from all staff". Thank you very much for these compliments!
I truly hope to have a pleasure of welcoming you again very soon!

Kind regards,
Julia Peretrukhina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

We have stayed at several hotels in Moscow but our five day stay at the Metropol in May was the best. From roses with our breakfast tray every morning in our spacious room, chocolate on our turned down beds in the evening we were treated with kindness and courtesy by staff. The Evropesky restaurant where we ate local delicacies every night (because the food was so good the first night) was all we needed. Outside the window Muscovite families strolled by enjoying the balmy light evenings. The hotel is centrally located next to the Bolshoi Theatre. Red Square, where the scent of lilac blooms filled the air was just a stroll away. The Metro to whirl one to any destination in Moscow--Gorky Park, Pushkin Museum, Tretyakov Galley, Novodevichy-- or to the Aeroexpres Airport Trains is just across the street. Very safe, very picturesque and a great stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank IJ18052014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, 19 August 2014
Dear Guest,

Thank you very much for your wonderful review and for rating us with five stars! I'm delighted to know that you enjoyed your stay with us, appreciated the hotel's central location, your spacious room, the food at our Evropeisky restaurant, kindness and courtesy of our staff. It will be my pleasure to share your compliments with our Team!
Looking very much forward to welcome you back to the Metropol soon!

Kind regards,
Julia Peretrukhina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porto, Portugal
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 August 2014

Very well positionned, near by Kremlin, in front of the "Great" Bolshoi Theatre. Luxury hotel with full of history. Excellent service! Beautiful Arquitecture, please visit the dinner room!!

Thank you Metropol Hotel Crew!!

  • Stayed September 2013, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank RuiSantos1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, 19 August 2014
Dear Guest,

Thank you very much for your great review and for rating us with five stars! I am very pleased you enjoyed your stay and your comment about our beautiful arquitecture, central location of the hotel and our excellent service is much appreciated, thank you!
I truly hope to have a pleasure of welcoming you back to the Metropol very soon!

Kind regards,
Julia Peretrukhina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

This hotel apparently used to serve as Lenin's office back in the day, not to mention numerous public figures throughout the years have stayed here, so it carries a lot of history.
The hotel is impeccably clean, I walked out of my room every morning to find the staff meticulously scrubbing the walls.
It's close to the subway, restaurants, as well as other attractions e.g. Red Square, Kremlin, Bolshoi Theatre.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank 434yelena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, 19 August 2014
Dear Guest,

Thank you very much for taking the time to write and post your kind review. It's a pleasure to know that you appreciated the Metropol's central location, its impeccable cleanliness and, the most important, the historical heritage. Upon your next arrival we will be glad to offer you a hotel tour and tell you more about our history.
Looking very much forward to welcome you back to the Metropol soon!

Kind regards,
Julia Peretrukhina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
250 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

All the world that counts has been here and there must be a reason. The reason is that looks like a Royal palace, elegant and classy, most of the people sleeping here charged their bill on their company and the place is really few steps from the beating heart of Moscow. The desk services (concierge + reception) and the security are not so friendly especially the security service staff treating you like a dangerous criminal. Rooms, corridors and the morning breakfast are amazing. At night there are "easy girls" standing near the elevator approaching every male customers, shouldn't they be stopped by security or there is a "joint venture"?

  • Stayed October 2013, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Pierluigi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Manager at Hotel Metropol Moscow, responded to this review, 19 August 2014
Dear Mr. Pierluigi O,
I would like to thank you for your review on TripAdvisor and apologize for the inconvenience you faced during your last stay with us in October, 2013.
As you probably know there was a management team change in 2013 and the hotel's reconstruction will start in the nearest future. Since the last year we did a lot to improve the quality of service and to bring our hotel to the new level. Security company was aslo changed and for the moment we protect the privacy of our guests from certain type of visitors you mentioned in your review.
I truly hope that we will have a chance to welcome you back at the Metropol so you could see these positive changes yourself.
Please don’t hesitate to contact me directly at a.fedotkin@metmos.ru

Kind regards,
Andrey Fedotkin
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, New Zealand
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Well,actually it is in the square next to Red Square ,in fact only five minutes walk to the Kremlin wall. The location is perfect for sightseeing and also just a few minutes from the subway train station, The hotel is a kind of living museum with a fascinating history.
The staff here are first rate as is the buffet breakfast. You will be looked after like a new born babe by beautiful,friendly and efficient hostesses.
Our room,though a little dated of course and a bit musty was spacious with an interesting view .
Fortunately smoking is no longer permitted so the room odour will improve with time. Minor point.
Moscow is a wonderful city to visit and I would definitely love to stay here again..

Room Tip: Higher rooms looking towards the Kremlin wall or other interesting places are recommended but be su...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank FossilInfinity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, 19 August 2014
Dear Guest,

Thank you very much for your kind review and for rating us with five stars! I am happy to know that you appreciated the hotel's location, view from your room, buffet breakfast, our staff and service. I am very pleased to read that you enjoyed the overall experience however I am sorry to know there were few issues that did not meet your expectations.
If you have any questions or special requests for your future stay with us please don't hesitate to contact us at gr@metmos.ru
I hope to have the pleasure of seeing you again soon at the Metropol Hotel!

Kind regards,
Julia Peretrukhina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Moscow hotels
Tverskaya
Hotel National, a Luxury Collection Hotel
Tverskaya
The Ritz-Carlton, Moscow
Show Prices
Show Prices
Show Prices
Arbat
Mercure Arbat Moscow
Mercure Arbat Moscow
#5 of 309 in Moscow
4.5 of 5 bubbles 1,440 reviews
Red Square & Kitay-gorod
Four Seasons Hotel Moscow
Show Prices
Show Prices
Show Prices

Been to Hotel Metropol Moscow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Metropol Moscow

Property: Hotel Metropol Moscow
Address: Teatralny Proezd, 2, Moscow 109012, Russia
Phone Number:
Region: Russia > Central Russia > Moscow > Red Square & Kitay-gorod
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Moscow
#3 Family Hotel in Moscow
#7 Business Hotel in Moscow
#11 Luxury Hotel in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Metropol Moscow 5*
Number of rooms: 388
Official Description (provided by the hotel):
The luxurious five-star historical hotel in the very heart of Moscow. Maximum proximity to the main sightseeings of the city: Bolshoy Theatre, TSUM, GUM, Red Square and others. The incredible beauty of the exterior of the building.'Metropol' Hotel is a hotel-museum with 800 units of antiques in halls and suites. One of the most beautiful restaurants of the city - 'Metropol' restaurant - is located here. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Hotelopia, Traveltool, S.L.U., TravelUp, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hotel Metropol Moscow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Metropole Hotel Moscow
Metropol Hotel Moscow

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing