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“Not impressed”
Review of Hotel Savoy Moscow

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Hotel Savoy Moscow
Ranked #196 of 326 Hotels in Moscow
Reviewed 30 May 2014

I had expected much more from the Savoy given the reviews. We were first placed in rooms on a low level right next to the contruction. We asked to be moved to quieter rooms which occurred but they were not very nice rooms. Since the construction went late into the night I am very surprised that they would put people into these rooms without discussing first. Staff ranged from friendly to extremely dour. Few electrical outlets in the rooms we were moved to, making it hard to work. I would therefore not recommend this hotel as a business hotel. The bar was dark, uninviting and extremely expensive. On the plus side, the breakfast was very good in a lovely room, the rooms were spotless and the location could not be beat. Easy walk to the Bolshoi, GUM, Red Square etc. But I would not recommend the hotel until maybe the construction is completed.

  • Stayed: May 2014, travelled with friends
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2  Thank attytrav.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana D, Директор по продажам at Hotel Savoy Moscow, responded to this reviewResponded 11 June 2014

Dear guest!
On behalf of the Hotel Savoy Moscow we would like to thank you for sharing your observations about the hotel with us. Your opinion is highly-valued for us.
We would like to take this opportunity and apologize for any inconvenience you experienced during your stay at the Hotel.
We do hope that this incident will not influence your future choice of the Hotel negatively.

Sincerely,
Tatiana Dubeau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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192 - 198 of 775 reviews

Reviewed 12 May 2014

Lovely spacious bedroom with high ceilings and comfy seating area. Bathroom very luxurious and well appointed. Such a pity that the building works opposite carried on day and night. Luckily the noise only woke us up a couple of times. We could have changed to a smaller room but we liked our room so much we decided to stay put. Reception and breakfast staff were very helpful and friendly. Breakfast was fine but seemed more special because of the very splendid breakfast room, complete with fish swimming in a fountain and beautifully decorated ceiling. Only gripe, other than the building works and that is not the fault of the hotel, was the coffee that my husband and I had one evening in the bar. It was extremely expensive, came from a machine and hardly tasted of coffee and the chap serving wasn't the slightest bit cheery. Needless to say we didn't bother with coffee from the bar again. What a shame because it was a comfortable area. The hotel was very well situated, close to Bolshoi, Red Square, St Basil's, GUM and many restaurants. Gripe apart, a very pleasant stay and we would definitely use The Savoy again.

  • Stayed: May 2014, travelled as a couple
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1  Thank pennyrome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana D, Директор по продажам at Hotel Savoy Moscow, responded to this reviewResponded 15 May 2014

Dear guest!
We greatly appreciate your warm and kind comments on your stay at the Hotel.
We are happy to take this opportunity and to thank you for being our guest. We would like to assure you that we will go on doing our outmost to serve the guests according to the international standards and Russian hospitality.
You are always welcome to the Savoy Hotel Moscow.

Sincerely,

Tatiana Dubeau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

Very classic hotel in Russian style located at a very central area to all tourist spots. Decoration is those old Russian design and good to have a try for one night, but i would prefer a mix of Russian and modern rooms at other international brand hotel.

Restuarant on the 2nd floor is a highlight where you may sit right next to a small fountain for breakfast. Swimming pool is nice too as you may occupy the whole pool alone, like a private one!

Front desk staffs are nice with charming smile where you seldom find in this "cool" country, and they speak fluent English too. However, conceige is not very helpful, seems he pay more attention to his mobile and newspaper.

  • Stayed: October 2013, travelled with friends
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Thank HerbertLi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana D, Директор по продажам at Hotel Savoy Moscow, responded to this reviewResponded 12 May 2014

Dear guest,
On behalf of the Hotel Savoy Moscow we would like to thank you for sharing your observations about the hotel with us. Your opinion is highly-valued for us.
We would like to take this opportunity and apologize for any inconvenience you experienced during your stay at the Hotel.

Sincerely,
Tatiana Dubeau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

Have just returned with my husband from a wonderful four night stay in the hotel whilst visiting our son who lives in this very busy and interesting city. As the other reviewers have stated the location of the hotel to the central highlights of the city is extremely good as they are all within walking distance The staff could not be faulted, polite, and helpful. The room was large with a good ceiling height and was kept spotless by the house keeping staff and the cleanliness in the rest of the hotel was also to a high standard, our only small complaint was that our room which had a window to the back of the hotel (209) did not have a very nice view, although this said it did not spoil our holiday in anyway. Toileteries provided in the bathroom we enjoyed and we both enjoyed the breakfast in the beautiful breakfast room again the staff were very attentive to our requests for any items
Overall a very enjoyable stay and would use this hotel in the future

Room Tip: As others have stated there continues to be building work in front of the hotel and this I presume w...
  • Stayed: May 2014, travelled with family
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Thank jimger165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana D, Директор по продажам at Hotel Savoy Moscow, responded to this reviewResponded 12 May 2014

Dear guest!
We greatly appreciate your warm and kind comments on your stay at the Hotel.
We are happy to take this opportunity and to thank you for being our guest. We would like to assure you that we will go on doing our outmost to serve the guests according to the international standards and Russian hospitality.
You are always welcome to the Savoy Hotel Moscow.

Sincerely,
Tatiana Dubeau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

Walking distance to sights like Kremlin, GUM, St Basils. Close to lots of shopping and restaurants. Metro nearby. Room was good - clean and large; loved the high ceilings! Average breakfast buffet and beautiful breakfast room! On second floor could hear music from restaurant so would suggest a higher floor, inside room so did not hear construction across street.

Stayed: April 2014, travelled with family
Thank DK K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana D, Директор по продажам at Hotel Savoy Moscow, responded to this reviewResponded 5 May 2014

Dear guest,
We greatly appreciate your warm and kind comments on your stay at the Hotel.
We are happy to take this opportunity and to thank you for being our guest. We would like to assure you that we will go on doing our outmost to serve the guests according to the international standards and Russian hospitality.
You are always welcome to the Savoy Hotel Moscow.

Sincerely,

Tatiana Dubeau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

Was it a nice hotel? Yes. Was it in a good location? Absolutely. Were the staff friendly? No question. Was it clean? Spotless. So why the low rating? It as very hot and the air conditioning was not working properly. we arrived on a saturday night and basically could not sleep due to very warm room. the next morning I complained to a manager. she was absolutely appologetic and very nice and changed our room to a "business suite". The suite was spacious and very nice but the air conditioning was still not working properly. We did not complain again and left the windows open but there was/isconstruction going on next door and the noise started at about 7:00 A.M., I think the problem was the unexpected warm weather in april and the air conditions were not up to snuff. I woul hate to think how bad it would be in July and August.

Room Tip: The breakfat buffet is not that impressive but you can order eggs/omlets to be cooked and brought to...
  • Stayed: April 2014, travelled as a couple
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1  Thank SFShawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana D, Директор по продажам at Hotel Savoy Moscow, responded to this reviewResponded 28 April 2014

Dear guest,
On behalf of the Hotel Savoy Moscow we would like to thank you for sharing your observations about the hotel with us. Your opinion is highly-valued for us.
We would like to take this opportunity and apologize for any inconvenience you experienced during your stay at the Hotel.
We do hope that this incident will not influence your future choice of the Hotel negatively.

Sincerely,
Tatiana Dubeau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

I stayed here several times while in Moscow. Extremely recommended for those who want to be in the core of Russian capital. I was upgraded to the next possible level of room. The room was very (!) big, nicely decorated with very comfortable bed and a big bathroom. Breakfast was good with a good service. Strongly recommended

  • Stayed: April 2014, travelled on business
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1  Thank VitalyMinsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana D, Директор по продажам at Hotel Savoy Moscow, responded to this reviewResponded 25 April 2014

Dear guest!
We greatly appreciate your warm and kind comments on your stay at the Hotel.
We are happy to take this opportunity and to thank you for being our guest. We would like to assure you that we will go on doing our outmost to serve the guests according to the international standards and Russian hospitality.
You are always welcome to the Savoy Hotel Moscow.

Sincerely,

Tatiana Dubeau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Savoy Moscow

Address: Rozhdestvenka Street/ 3/6, Bld. 1, Moscow 109012, Russia
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Romantic Hotel in Moscow
#32 Business Hotel in Moscow
#36 Family Hotel in Moscow
#90 Luxury Hotel in Moscow
Price Range: £132 - £265 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Savoy Moscow 5*
Number of rooms: 67
Official Description (provided by the hotel):
The Savoy hotel is a proper place for travelers who put at a high value service and comfort. It is a historical hotel located in the very heart of Moscow, within a walking distance from the major tourist attractions, the Kremlin, Red Square, the Bolshoi and Maly Theaters. Now it is one of the first designer hotels where the ambience of the old Moscow mansion goes well with all present-day services and comfort. ... more   less 
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Also Known As:
Savoy Hotel Moscow
Moscow Savoy Hotel

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