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“Nice if you enjoy ostentatious”

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Radisson Royal Hotel Moscow
Ranked #13 of 326 Hotels in Moscow
Certificate of Excellence
Reviewed 8 April 2014

The architecture of this building is quite spectacular. Inside, everything possible has been done to attract people who like glittering and sparkly objects. There are expensive baubles for sale around every corner, marble and gilt on every floor and doorknob and the wellness centre is packed full of beautiful people. Unfortunately, the true luxuries in modern life - a smile from the staff perhaps, a bit of trust (a deposit will be charged to your card for extras - I suppose they have many fraudsters - and your room number and name will be checked before you are allowed to leave the bar) are missing. Even some of the gadgets becoming more common in the luxury bracket are not to be found (electric blinds, non-steam mirrors, a decent hifi system, apple tv etc)

In line with local laws and practice, smoking is allowed in the lobby bar which gives the endless acres of gilt edged sofas a nasty aroma and, dare I say it, a touch of sleaziness not helped by the surrounding glum staff. A visit to the mercedes bar (near the top) was met with disrespect and derision - be sure you can speak Russian. Speaking English, French or German is not good enough it seems.

The rooms are clean and the beds are comfortable. The laundry service is fast. Security is good and the rooms are, generally, quiet at night. The views from the rooms are all good (overlooking the river isn't significantly superior) but I do recommend trying to get a room on the upper floors. The breakfasts are ledgendary.

Of course this is a good hotel - but at this price it ought to be. In the final analysis it is low value for money on an American/Westen europe scale, and average for Russian. For those who enjoy their luxury at the Ostentatious end of the scale (who said Bling Bling!) step right this way. If you are seeking a slightly more discreet and sophisticated residence when in Moscow, there are alternative locations.

  • Stayed: April 2014, travelled on business
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3  Thank amsuther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 10 April 2014

Dear amsuther,
Thank you for staying with us and submitting a review on TripAvisor. We highly appreciate you taking your time, sharing a detailed feedback and giving constructive criticism. It’s pleasure to know, that you enjoyed your stay despite some negative aspects you have mentioned. Also, please accept our special thanks for your positive comments regarding the architecture of our building, in-room amenities, variety of services at our property and super buffet breakfast at the Veranda restaurant. It is really pity for us to read, that you didn’t feel truly welcomed and the service quality did not meet your expectations. We would like to note, that we are constantly investing a lot of time and efforts in training of our staff, follow up with all situations internally and do everything possible to bring our service quality standards to yet even higher levels. We understand that you may find our costs of services expensive comparable to many other destinations, however I can assure you, that we are constantly monitoring the cost of services of other 5 star properties in Moscow and keep on the same level.
We sincerely hope, that you will give us another chance to welcome you back.

Sincerely,
Maria Kobzeva
Senior Guest Relations Manager

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Reviewed 6 April 2014

Amazing location, staff and food. Perfect place to stay in Moscow. Make sure to see the swimming pool. I'll definitely be returning one day, probably the best hotel i'll ever stay in. Everything was fantastic. 5*

  • Stayed: December 2013, travelled on business
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Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 7 April 2014

Dear Ian B,
Thank you for taking your time and sharing your positive review. We are really happy to read, that you enjoyed staying with us. Please accept our special thanks for kind comments regarding the hotel atmosphere, choice of on-site restaurants and quality of service. It is really great pleasure to hear, that you consider our hotel as one of the best, that you’ve ever visited. We are looking forward to welcoming you back on your next visit to Moscow!

Best regards,
Maria Kobzeva
Senior Guest Relations Manager

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Reviewed 6 April 2014

When I reserved a room at this property on line, the specs and pictures looked pretty impressive. I was not at all disappointed, in fact its a lot more than I expected. The I reserved a standard room with the option to upgrade to DLX since this was going to be my 2nd to the last stop on my trans Siberian express journey with my son, I wanted a room big enough to move around, sort our baggage and do laundry.

This property is definitely a 5 star to say the least. The DLX room at 60 sqm was quite big, furnishing and interior is classic, this style is seen all throughout the hotel. Expect to do a lot of walking, the property is huge. Known as the hotel Ukraine, it is the 2nd largest of the 7 sisters building in Moscow, built during stalins reign, where everything had to be big. Everything in the room was perfect, very comfortable bed, heated bathroom tiled floors, extra towels, climate control that worked well. Only hitch was the windows cant open.

The Wellness center located in the basement pretty much blew me away. The gym was complete and can compete with Golds and fitness first, complete with DJ. they also had a snack bar where people can socialize and eat healthy food. The pool is 50 meters long, perfect temp., and had power jets in some of the lanes to massage your soar muscles. There are solariums for those that want to tan, a sauna, and a Hammam room. Complete with lighted domed top, to the ancient looking water basins in the 4 corners with ancient brass taps. There is also a resto bar in the pool area which is quite cool.

While in the property we were able to try 4 of the outlets, steak bar, farsi, Mercedes bar and tattler club, all had good eats, drinks were great although on the pricey side. The mercedes bar is a must, located on the top of the spire it has a fantastic view. Bfast on the 2nd floor is so far the best I've ever had in Europe in terms of choices, quality and quick service.

Only gripe was the presence of too many goony bouncers (security) then again better to have them then have a bomb go off. Although would be nice if they could speak English, while checking out the gym, one of them approached me and from the sign language he was telling my son and I that we couldn't work out if we were not in the proper attire, I had one heck of a difficult time telling him we were just checking out the place and had no intention of working out at that moment. Needless to say he showed us back to the reception area, that kinda go on my nerves.

Which brings me to perhaps my only gripe, customer service. The wellness center certainly had none whatsoever. When I was shown the way back to the reception area the girls and guys didn't bother explaining to Mr. bouncer that I was just checking out the place (which is what I told them I wanted to do). Also when I used the pool its all self service, no pone to prep your lounge chair or ask if you want a drink. No dressing room attendant. Hmm they desperately need someone from the 4 seasons to teach them a thing or 2 about customer service at that level.

In terms of location, its a bit far from everything, located in a residential area, but given the efficient public transport, quite accessible by tram or train or simply take a taxi.

Room Tip: get a room in the 5 story tower
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  • Stayed: April 2014, travelled with family
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Thank jinx d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 7 April 2014

Dear jinx d,
Thank you for staying at Radisson Royal Hotel, Moscow us and leaving a positive review on TripAdvisor. It doesn’t happen very often, when a customer provides such a detailed feedback on almost all aspects of our services & gives constructive criticism, when needed. We really appreciate your time and effort. It’s true pleasure to read that you enjoyed the room decors & amenities, had a chance to try dining at most of our on-site restaurants & bars and unwind at the Royal Wellness Club. Nevertheless, it is really pity for us to read, that the amount of security staff have made you feel uncomfortable and you’ve experienced some issues during your visit to the wellness center. No doubt that situation would be thoroughly followed-up internally. We would like to note, that the wellness center is run by an outsourced company, that’s why we are not always able to supervise and oversee their operations. Regarding the amount of security staff – this is a necessity due to our close proximity to government related buildings, such as House of Government of Russian Federation and Embassies of the UK and the USA. We sincerely hope, that you will give us another visit on your next trip to Moscow!

Sincerely,
Maria Kobzeva
Senior Guest Relations Manager

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Reviewed 3 April 2014

This is by far the best hotel I have every stayed in!
I have travelled the world an stayed in some of the best hotels like the Raffles Singapore and the Peninsula in Hong Kong. But this hotel out-ways them all.
This is a truly high end five star hotel.

I stayed at this hotel for one night after a stay at the National Hotel. The hotel was amazing in all aspects. The historical significance of the hotel truly added to my stay in Moscow it was unbelievable to stay in a Soviet style neo-gothic hotel that is one for the seven sisters buildings. From the outside, this is the best looking hotel in the world! And this continues into the lobby.
I would highly recommended reading about the history of this hotel before you stay.
Although being a Radisson this is unlike any chain hotel in the world, it doesn't carry the blandness, ugliness and characterless style, as in many Radisson hotels in America.

Location:
The hotel is in a very good location, it is within walking distance to a Metro stop that can take you straight to the Red Square in minutes.

Lobby:
This is probably the grandest and biggest lobby in the entire world. The lobby is huge and ornate with a fantastic mural in the middle. It also boasts many seating areas, a fantastic diorama of Moscow, a museum worthy art collection with many great soviet landscapes as well as fantastic Soviet sculptures.

Shops:
The hotel features many fantastic high end shops including: Ralph Lauren Home, Jewellery boutiques as well as a Rolls Royce dealership.

Check-in:
Efficient and friendly.

Concierge:
Fantastic concierge that recommended a great Georgian restaurant within walking distance, with directions that were easy to follow.

Breakfast:
I had a great breakfast in the lobby, but the coffee was very overpriced.

Room:
I stayed in a standard room which was excellent. The room size was large and very well appointed with a good sitting area, large desk and all the latest technology. The bathroom was very large and clean, decorated in black and white tiles. It also featured Penhaligons amenities which was a big plus. the room also had a good view over Moscow.

Negatives:
My only minor negative is that my Gold status as a Club Carlson member wasn't recognised at all. Having stayed 40 nights that year in Raddison Blu hotels it was a bit disappointing to receive no recognition or a room upgrade.

But this is truly a luxury hotel experience not to be missed.

Room Tip: White house view or high floor.
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  • Stayed: September 2013, travelled with friends
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3  Thank JDeNicolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 6 April 2014

Dear JDeNicolo,
Thank you for staying with us and leaving such a positive & constructive review. It is true pleasure for us to read, that you really did enjoy staying with us. Also, thank you so much for your comments regarding our location, interior decors and quality of service at our property. Such reviews as yours inspire us to bring our service standards to yet even higher levels. Regarding price of coffee, we understand that you may find our costs of services expensive comparable to many other destinations, however it is strictly following the levels of other 5 star properties in Moscow. We sincerely apologize for the inconveniences regarding the situation with recognition of you Club Carlson membership. Unfortunately I was not able to find any information about your Club Carlson ID in our system that’s why I would really appreciate if you could describe us this situation in a separate email and send at Guestrelations.Royal.Moscow@radisson-hotels.ru.
Let us thank you again for staying with us and for taking your time to share your positive comments! It would be true honor to welcome you back on your next visit to Moscow!

With best wishes,
Maria Kobzeva
Senior Guest Relations Manager

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Reviewed 22 March 2014 via mobile

Stunning building, excellent location, definitely a hotel to drop in on whilst in Moscow.

Not many hotels can boast a 50m Olympic swimming pool, but the real reason to visit the Ukraina is the history, architecture, art and the unassuming service.

Oh, and if you need one you can buy a Rolls Royce in the lobby!

Stayed: March 2014, travelled on business
Thank LisaTY_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 26 March 2014

Dear Lisa TY_12,
Thank you for taking your time and leaving such a positive feedback. As you have correctly noticed Radisson Royal Hotel, Moscow is world famous for the unique building, historical heritage and one of the biggest collection of original pieces of art in hotels in Russia. Also, thank you for making a note regarding the 50 meters indoor swimming pool and Rolls Royce dealership - it's pleasure for us to know, that you enjoyed our wellness centre and boutique gallery. It would be pleasure to welcome you back on your next visit to Moscow!

With best wishes,
Maria Kobzeva
Senior Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014 via mobile

Me, my wife and my doughter visiting this hotel on our short vocation in Moscow . It was amazing!
Very beautiful hotel, great service, very nice staff!!! Defenetly 5+* hotel.
Superb location, room are goardious!
We will come again for sure.

Stayed: October 2013
Thank Fukson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 11 March 2014

Dear Fukson,
Thank you for staying at Radisson Royal Hotel, Moscow and leaving such a positive review. It's true pleasure for us to receive such reviews as yours, since they encourage us to bring our service standards to yet even higher levels. It would be pleasure for us to welcome you again on your next visit to Moscow!

Sincerely,
Maria Kobzeva
Senior Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

I spent five nights at this hotel while visiting Moscow. It worth the money and I love this hotel. It was called Hotel Ukraina back in 2006 when I stayed there. It is in walking distance from Kievskaya subway station.

  • Stayed: March 2013, travelled solo
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1  Thank prsweeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 24 February 2014

Dear prsweeney,
Thank you for staying with us and leaving a positive review on TripAdvisor. It is always pleasure for us to know, that our guests are feeling truly welcome. Such feedbacks as yours encourage us to bring our service standards to yet even higher levels. It would be pleasure for us to welcome you again on your next visit to Moscow!

With best regards,
Maria Kobzeva
Senior Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Royal Hotel Moscow

Address: Kutuzovskiy Av., 2/1, Bld. 1, Moscow 121248, Russia
Phone Number:
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Moscow
#5 Family Hotel in Moscow
#8 Spa Hotel in Moscow
#11 Romantic Hotel in Moscow
#13 Luxury Hotel in Moscow
Price Range: £69 - £363 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Royal Hotel Moscow 5*
Number of rooms: 497
Official Description (provided by the hotel):
A gem among hotels in Russia, the Radisson Royal Hotel, Moscow boasts landmark status in the heart of the capital city. This elegant Moscow hotel was built between 1953 and 1957 as part of Stalin's Seven Sisters project and showcases Soviet Neo-classicism architecture.Gaze over the Moskva River and Moscow skyline from the most breathtaking luxury hotel in town. The newly refurbished 497 guest rooms and 38 serviced apartments offer unrivalled comfort and pay homage to the historic nature of the building while featuring top of the range amenities. The convenient location of Radisson Royal Hotel, Moscow on the Moskva River embankment and a small fleet of river yachts provide a unique opportunity to take excursion and entertainment boat trips right off the doorstep of the Hotel. The custom designed snow white restaurant yachts run regular two hour trips from the hotel along the most picturesque sights of the historical centre of Moscow ... more   less 
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Also Known As:
Radisson Royal Moscow Hotel Moscow

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