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“Exceeding expectations”

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Radisson Royal Hotel Moscow
Ranked #9 of 310 Hotels in Moscow
Certificate of Excellence
Helsinki, Finland
Level Contributor
1 review
“Exceeding expectations”
5 of 5 bubbles Reviewed 19 June 2012

I stayed at Radisson Royal Hotel Moscow/Hotel Ukraina in May 2012 during a business trip and was very pleased. The hotel lobby with the three-dimensional miniature model of Moscow and its unbelievable stores, is impressive. I also received friendly and prompt service at the front desk and concierge desk (I recommend trying the river boat cruise). I was given a spacious room that was well lit and had plenty of storage space (things that you cannot take for granted).

The hotel has been recently renovated, which shows in the common areas as well as in the actual hotel rooms (in cleanliness, materials and furniture used). In addition, attention has been paid to delightful details such as employee uniforms, quality of toilet paper, softness of duvet, comfort of slippers and robes, easiness of telephone service, chocolate treats in the room etc.

Furthermore, the breakfast selection is impressive starting from customized omelets to champagne. The breakfast items were well-prepared, displayed and replenished. Not once did I have to wait for a serving dish to be restocked. Only one thing that kept bothering me was that the waiters didn’t automatically come to offer you coffee at breakfast, but rather they were occupied in cleaning tables even though there were plenty of empty tables available.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Mira37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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St Albans
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 10 June 2012 via mobile

Short and sweet....if you can afford to stay here, stay here

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DWHStAlbans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 5 June 2012

Where do I start? The unbelievable unhelpful staff - even when they made mistakes? The doormen who opened the door for a man and not a woman? A cashier who asked how would I like to pay: Visa? Master? Classic, Gold or platinum? and when she saw my card, she sighed 'Oh...classic'.
I am beyond words to see a hotel which bears a name like Radisson operate in such a manner.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GaiusMarius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, General Manager at Radisson Royal Hotel Moscow, responded to this review, 9 June 2012
Dear GaiusMarius,
It is incredible sad to read your experience in our hotel. Despite that this does not reflect the usual feedback we get from our guests, it is worrying that such an experience can happen to any of our guest. Please accept my sincere apologies for these incidents. I will obviously take your comments up with my associates in the concerned areas and address your comments generally with all management.
I sincerely hope that we will get another opportunity to host you here at Radisson Royal Hotel, Moscow and invite you to contact me directly for your next hotel booking in Moscow.
Best regards
Jesper Henriksen, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Namur, Belgium
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 31 May 2012

What a wonderful hotel, very recently renovated, very comfortable.

a few things to not miss at this place

the diorama of moscow allows to visit the kremlin and the red square at a 1/75 scale
don't forget your swimsuit (50 metres long, 2 metres deep, and 6 swim lanes)
and the restaurant at the 29th floor gives wonderful views of the city

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul_J1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

Spend our wedding anniversary with my wife. Hotel offered good discount and late checkout. Service and hotel conditions were really up to the standard. Yep it expencive like hell but it's really worth it!

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Dmitry_Timoshenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 20 May 2012 via mobile

My first stay at this hotel. Weekend at leisure. Though opened a while ago it is well-kept! Nice and clean. Top location on Nevsky - equally walking distance to both Hermitage museum and Moskovsky Railway Station. Free wifi is a plus though you need to log in under your name and room number. Nice breakfast. The only thing - restaurant, front desk and door staff could smile more often. Recommended for both business and pleasure!

Stayed May 2012, travelled solo
Helpful?
Thank FluffyMsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlestown, Nevis
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 12 May 2012

I stayed in the Radisson Royal Hotel during my business trip to Moscow, and it is an amazing hotel along the banks of the Moscow River. It used to be known as the Hotel Ukraina during Soviet times, but it is now the chic hotel and is filled with expensive cars in the parking lot, nice shops on the ground floor, and plenty of security in the lobby. It is located walking distance from Noviy Arbat (sp) where plenty of restaurants, bars and clubs are located. The taxi drivers in Moscow have embraced capitalism and will rip you off, the hotel can provide a driver from Sheremteyevo Airport, but if you go on you own, it should Rub2,000.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mihajlovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Royal Hotel Moscow

Property: Radisson Royal Hotel Moscow
Address: Kutuzovskiy Av., 2/1, Bld. 1, Moscow 121248, Russia
Phone Number:
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Moscow
#5 Family Hotel in Moscow
#5 Spa Hotel in Moscow
#9 Luxury Hotel in Moscow
#11 Romantic Hotel in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Radisson Royal Hotel Moscow 5*
Number of rooms: 497
Official Description (provided by the hotel):
A gem among hotels in Russia, the Radisson Royal Hotel, Moscow boasts landmark status in the heart of the capital city. This elegant Moscow hotel was built between 1953 and 1957 as part of Stalin's Seven Sisters project and showcases Soviet Neo-classicism architecture.Gaze over the Moskva River and Moscow skyline from the most breathtaking luxury hotel in town. The newly refurbished 497 guest rooms and 38 serviced apartments offer unrivalled comfort and pay homage to the historic nature of the building while featuring top of the range amenities. The convenient location of Radisson Royal Hotel, Moscow on the Moskva River embankment and a small fleet of river yachts provide a unique opportunity to take excursion and entertainment boat trips right off the doorstep of the Hotel. The custom designed snow white restaurant yachts run regular two hour trips from the hotel along the most picturesque sights of the historical centre of Moscow ... more   less 
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Also Known As:
Radisson Royal Moscow Hotel Moscow

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