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“memory of moscow”

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Radisson Royal Hotel Moscow
Ranked #14 of 334 Hotels in Moscow
Certificate of Excellence
Reviewed 9 August 2014

every thing sounded ideal when we were going to reach the hotel . tour leader explanation about history of hotel building , external view ,....everything were fantastic . unfortunately driver of bus turned wrong and went to back of the hotel , first surprise: area was really disordered , container of garbage ,...
we reached main door which was closed and there was a small door in left side, a metal detector gate in a narrow corridor , three guards who were watching seriously every body who entered or exited the hotel like as bank guards . luggage's loaded off by travelers and bell boys limited their services only to their eyes which followed us up to reception desk ( this was second surprise that repeated when we left the hotel) . hopefully rooms has been fixed formerly and as soon as we entered we received keys ,...
I should state every thing in the room were perfect , cleaning of the room , service facilities ,...(.except Wi-Fi which almost were not available). Hotel facilities like as pool, breakfast services with wide range of selection ,... ,really was excellent and luxury that cause me to appreciate management and staff of the hotel .
the third surprise happened when we were checking out , I was requested to find my pass port from more than 100 ones which were put on the desk (after a few minute checking of reception staff for finding the pass port which has had no result ).
anyhow hotel is located in the best place ,with fantastic architectural view , with perfect standard facilities , with Cruises that can provide you a memorable night on the Moscow river ,... It is really a 5 star standard hotel, however when I am thinking for behavior of staff that what that I explained above ,...my feeling says that hotel was managed like as a big office not a 5 star hotel.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank MohammadNejad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 11 August 2014

Dear MohammadNejad,
Thank you for staying with us and leaving a constructive review on TripAdvisor.
On behalf of the entire team we would like to apologize for all the inconveniences. I would like to inform you, that all your comments regarding the service quality issues will be transferred to the hotel`s management. Regarding the mess around our property we would like to note, that most of the nearby areas does not belong to the hotel and maintained by the administration of the city of Moscow. The surrounding area is disordered at the moment due to the construction works of building up the new metro station which is a necessity in such a big and constantly developing city. Nevertheless, we are very happy to read your kind words regarding our location, infrastructure, rooms and in-room amenities. Also please accept our special thanks for your comments about our supper-buffet breakfast in Veranda Restaurant breakfast and about swimming pool at the Royal Wellness Club. We sincerely hope that you will give us another chance to welcome you back in Radisson Royal Hotel Moscow.
Warmest Regards,
Ekaterina Kadychkina
Guest Relations Manager

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361 - 367 of 1,452 reviews

Reviewed 9 August 2014

We spent 3 memorable nights during our staying there. Its building, is one of seven sisters constructions in Moscow with perspective view near river. The location is good. Staffs were kind and helpful but unemotional! furniture, hygiene and Wi-Fi were excellent.
Breakfast was actually the best.
Don t miss 33th flour specially at nights.
One note about pool: swimming was impossible for children(13-14Y)!

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank negarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 12 August 2014

Dear negarr,
Thank you for staying at Radisson Royal Hotel, Moscow and submitting a review on TripAdvisor. It’s always great pleasure for us to receive positive comments and 5 rating reviews. Thanks again for giving us the highest score despite some negative issues mentioned in your feedback. It would be true honor for us to welcome you again on your next visit to Moscow!
Best regards,
Ekaterina Kadychkina
Guest relations manager

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Reviewed 1 August 2014 via mobile

We spent 4 nights at this beautiful top five-star hotel as a couple. The check-in was easy and the staff was very polite and helpful. Our (first) room was a standard one on the sixth floor. It only had a view to the patio. When you open the door you encounter a luxury, well-designed, clean and beautiful room. The room is equipped with every imaginable amenity. At the first night I found out that the WIFI was too weak to be usable. So in the morning I talked to the reception and asked her for help. She suggested me to change our room to resolve the problem. And she did it immediately. We were then transferred to the 12th floor. This time the room was a bit smaller but did have a wonderful view to the west of the city. The breakfast was excellent. A variety of things for every taste. The hotel has its own dock. Do not miss a cruise on the Moscow river. It will be memorable.

In summery, everything was excellent. The Radisson really deserves 5 stars. I recommend it to everybody who is going to visit Moscow either for business or pleasure.

Stayed: August 2014
Thank F-Jafarpour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 5 August 2014

Dear F-Jafarpour,
Thank you for staying at Radisson Royal Hotel, Moscow and submitting a review on TripAdvisor! Please accept our special thanks for your kind comments regarding our property, in-room amenities and quality of service. Thanks you for your patience with the WiFi and changing the room with a good grace. It would be pleasure for us to be your host again on your next visit to Moscow!

Guest Relations Manager
Elena Vlasova

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Reviewed 1 August 2014

This property continues to deliver consistent service and value as an upscale property in Moscow. It is hard to fault anything. Breakfast, although pricey if you have to pay separately, is simply superior. The rest of the eating options, even though each threatening to break the bank, are top notch.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels
Thank ObviousMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 5 August 2014

Dear ObviousMan,
Thank you for staying with us and submitting a feedback on TripAdvisor.
It is a pleasure for us to read, that you rate Radisson Royal Hotel, Moscow as an upscale property, consider our breakfast superior and all our dining options as top notch. It would be a pleasure for us to welcome you again at Radisson Royal Hotel, Moscow!

Sincerely,
Guest Relations Manager
Elena Vlasova

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014 via mobile

Actually this was the best hotel I've ever seen. It is one of 7 famous moscow buildings which built in the 50s with desirable architecture, luxury furniture, delicious breakfast and good service. I think it's staff should be more kind for such a great hotel; although they do what you need, smile face is absent. Of course I know it's Russia, but this is an international hotel.

Stayed: July 2014, travelled with family
Thank Hossein N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 29 July 2014

Dear Hossein N,
Thank you for staying with us and submitting a review on TripAdvisor. It is pleasure for us to read, that you were impressed with our land marking building, quality of service and in-house facilities at our property. Also, thanks for making a note regarding our staff attitude. We always appreciate constructive criticism since such little notes helps us to get getter. It would be pleasure for us to welcome you back!
Anna Pavlova
Guest Relations Manager

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Reviewed 26 July 2014

Do not miss 1 drink at the Mercedes Bar for a Moscow Mule. The drinks are about $20 a piece but it's a fantastic $20 spent. Bar is very secluded and would be hard to find without asking for help. While there, take a look at the diorama of Moscow in the back of the main lobby.

Room Tip: I did not stay at the hotel. Drinks only
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  • Stayed: July 2014, travelled as a couple
    • Service
Thank Kris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 28 July 2014

Dear Kris D,
Thank you for visiting Radisson Royal Hotel, Moscow and leaving a positive feedback about the Mercedes Bar and our unique diorama “Moscow the Capital of the USSR”. We sincerely hope that one day you will give us another visit and opportunity to welcome you as a hotel guest.
Sincerely,
Anna Pavlova
Guest Relations Manager

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Reviewed 25 July 2014

After a 4 night stay at St. Petersburg we stayed for 3 nights at this hotel.
Built by the direct orders of Stalin, a classic Soviet style skyscraper, completely renovated.
An enormous lobby welcomes the guests with a Rolls Royce dealer situated there projecting the sense of grandiosity. Besides the reception is a wonderful Moscow Diorama, built on 1:75 scale it gives you a full perspective of the Red Square. Anyone planning to visit this famous site should take a glance at this masterpiece of art which gives you a 3D perspective and interesting facts about the monuments situated in the square.
The rooms although on a high class level and filled with all sorts of amenities, lacked a hair dryer and the rooms had central heating system with a control console but the temperature was not adjustable from inside the rooms. Although these are not deal breakers they undermine a 5 star hotel status.
The breakfast was perfect, one of the best with a wide arrange of buffets. The concierge and all the staff were very friendly and attentive. I do understand that being situated besides numerous embassies and administrative buildings puts a high responsibility on the security forces but perhaps a less conspicuous presence would give a friendlier atmosphere to the hotel. Although the hotel is understandably expensive but there is a nearby metro station and restaurants with reasonable prices next to the hotel.
If you plan for a memorable stay in Moscow, visiting this hotel is a must.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Jalal N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded 27 July 2014

Dear Jelal N,
Thank you for choosing Radisson Royal Hotel, Moscow and submitting a review on Tripadvisor. It does not happen often when our guests are taking their time and describing all aspects about staying with us. We really appreciate your valuable input and constructive criticism, since it to get better and helps us bring our service quality standards to yet even higher levels. For sure we would follow up on the issues described internally. Thanks again for your positive comments and recommending our hotel for a stay. It would be pleasure for us to welcome you once again on your next visit to Moscow!
With best wishes,
Ekaterina Kadychkina
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Royal Hotel Moscow

Address: Kutuzovskiy Av., 2/1, Bld. 1, Moscow 121248, Russia
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Moscow
#4 Business Hotel in Moscow
#8 Spa Hotel in Moscow
#11 Romantic Hotel in Moscow
#14 Luxury Hotel in Moscow
Price Range: £130 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Royal Hotel Moscow 5*
Number of rooms: 497
Official Description (provided by the hotel):
A gem among hotels in Russia, the Radisson Royal Hotel, Moscow boasts landmark status in the heart of the capital city. This elegant Moscow hotel was built between 1953 and 1957 as part of Stalin's Seven Sisters project and showcases Soviet Neo-classicism architecture.Gaze over the Moskva River and Moscow skyline from the most breathtaking luxury hotel in town. The newly refurbished 497 guest rooms and 38 serviced apartments offer unrivalled comfort and pay homage to the historic nature of the building while featuring top of the range amenities. The convenient location of Radisson Royal Hotel, Moscow on the Moskva River embankment and a small fleet of river yachts provide a unique opportunity to take excursion and entertainment boat trips right off the doorstep of the Hotel. The custom designed snow white restaurant yachts run regular two hour trips from the hotel along the most picturesque sights of the historical centre of Moscow ... more   less 
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Also Known As:
Radisson Royal Moscow Hotel Moscow

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