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“Excellent Staff, Great Hotel”

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Sheraton Palace Hotel Moscow
Ranked #20 of 310 Hotels in Moscow
Certificate of Excellence
London, United Kingdom
Level Contributor
138 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Excellent Staff, Great Hotel”
5 of 5 bubbles Reviewed 11 May 2014

The hotel it situated next to a busy 4 lane each way main road and is about 5 minutes walk from the nearest underground station and about 25 minutes walk from Red Square.
The hotel is very modern and well presented and I must say that all of the staff I encountered were excellent and very helpful, polite and really made me feel welcomed and valued.
The room was very clean, well laid out and spacious. We were overlooking the main road but could not hear much as the windows kept the noise out very well.
There is a wide range of choice for breakfast and also a very good gym.

Room Tip: Ask for a room away from the main road if you are a light sleeper.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, 15 May 2014
Dear Paul F,

Thank you very much for your stay and for posting such a lovely review on TripAdvisor.
We are grateful to you for letting us know your thoughts about the services of our hotel. We are very much concerned to meet the guests’ demands and your opinion is very important for us.
I agree that our location is perfect and close to two metro stations, cafes, restaurants, business centers. It provides such an easy accessibility that enables you to see the entire city in a short travel time. Also, it’s a quick subway ride to everywhere. Our other highlight is an easy access to Sheremetyevo airport, and in addition we are sure that customer service is what also creates special connection.
Everyone working in our hotel team is engaged in providing genuine and attentive service to each and every guest. Our team is very delighted to read that you felt at home with us, and we would consider it to be one of the best compliments to us.
Once again, thank you for your feedback, it is of great value for us in order to monitor and adapt our services. We truly hope we will be able to welcome you back at our hotel in the near future to show you the true Sheraton hospitality, that we are known for.

Best regards,

On-line Marketing Manager
Elvira Fattyaketdinova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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730 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
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English first
Level Contributor
135 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 26 April 2014 via mobile

I travel to Moscow several times per year and it can be difficult to find a hotel that is not overrated and comfortable. Although the food and drinks are overpriced like most of Moscow, the staff was friendly and very accommodating. The Internet service was good and free. The rooms are clean and comfortable. It can be difficult to find a true non-smoking room or non-smoking floor in Russia, but this hotel provided both. The location is great as it is a 15 minute walk to Red Square and 10 minutes to the airport express train. I was able to book a very good rate with advanced purchase and will stay here again when in Moscow.

Stayed April 2014, travelled on business
Helpful?
1 Thank T O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, 12 May 2014
Dear T O,

Thank you very much for choosing Sheraton Palace Hotel Moscow for your stay and for posting such a lovely review on TripAdvisor
We are grateful to you for letting us know your thoughts about the services of our hotel. We are very much concerned to meet the guests’ demands and your opinion is very important for us. We are very delighted to hear that you have enjoyed our location, staff, rooms, and free internet service.
Regarding your comment about smoking room and smoking floor please note, that from the 1st of June according to Russian legislation will not be permitted to smoke in hotels, public areas, restaurants, etc.
Once again, thank you for your feedback, it is of great value for us in order to monitor and adapt our services. We truly hope we will be able to welcome you back to our hotel in the near future to show you the true Sheraton hospitality, that we are known for.

Best regards,

Sheraton Palace Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

I stayed here for a nearly 3 week business trip and found the hotel to be a nice quality and in a good location. Moscow Metro is very easy to navigate and a stop is less than a 10 minute walk away. A longer stroll and you are at Red Square.

Breakfast was included in my rate and was very good every day. Sadly the Vladamir restaurant was close most days but there are several very nice places to eat within a one block radius. A pharmacy and grocery store are very close by for anything else you may need. Room Service was also nice (prompt service and hot food).

The rooms were well kept and clean and I never had any issues with street or any other noises. The gym facilities are clean and modern. The front desk staff was very friendly and helpful even with my lack of Russian language knowledge. When I needed to make a change to my reservation there was some difficulty in communication of the right process to go through and could not be handled by the front desk, though emailing reservations quickly resolved the issue.

Some rooms are somewhat outdated compared to other and it is quite expensive, though it seems most options in Moscow are. Arranging car service for the airport was easy but also quite expensive.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kschoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, 12 May 2014
Dear kschoff,

Thank you very much for your stay and for posting such a lovely review on TripAdvisor.We are very glad to hear that you have enjoyed our location – It’s really very convenient , in between two subway stations Belorusskaya and Mayakovskaya, 35 min away by Aeroexpress from and back to the International airport Sheremetyevo- the cheapest and the fastest way to go to the airport.
Our team is very delighted to know that you enjoyed our Sheraton Fitness and Sheraton Breakfast.
Regarding your comments about the room equipment, please note, that we are under final stage of renovation, and very soon we will be absolutely modernized and fresh.
Once again, thank you for your feedback, it is of great value for us in order to monitor and adapt our services. We truly hope we will be able to welcome you back to our hotel in the near future to show you the true Sheraton hospitality, that we are known for.

Best regards,

Sheraton Palace Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

Great location, ideal for business and leisure hotel. The hotel was renovated recently and I believe that most floors have all been renovated. It wasn't done "cheaply" but with quality. rooms are very confortable and week equipped with heating and cooling system that works.The hotel is well maintained with excellent housekeeping. Service at reception tends to be done by new staff lately (in the past few months I have been going). Service is to Russian standards of hospitality. There is a club lounge that offers drinks and snacks all day plus full breakfast in the morning and evening hors d'oeuvres. Opposite of the hotel you will find a supermarket and within 2mn walk nice restaurants such as "Ragout" (one of my favorites).

Tips: Pay attention to your bills, night credits and green choices as the hotel tends to always forget to credit correctly (on all y stays). I suggest you take a picture of your green choice vouchers.

SPG platinum standards: respected, letter from hotel manager in a card, nuts and dried fruits and 2 bottles of french still water.

Room Tip: Club floor
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mallory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruy, France
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 12 March 2014 via mobile

Nice athmosphere, perfect service (not so usual in Russia) , good piano bar.... Good rooms large and perfectly equipped. First time stay in this hotel but gogh recomendation : Nice location where to stay for business trip

Stayed March 2014, travelled on business
Helpful?
Thank Stefano B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, 24 March 2014
Dear Stefano B,

Thank you very much for your stay and for sharing such a lovely review on TripAdvisor. It was a great pleasure for me to read your comments, but more important is that we managed to make you feel home away from home. That was exactly our intention. Your encouraging compliments are certainly appreciated and will be passed on to our team.

We are looking forward to welcoming you back on your next trip to Moscow.


With best regards,

Sheraton Palace Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
162 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

During a recent business trip to Moscow, I stayed at the Sheraton Palace. The location is good on a major street leading to the Kremlin, near major subway lines and more. The check-in was quick and efficient. The rooms are large and comfortable as well as clean. The star is the breakfast which is a buffet with an egg/omelet station and more food than you can imagine with many Russian treats as well as standard Western breakfast fare. And whatever you need the Sheraton will take care of you. My employer raves about the ease to set-up and manage meetings which is basically turn-key! I can verify this. And the other start is the Concierge--she is one of the most friendly, happy, smiling people I met in Russia. She helped me obtain my ATM card which the machine in the Sheraton lobby ate. It was a long and somewhat complicated process but she handled all phone calls and paperwork. And she had great suggestions for restaurants. Would I stay again at the Sheraton Palace if I went to Moscow for business? Yes. Would I stay here personally? Possibly. I tend to favor smaller more boutique hotels but the service and breakfast as well as location would probably win me back over again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarcoPro2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, 24 March 2014
Dear Marco P,

Thank you so much for your fantastic and detailed review of Sheraton Palace Hotel Moscow. We are glad that we managed to meet your expectations during your recent business trip and I will ensure that your comments are passed to the rest of our team and especially to our Concierge.

We are very delighted to hear that you have enjoyed our location – It’s really very convenient , in between two subway stations Belorusskaya and Mayakovskaya, 30 min away by Aeroexpress from the International airport Sheremetyevo. Also it is a big pleasure for us to know that our renovated room seemed comfortable to you and that we managed to provide to you with a good start of the day with our breakfast.
Once again, thank you for your feedback, it is of great value for us in order to monitor and adjust our services. We truly hope that we will be able to welcome you back to our hotel in the near future during your business or travel trip and to show you again the true Sheraton hospitality, that we are known for.

With best regards,

Sheraton Palace Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
1,428 reviews
217 hotel reviews
common_n_hotel_reviews_1bd8 660 helpful votes
3 of 5 bubbles Reviewed 25 February 2014

Just another regular Sheraton, with a good location on Tverskaya street, not far from the center but then nothing special - no charm, no fun. Rooms are big and functional, breakfast at the lounge level is very poor while the one in a main room is decent. All in, there are better places to stay at around.

  • Stayed February 2014, travelled on business
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
Thank Scipion-Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Palace Hotel Moscow

Property: Sheraton Palace Hotel Moscow
Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Region: Russia > Central Russia > Moscow > Presnensky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Moscow
#17 Romantic Hotel in Moscow
#19 Luxury Hotel in Moscow
#28 Family Hotel in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
Number of rooms: 212
Official Description (provided by the hotel):
Located in walking distance from the Kremlin, the Red Square, and other historical and business areas. Easy, 35 min access by the Aeroexpress speed train to/from the international airport Sheremetyevo. 212 stylish rooms and suites offer complimentary Wi-Fi internet and feature signature Sweet Sleeper® beds. In case you are organizing a conference or celebrating a family banquet, we offer 7 rooms which cater for up to 250 guests, excellent service and facilities. After a productive day relax with your friends or colleagues at the lobby bar and the restaurant or unwind in the Sheraton Fitness. ... more   less 
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Also Known As:
Sheraton Moscow
Moscow Sheraton

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