every thing sounded ideal when we were going to reach the hotel . tour leader explanation about history of hotel building , external view ,....everything were fantastic . unfortunately driver of bus turned wrong and went to back of the hotel , first surprise: area was really disordered , container of garbage ,...
we reached main door which was closed and there was a small door in left side, a metal detector gate in a narrow corridor , three guards who were watching seriously every body who entered or exited the hotel like as bank guards . luggage's loaded off by travelers and bell boys limited their services only to their eyes which followed us up to reception desk ( this was second surprise that repeated when we left the hotel) . hopefully rooms has been fixed formerly and as soon as we entered we received keys ,...
I should state every thing in the room were perfect , cleaning of the room , service facilities ,...(.except Wi-Fi which almost were not available). Hotel facilities like as pool, breakfast services with wide range of selection ,... ,really was excellent and luxury that cause me to appreciate management and staff of the hotel .
the third surprise happened when we were checking out , I was requested to find my pass port from more than 100 ones which were put on the desk (after a few minute checking of reception staff for finding the pass port which has had no result ).
anyhow hotel is located in the best place ,with fantastic architectural view , with perfect standard facilities , with Cruises that can provide you a memorable night on the Moscow river ,... It is really a 5 star standard hotel, however when I am thinking for behavior of staff that what that I explained above ,...my feeling says that hotel was managed like as a big office not a 5 star hotel.
- Official Description (provided by the hotel):
- A gem among hotels in Russia, the Radisson Royal Hotel, Moscow boasts landmark status in the heart of the capital city. This elegant Moscow hotel was built between 1953 and 1957 as part of Stalin's Seven Sisters project and showcases Soviet Neo-classicism architecture.Gaze over the Moskva River and Moscow skyline from the most breathtaking luxury hotel in town. The newly refurbished 497 guest rooms and 38 serviced apartments offer unrivalled comfort and pay homage to the historic nature of the building while featuring top of the range amenities. The convenient location of Radisson Royal Hotel, Moscow on the Moskva River embankment and a small fleet of river yachts provide a unique opportunity to take excursion and entertainment boat trips right off the doorstep of the Hotel. The custom designed snow white restaurant yachts run regular two hour trips from the hotel along the most picturesque sights of the historical centre of Moscow ... more less
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- Also Known As:
- Radisson Royal Moscow Hotel Moscow