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“Our stay at Best Western for IAAF WC 2013”

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Best Western Plus Vega Hotel & Convention Center
Ranked #27 of 313 Hotels in Moscow
Kingston, Saint Andrew, Jamaica
Level Contributor
4 reviews
“Our stay at Best Western for IAAF WC 2013”
Reviewed 3 September 2013

Our stay at this hotel was a very good experience. The rooms were the typical European (small) room, but were clean, functional and maintained everyday. There was free Wi-Fi internet access in our rooms and this was very good as some location actually charge for this. Security was good and the overall appearance of the hotel was good. Breakfast in the morning was excellent offering a wide range of foods, so both vegetarian and meat lovers had choices. all in all a good experience.

Room Tip: I can't really give you a proper opinion on this, but the non-smoking rooms facing the park were...
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TatyanaRagekh, Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, 7 September 2013
Dear Robert,

Thank your for staying with us and taking time to share your experience here on www.tripadvisor.com.
At Best Western Vega Hotel & Convention Center we strive every day to provide a superior customer service and try to do our best to make stay of our guests really comfortable and memorable.
We are glad that you found our breakfasts rich and good quality.
Hope to welcome you again during your next trip to Moscow.

Best Regards
Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Caracas, Venezuela
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 September 2013

This is a normal hotel, a little old, relative good service. Very noisy from other guests and some from the street. Couldn't get one night of good sleep out of four. Also, the first night, as it was overbooked, I was given a smoking room which stinked...

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bmaxim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TatyanaRagekh, Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, 7 September 2013
Dear Guest,
Thank you for choosing the Best Western Vega Hotel and Convention Center. We are very pleased with your feedback.
Our hotel is one of the biggest hotels in Europe of about 1000 rooms and many tourist group coming to us . In our hotel we support the international non smoking politics, and for the last year we have considerably expanded the non-Smoking area.
I truly hope to see you again in our hotel so that have another chance to provide you with superior service and better experience.

Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnsley, United Kingdom
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 August 2013

Good clean rooms but would have appreciated tea and coffee making facilities IN OUR OWN ROOM NOT SHARED ON THE CORRIDOR.Breakfast choice was very wide and the standard of food was very good. Links by metro to centre of Moscow excellent and cheap with beautiful stations to view. Staff in hotel generally pleasant and Nadia the waitress in the cafe bar was exceptionally efficient helpful patient and always greeted you with a friendly smile and a few kind words. Very pleased with our choice of hotel ideal for a sightseeing 4 or 5 day break in this wonderful city. We were here for 11 nights for the world athletics championships but also managed to see alot of Moscow.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank shaunanddorothy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TatyanaRagekh, Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, 31 August 2013
Dear Guest,
Thank you very much for visiting our hotel. We are very pleased for your feedback.
I am truly happy to hear that your overall experience was pleasant.
Separately I would like to thank you for good words about our staff- we strive every day to provide superior service
Creating a menu for the buffet, we do our best to accommodate the wishes of guests and we are very pleased that you were satisfied with it.
Hope to welcome you again during your next trip to Moscow.
Best wishes

Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2013

I stayed there for seven nights from the 21st-28th of August 2013. My room was of a very high standard. There were three telephones, including one in the bathroom. The bed was extremely comfortable and the quilt and pillows very soft. My linen was changed daily. The hotel and rooms are very clean. The housekeeping team do a very good job.

I ordered room service on one occasion, and the food arrived very quickly, and was inexpensive. The food in the restaurant and cafés was also very good. I particularly recommend the lamb rack in the ground floor restaurant. It was excellent. The staff there were very attentive and friendly, and made the experience satisfying.

The concierge was very friendly and helped me to find some cinemas.

The hotel is located very conveniently next to Partizanskaya metro station; it's just 3-4 minutes' walk.

I would definitely stay in this hotel again and I highly recommend it.

  • Stayed August 2013, travelled solo
    • Value
    • Location
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Helpful?
1 Thank Daniel_Clayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TatyanaRagekh, Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, 30 August 2013
Dear Guest.
Thank you for visiting Best Western Vega Hotel & Convention Center
We value your opinion very much and always do our best to provide our guests with high-quality service.
We strive to maintain affordable prices, with regularly increasing the quality of our customer service.
Indeed our location is very convenient for tourist trips.
I would like to thank you for compliments to our staff and appreciation of our restaurant.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Hope to welcome you again during your next trip to Moscow

Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 August 2013

Myself and two friends stayed here when visiting Moscow for the recent World Athletics Championships. It was our first visit to Moscow so we were not quite sure what the expect. Overall, we were pleased with our choice of accommodation.

As others have said, it is located a little out of the city centre but close to the metro station with a number of bars and restaurants nearby. We followed the advice given in other reviews and used the Aero Express and metro to reach the hotel. It took about two hours from the airport. The metro can be a little imtimidating at first but we had locals ask if we needed help and if you learn some of the cyrillic letters it makes it a little easier.

We only ate breakfast in the hotel - please see below - but did use the bar. We found this quite pricy, other than for the cheapest Russian beer which was out of stock for part of our stay, although the drink in the adjacent coffee shop is a lot cheaper.

We had a deluxe room each. This probably exceeded our expectations. A large double bed, TV with two English speaking channels, safe, plenty of storage space and lots of amenities in the bathroom. There is wi-fi throughout the hotel and also a tea/coffee making room along the corridor.

Breakfast was fine, There is lots of choice and we filled up for the day. It is not exactly like a hotel in the UK or Western Europe but they are doing their best to cater for an international clientele so there are a few unusual items on offer.

To gain access to your room you need to pass a security guard and you can only access your corridor using your room key.

Not everyone speaks good English - both in and out of the hotel - but remember this is Russia. We found locals very helpful and, as mentioned, will sometimes stop to try and help you.

We found a decent bar/restaurant nearby - come out of the metro, turn left and cross the road - the staff wear orange t-shirts!

As keen runners we were also pleased to find a large park nearby. This is probably worth a visit in any case to see how Moscovites spend their leisure time. There is also a large market nearby which is great for buying presents and again seeing how locals live.

Overall, we enjoyed our experience in Moscow. There are some great sites to see in the city centre. It is a cultural change from Western Europe so you probably need an open mind that sometimes things are a little different than you might expect in some other cities.

The metro is cheap, fairly easy to use once you are familiar with it (fantastic architecture in some of the stations), the trains are very frequent - every 2-3 minutes - and we felt it was very safe.

Provided being in the city centre is not that important to you, this hotel is a decent choice.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manx_on_tour_solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TatyanaRagekh, Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, 29 August 2013
Dear Guest,

Thank you for choosing the Best Western Vega Hotel & Convention Center for your trip to Moscow and sharing your experience on tripadvisor.com.

Your comments are of great importance for us. We are happy to find out that you have only good and pleasant impression. Special thanks for kind words about russian people. A lot of foreign tourists also noted kindness and found russian people very helpful and friendly. Our staff is always ready to help you at anytime in any quastions. That’s why all our guests feel safe in Moscow because they know that in this new city they have somebody who can be relied.

It’s great to know that you enjoyed your stay with us and found the hotel's location, restaurant menu, room facilities and the level of service convenient regarding your needs. And it's lovely that you liked Izmaylovo park nearby where everybody can do exercises, run, rent bikes, roller skates, walk, visit an amusement park and enjoy many another activities.

We are happy to invite you to visit our hotel again. Our professional team are ready to make your stay with us really memorable.

Best Regards
Anna Mordvinova
Guest Relation Manager
Best Western Vega Hotel & Convention Center
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Shrewsbury, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 August 2013

This is a large hotel in the outskirts of Moscow but within easy access to the centre by way of the nearby Metro (trains on the Russian metro run every 2 mins and the underground is something to see in itself). The food at the hotel is good but if you don't feel like eating in, there are lots of super nearby restaurants and a "Subway" !

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steven_John48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TatyanaRagekh, Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, 28 August 2013
Dear Guest,

Thank you for choosing the Best Western Vega Hotel & Convention Center for your trip to Moscow and sharing your experience on tripadvisor.com.

We are very pleased to know that you enjoyed your stay with us and found the hotel's location, restaurant menu, room facilities and the level of service convenient regarding your needs.
We are happy to invite you to visit our hotel again. Our professional team are ready to make your stay with us really memorable.

Kind regards,
Anna Mordvinova
Guest Relatios Manager
Best Western Vega Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bratislava
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 August 2013

This hotel is a mix of a modern renovated Best Western and a typical Soviet style hotel that it used to be previously. Service is more or less okay. However, they refused to account miles to the Miles and More card saying that they do not participate on it, while any Best Western is supposed to be.

Rooms were clean though and it's a normal, BIG, clean hotel. Nothing less or more.

The hotel is located just a short walk from "Partizanskaya" metro station. If you arrive by car, they have a lot of parking spaces, the parking costs 450 RUB (about 10 EUR)/24hr. Breakfast is about 400 RUB as well. There are cafes on the first floor and many eateries and restaurants around.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slavaua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TatyanaRagekh, Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, 27 August 2013
Dear Guest,

Thank you for choosing «Best Western Vega Hotel & Convention Center», and time spent on writing feedback about work of our entire team. We are pleased for your attention to our hotel
The building of our hotel actually was built during the Soviet era, for the Olympic Games in 1980. We are proud of our history and are doing everything possible to emphasize its historical mission. However, only the name of the hotel, "Vega" reminds about those years.
The facade of the hotel, hall and all rooms have been renovated
I am truly happy to hear that your overall experience was pleasant.
We are very glad to learn that you enjoyed the hotel's location, restaurant menu and the level of service convenient regarding your needs.
Looking forward to welcoming you again soon!



Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Vega Hotel & Convention Center

Property: Best Western Plus Vega Hotel & Convention Center
Address: Izmailovskoye Ave, 71, 3V, Moscow 105613, Russia
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Moscow
#19 Business Hotel in Moscow
#22 Romantic Hotel in Moscow
#25 Luxury Hotel in Moscow
#31 Family Hotel in Moscow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Vega Hotel & Convention Center 4*
Number of rooms: 997
Official Description (provided by the hotel):
Best Western Plus Vega Hotel & Convention Center is 4 stars hotel in the Moscow. Hotel is just 3 minutes' walk from Partizanskaya Metro station, which is very convenient for getting round the city. Every morning buffet breakfast is available in the restaurant. In-house 24-hour bar and restaurants serve Russian and European food. The Best Western Vega provides free wireless Internet throughout the hotel, free use of computer in business area, fitness center and complimentary bottle of mineral water every day. 24-Hour emergency medical care is also available. Check-In time: 02:00 p.m. Check-out time: 12:00 p.m. ... more   less 
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Also Known As:
Best Western Vega Hotel And Convention Center
Best Western Vega Hotel Moscow
Vega Hotel Moscow

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