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“Perfect hotel for a family with children”
Review of Hotel Savoy Moscow

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Hotel Savoy Moscow
Ranked #25 of 316 Hotels in Moscow
Certificate of Excellence
San Francisco, California
Level 4 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Perfect hotel for a family with children”
Reviewed 22 July 2010

What a perfect stay in Moscow for our family of four. Not many of our friends travel to Moscow, let alone with 2 children (11 and 14) in tow. Everything at the Savoy made traveling to Moscow with our family, so easy.

LOCATION: The location is perfect with Red Square only a 10 minute walk. Right outside the hotel front door are tons of mid-priced restaurants, stores to shop at and even a little pharmacy! If you want some inexpensive Russian food, go into “My My” it is a restaurant a few doors down from the hotel. You go through a line and you point to what you want. It is about $12 US a person and just fun to sample things like the Russian soup borscht and Russian fare.. The hotel is in the absolutely best location in Moscow. We felt very very safe and didn’t give our safety a second thought. The subway is only 2 blocks away too.

TAXI: If you are taking a taxi from the airport to your hotel, DO NOT get swindled by any of the people offering you a taxi ride at the airport. It is unsafe and they are dishonest. Simply go to the official TAXI stand in the airport ( A little booth that says “TACHI”) and tell them your hotel name. They will tell you the amount you will need to pay in rubles. They write it on paper for you. Then you wait there at the booth and a taxi cab driver will come to the booth and escort you to his car. We paid 2000 rubles or around $70 US dollars which is the normal cost for getting to the center of Moscow. DO NOT PAY ANY MORE THAN this, unless you need to rent more than a 5 passenger taxi (ie. 8 passenger van). Also important, the taxi driver must be paid in rubles, so you need to have the amount ready to pay him.

The Savoy can also provide transportation to and from the airport. They sent us a price list for getting transportation TO the airport on our trip out of Moscow.. Most of their cars only take 3 passengers and we had 4. So we had to upgrade to a 6 passenger van and they gave us a rate of $150 US dollars. We decided to have the hotel call a taxi for us and the taxi only charged us around $85 US (2500 rubles) for our family of 4.

BREAKFAST: Breakfast was wonderful and not a continental breakfast. This made things easy on our children who crave pancakes and cereals. Breakfast is served in this elaborate room that looks more like a palace with gorgeous gilded ceilings and fountain.

They had everything you could imagine for breakfast, sausage, bacon, eggs, cereals, pancakes, pastries, many cheeses, meats, pates, fruit, yogurts, etc. it was a full breakfast with so much to choose from . Breakfast was included in our room price

ROOM: Europe is different from the USA and they don’t allow you to book a room with two double beds and put 2 adults and 2 children into the room. We had to book a jr. suite or we could have booked two separate hotel rooms to accommodate our family of 4. We booked the jr. suite. When we arrived, apparently the jr., suite got rented by someone for 8 months and they had to bump us. So we ended up in a beautiful business suite which had two rooms (bedroom and living room) and was great. The room even had a dining room table and was very nice. The room was very very clean, spotless and I’m a neat freak. There was also a ton of light with both rooms having huge windows.

They made out a sofa bed for one of our children and brought in a roll away bed for another. NOTE: the rollaway bed was super uncomfortable where you could feel the springs just by touching it. My 11 year old slept on this since he was lighter, but it was uncomfortable. So if you are planning on putting a teenager or adult on it, think twice.

There were extra finishing touches in the room that made it seem more opulent. I included photos of the crown moulding and the beautiful treatment in the corners of the room. The ceilings are also very very tall, probably 12 feet and it gives the feeling of grandeur. The floors had inlaid wood and were very beautiful.

BATHROOM: The bathrooms were both beautiful white marble and gorgeous! They provide you with all the toiletries you could want, a plush bathrobe for each guest and slippers. The shower/.tub has a beautiful rainshower head that really gave great water pressure and was decadent.

Stayed June 2010, travelled with family
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3 Thank Traveler 300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Earth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2010

We stayed at the Savoy at the end of June on the Weekend rate, good from Friday to Monday 7,670 per day incl tax for upgraded ("executive") room, hot and cold buffet breakfast for two, pool and gym access. By my standards that was a real bargain.

I see they now include free WiFi in the weekend rate, a big savings since otherwise they charge 960 per day. The room was big, quiet, in good shape, and staff were helpful, friendly and spoke good English. The bathroom was big and well equipped. The air conditioning coped well with the record hot Moscow temperature. The main restaurant was basically empty for dinner the weekend we were there, which detracted from an otherwise fine but expensive menu.

I have stayed at the Metropol, and far prefer the Savoy for the rooms and small hotel feel (except the Metropol breakfast is an event in itself.)

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ks809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Australia
Level 4 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 May 2010

This was our first trip to Russia and we were quite nervous about the rumours and warnings we had read about. We were particularly worried about our inability top speak the Russian language, but we needn't have worried. A large number of people we met had a good working ability to converse in English and even those who didn't were very patient and worked with us to get to the point of whatever we were doing ie ordering a meal or buying something.
The Hotel team were very patient with us and were able to speak with us in good English, which made us feel very welcome and relaxed. The whole checking in process was quick and easy and the registration with the Government was handled smoothly without any fuss or bother. Our Passports were ready inside a half hour while we settled in our rooms.
Our rooms were ready for us when we booked in and were as we had imagined: very good quality rooms. L'Occitane toiletries in the bathroom, fantastic towels, instant hot water ad plenty of room to lay out our bags. Wardrobe space was plentiful, so were were able to unpack, which was very much appreciated. The bed was comfortable. Plenty of powerpoints for charging things. Double glazing, meant that there was no road noise. Complimentary water was appreciated as well.
The restaurant was of a high standard, but expensive. Breakfast was included in our rate and was a good deal, with plenty to choose from and a service team that met every need. The head waiter was fantastic. Sorry, I don't know his name, but he was dressed in a black suit and ensured we were well looked after.
The ground floor bar was the only disappointment. The team here were inattentive, were a bit rude in the way they dismissed us and ignored our requests for drinks. The drinks menu was comprehensive, but the team were not able to make simple drinks from the menu. We gave up and kept it simple. Service was very slow, even with less than six customers present.
The door team were very very very attentive. Approaching the door from the outside, we were never able to touch the door because it miraculously opened and a smiling face welcomed us back. These men were simply a great face for the Hotel.
The Hotel is very well located. We went for an early morning walk one day at 06:00am and within 10 minutes, we were standing in Red Square and looking at the Kremlin and the GUM shopping centre building with St. Basil's at the far end. An amazing sight and one that was made so easy by virtue of the Hotel's location.
My wife had her birthday fall during our stay and we found in our room a bottle of Italian Chianti and a fruit platter along with a personal note from the Manager, wishing her the best for her birthday. This was a surprise and reflects the Savoy's attention to detail, which I'm sure had the desired effect on us both.
Overall, we enjoyed our stay at the Savoy Moscow and would stay there again.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank montegrappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Russia
2 reviews
Reviewed 30 May 2010

This Hotel was recommended by a friend as a nice boutique hotel in the center. Location is good, but it is the nonly advantage of this place. There are much better Hotels with the same great central location.

We arrived 5 pm but the room was not ready and we did not get any apologies from the staff, they did not seem to care that we were waiting for the room to be cleaned for more than an hour. Service is slow, staff is not smiling, rooms are not big, bar is quite xpensive and not the place to be in town, as it is always empty. Restaurant is nothing special either. It would be OK if we were not paying 500 a night

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kitty298507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 4 Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 May 2010

We stayed for 3 nights because it was the closest hotel near the Red Square that offered the best value. We paid for 2 nights and got the third night for free plus complimentary full breakfast on Expedia. We headed to the tourist information booth at the airport and the lady told us to take bus 817 to Planernaya metro station and get off at Kuznetskiy Most metro station. Bus tickets can be bought from the driver for 6 rubles but the driver couldn't break our 500 note so we rode for free. It would have been ~1.5 hour trip but we had to wait in an incredible long line at the metro station to buy tickets at 4pm. We just held up 10 fingers to show we wanted a 10 ride metro pass. Price list is posted at the window. Luckily, we had obtained rubles in the US before heading to Russia, one less thing to worry about when we got there. We made the mistake of entering the metro stall with our luggage and my luggage didn't go thru. There's a stall especially for large bags/baby carriages near the attendant. We climbed out of the metro after 45min and got an eyeful. Outside Kutnetskiy Most station was a small rundown graffiti alleyway with booths selling beverages and cigarrettes. We thought we got off at the wrong stop until we walked thru an archway, made a left, passed by a noisy night club and Subway and our hotel was half a block away.

Savoy had renovations done ~6 years back so it looks modern. We gave our passports to the front desk to get our registration paperwork processed and they were fast. Double check paperwork as ours was incorrect. The room was on the small size with a large very firm bed with a large bathroom. Toiletries (conditioner included) were a good quality. Complimentary water was included, mini bar, flat screen TV, safe, blow dryer, robes/slippers, pant press, closet, desk, phone but no clock. A/C didn't work well and not enough bath towels for two people. Electricity is turned on when the door key was inserted in a slot. We left the window open even though it was dreary with dark clouds overhead. 6:30am breakfast was extensive with cold and hot items including champagne and fish run by very attentive waiters. We sat in a beautiful baroque room with a fish pond in the center and a stage for a band by ourselves. It helped that breakfast started early so we could go early to the attractions.

There's a grocery store 3 blocks away that opens late where we stocked up on bottle water for brushing our teeth and drinking. Alex at the front desk was very knowledgeable. He recommended Cafe Vogue for dinner and food was very good but expensive. There are a couple of banks around the corner.

The walk to Red Square was 15min passing Bolshoi Theatre and a giant statue of Karl Marx across a major intersection to cut across into Red Square. Moscow was in preparation for Victory day so there were large banners everywhere. After a long day of walking, we went to down to Savoy's empty beautiful mosaic swimming pool to soak our achy feet and relax. There's a lounge, sauna/shower room with towels, hair salon and gym but we didn't use it.
There’s a nice business center we used to try and print our boarding passes from Aeroflot but airline website wouldn’t let us even though there’s an option for it. Front desk says Aeroflot doesn’t do online boarding passes. Internet is expensive.
We had an 8:15am flight to St Petersburg. We were informed to take the metro at 5:45am to Belorusskaya station to catch the 6am Aeroexpress (30min express train to Sheremetyevo airport). We did a practice run the night before to see if it was possible and bought an Aeroexpress ticket in advance. Aeroexpress has a promotion that if one uses Aeroflot to fly from Moscow to St Petersburg or vice versa, Aeroexpress tickets would be for free. Woman at Aeroexpress information desk says she is aware of the promotion but the woman selling tickets at the ticket counter says she was not aware of any promotion. Talk about clueless employee. I showed her the promotion that I printed from Aeroexpress’ website and she still doesn’t know. After discussing for 30 minutes, we just gave up and bought the Aeroexpress tickets. We would barely make this trip and decided to take a chance. Unfortunately, Kuznetskiy Most metro station does open at 5:45am but metro doesn't arrive until 6am. We missed our 6am Aeropexpress and took the 7am instead. From the airport we took a free shuttle from Terminal F to Terminal D which got us to Aeroflot counter at 7:50am and the unhelpful woman wouldn't give us our boarding passes because she says gate was closed. We told her we had no bags to check and will run to the gate if she could contact the plane. We ended up taking the next flight out at an additional cost and this flight ended up having a 2-hour delay.
Overall, I’m glad we stayed at the Savoy. It was very close to the Red Square and 2 metro stations. The workers were friendly and spoke English. They even emailed us our visa support documents free of charge prior to us leaving for Russia. This was our first trip to Russia and wanted to make sure we were in a safe environment.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sandcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington D.C.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 May 2010

Now remember America's view of a 5 star differs from the rest of the world. That being said the Savoy exceed our expectations. Moscow is a very walkable city and the Savoy puts you right near the heart of the city.

Staff were friendly and spoke English, the free breakfast was phenomenal, and provided an incredible selection. There were even several American style breakfast choices. The restaurant at dinner also was amazing. Just make sure to note how you would like your meat cooked. Mine ended up well done, such a shame to over cook such a good piece of meat.

The architecture also amazed me in this hotel, I believe it was Rococo style, very ornate and gilded.

Things to be cautious of, water in Russia is very iron heavy and will take the color out of dyed hair. Most tap water is not drinkable, and is probably why you will find water provided. Tips were rejected by the bartender, and this was the case in a lot restaurants we went to.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bradcjor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasilia, DF
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2010

I travel a lot for work. When I choose a hotel the main features are sleep quality and food. This hotel has a great location, but it´s always noisy and there are lots of people everywhere. Sleep quality here didn´t meet my expectations for Savoy hotel. But food was delightful.Terrific breakfast with great service. I´m allergic to many things, and the breakfast manager was always very attentive to me and took care of my specail requests. I really appreciate that. When I ordered room service they had already been aware of my requirements, and everything was done perfectly.

  • Stayed May 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisaconnor69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Savoy Moscow

Property: Hotel Savoy Moscow
Address: Rozhdestvenka Street/ 3/6, Bld. 1, Moscow 109012, Russia
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Romantic Hotel in Moscow
#24 Luxury Hotel in Moscow
#32 Business Hotel in Moscow
#36 Family Hotel in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Savoy Moscow 5*
Number of rooms: 67
Official Description (provided by the hotel):
The Savoy hotel is a proper place for travelers who put at a high value service and comfort. It is a historical hotel located in the very heart of Moscow, within a walking distance from the major tourist attractions, the Kremlin, Red Square, the Bolshoi and Maly Theaters. Now it is one of the first designer hotels where the ambience of the old Moscow mansion goes well with all present-day services and comfort. ... more   less 
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Also Known As:
Savoy Hotel Moscow
Moscow Savoy Hotel

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