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32 - 37 of 957 reviews
Reviewed 14 April 2019

The Sheraton Hotel on Tverskaya Street in Moscow can serve as an excellent example, as in the absence of luxurious infrastructure to be a really comfortable cozy hotel for both business and leisure guests of Moscow. Due to what the hotel can keep a high level? Solely due to the well-working staff and hotel management. Immediate response to guest requests and attention to the habits of regular guests - this is the main focus of the hotel management.

Room tip: I choose rooms with a view to the courtyard because the noise from the main street
Date of stay: April 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank ygo2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this reviewResponded 15 April 2019

Dear yogo2018,

Thank you for choosing Sheraton Palace Hotel for accommodation during your recent trip to Moscow. We are grateful for your feedback concerning your stay and the services of our hotel. Thank you for a brilliant comment concerning staff helpfulness and comfort quality. It’s very important for us when our guests are satisfied with the services provided to them by our hotel as our main priority is to keep to the high standards of Sheraton brand.

Dear yogo2018, it will be a pleasure for us to welcome you back at Sheraton Palace Hotel Moscow.

Sincerely,
Georgy Oleschuk
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2019 via mobile

It was my second stay in this hotel as im attending the MITT Exhibition in Moscow since 2018. This hotel provides all documents for your Russian visa if u need visa to Russia and it is not far from the exhibition ground and also not far from the Red Square. Staff are always friendly and helpful. Rooms are comfortable and breakfast had a lot of choices.

Date of stay: February 2019
Trip type: Travelled on business
Thank BondBKK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 February 2019 via mobile

situated in central moscow. very close to metro stations. plenty of restaurants around the area. very modern hotel, huge bedroom. soft pillows & comfy beds. very nice buffet breakfast with plenty of varieties. friendly staff. good value of money.⭐️⭐️⭐️⭐️⭐️

Date of stay: October 2018
Trip type: Travelled as a couple
Thank anabella_de
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this reviewResponded 26 February 2019

Dear anabella_de !

Thank you for staying at Sheraton Palace Hotel Moscow and sharing your experience with us.

We are glad to hear that you felt comfortable at our hotel, liked the area, bedroom, soft pillows, comfy beds and breakfast.

We always appreciate receiving comments from our guests, since it is one of the best means for us to achieve the highest possible standards.


We are looking forward to welcome you back at Sheraton Palace Hotel on your next visit to Moscow and we will do our best to meet your high expectations and make your stay pleasant and comfortable.



Best regards,

Georgy Oleshchuk

General Manager

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Reviewed 18 February 2019

This property is conveniently located in the heart of the city and in a walking distance (about 5 minutes) to the Belarusskaya Railway Station, Sheremetievo (SVO) Airport Express train and a subway station. The hotel has an excellent service that one would expect from this brand. Lobby is very nice and welcoming. The check-in process was fast and efficient except for an issue with my account. My elite status was not recognized by their system but they were able to quickly confirm my status and upgraded me to a very nice suite. This difficulty with the status happened to me before during the same week and in a different Marriott brand so I assume this may be related to the issues with Marriott and SPG merger activities. The suite had a sizable a dining, living and bedroom areas, and a nice bathroom with a large bathtub and a shower. Their executive lounge is a cozy place to relax, have a drink or catch up with work. I did not have a chance to try their breakfast but the dinner served at the lounge was delicious. I would strongly recommend this hotel for both business and leisure stays in Moscow.

Date of stay: December 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Road-Capt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 February 2019 via mobile

Suggest to leave more time for breakfast as there is a lot of good food... yummy : P

Cash Convenient - ATM machine available in lobby
Spacious- Lift lobby is spacious, room is okay.
Beds are a little bit too soft ~~

Date of stay: February 2019
Trip type: Travelled as a couple
Thank BreadChan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this reviewResponded 18 February 2019

Dear BreadChan!

Thank you for choosing Sheraton Palace Hotel for accommodation during your recent trip to Moscow.

We are grateful to you for taking the time to fill in the survey concerning your stay and letting us know your thoughts about the services of our hotel. We are very much concerned to adjust our efforts to the guests’ demands and therefore your opinion is very important for us.

Thank you very much for your positive comments about breakfast, we are pleased that you enjoyed it. We are happy that you’ve mentioned the convenience of the ATM machine and you were satisfied with the space of the lift lobby and your room comfort. It is a pity that the quality of a bed was different from your expectations. The bed type conforms to Sheraton brand standards, however, we can find a room with more hard mattress, according to your preference.

Once again thank you for positive comments, we are looking forward to welcome you again at the Sheraton Palace Hotel, Moscow!

Best regards,
Georgy Oleshchuk
General Manager

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