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Vega Hotel & Convention Center
Ranked #26 of 326 Hotels in Moscow
Reviewed 5 June 2014

It looks outside the city but very convenient and close to the metro station. So a good choice to visit Moscow. You can see Moscow and escape to room for a rest. From anywhere in the centre to hotel, it is less than an hour.

Stayed: June 2014, travelled solo
Thank crownvict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastassia L, Guest Relations Manager at Vega Hotel & Convention Center, responded to this reviewResponded 7 June 2014

Dear Guest,

Thank you for choosing the Best Western Vega Hotel and Convention Center. We are very pleased with your feedback. We appreciate your trust in us. We value your opinion very much and always do our best to provide our guests with high-quality service. It’s great to know that you enjoyed your stay with us and found the hotel's location, room facilities and the level of service convenient regarding your needs.

We are happy to invite you to visit our hotel again. Our professional team are ready to make your stay with us really memorable.

Best Regards
Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.

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269 - 275 of 2,411 reviews

Reviewed 30 May 2014

We have been there for three nights. The rooms are small but clean and comfortable. The hotel is very well connected, being just 5 stops on the wonderful Moscow Metro away from Red Square. Also, the area is good for shopping or dining as there is a supermarket just a few walking minutes away (and supermarkets are rather rare in Moscow). Do not have breakfast at the hotel, it is not worth the 550 Rubles per person: the salmon is not very good quality, the bread is less than mediocre and the coffee is from a machine and rather bad as well. Rather, go outside the hotel and there is, just 200 metres away towards the Metro stop a wonderful Uzbeki restaurant which also serves breakfast. If you like savoury food for breakfast, that is the best place you could possibly get. The hotel has also a rather badly trained staff who did not know what code to use to dial an international code from the hotel room. By the way, as three members of staff did not know, just dial 7 and then the country code (not 8, as they all tell you, as that is only for Moscow calls). I just found it unbelievable that an international hotel does not know what number to dial to make an international phone call; this cannot possibly be such an isolated request...

  • Stayed: May 2014, travelled as a couple
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Thank Sascha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastassia L, Guest Relations Manager at Vega Hotel & Convention Center, responded to this reviewResponded 2 June 2014

Dear Sascha,
First of all I would like to thank you for choosing the Best Western Vega Hotel & Convention Center for our recent stay in Moscow and for taking your time to provide us with your review!
I am sorry you found the all-you-can-eat breakfast buffet unsuitable for your desires, and you could not find a good meal for yourself from the wide variety of products provided. I assure you the all meals and products provided in our restaurants are of high quality, because we are responsible for the satisfaction of each guest, and when putting together the menu, our chef takes into account all preferences, which our guests speak of. And I am sorry you did not have a chance to try the breakfasts in our restaurant “Starii Dvorik”, located on the first floor.
I am glad that you found the location of the hotel and it’s surrounding area convenient for your needs, it is true, the heart of the Russian capital, and the heart of the country is located on the straight line and only five stops away by metro. There is a wide selection of souvenirs, which you are able to pick-up at the Izmailovo trade-fair, and right near there is a lovely park with a pond and an old church, which was built in 1680.
Dear Sascha, I am sorry you were forced to face the inconveniences you listed during your stay with us! We do hope you see you as a guest at our hotel once again, and be given the privilege to provide you with an individual approach and high quality service.

Best regards,
Anastassia Laperdina
Guest Relations Manager

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Reviewed 30 May 2014

Room was clean, breakfast good and a big plus is it's a few minutes walk to the metro. Ah yes... free wi-fi which is a plus! Just like other big Russian hotels I was in, the human element is a bit lacking as you only interact with the security guarding the lifts to the rooms who in most cases can't utter a word in English.

  • Stayed: April 2014, travelled on business
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1  Thank JohnAgius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastassia L, Guest Relations Manager at Vega Hotel & Convention Center, responded to this reviewResponded 1 June 2014

Dear John,

Thank you for providing us with your feedback regarding your recent stay in the Best Western Vega Hotel & Convention Center.
We value your opinion and it is very important to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We are glad to know that you had an excellent overall experience in our hotel.
Let me comment your remark according the language skills and human element. Our professional team is ready to help you at any time and make your stay with us really memorable.
Good English language skills are a prerequisite for employment at the Vega hotel. However, some of our administrators can also speak French, German and Spanish. English courses are held regularly at our hotel, as well as a variety of trainings to improve the skills needed in hospitality field.
Dear John, I would like to invite you to visit our hotel once again in order to prove the high quality standards of Best Western Vega Hotel & Convention Center and surround you with attention and a personal touch.

Best regards,
Anna Mordvinova
Guest Relations Manager

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Reviewed 27 May 2014

I've been there for 5 nights for some special training & seminar. So, very good organization, excellent infrastructure and service. Hotel was full of tourists from all over the world, but it does not have negative effect on the stay quality at all!!! Quick check-in, compliment champaign in the VIP check-in desk. Very professional and helpful personnel everywhere in the Hotel.

Very good location - not far from subway station, which brings you to the Moscow Center very easy and quick.

Very good 'copy' of the old Kremlin Palace, fantastic lake in which Peter the Great has found his first boat, which was the start of Russian Navy.....

  • Stayed: May 2014, travelled on business
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Thank Vladimir D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastassia L, Guest Relations Manager at Vega Hotel & Convention Center, responded to this reviewResponded 1 June 2014

Dear Vladimir,

Thank you for choosing the Best Western Vega Hotel & Convention Center for your trip to Moscow and sharing your experience on tripadvisor.com.
Your comments are of great importance for us.
We are happy to receive such a bright and pleasant survey from you and to know that you enjoyed your stay with us. Special thanks for your kind words about our staff. Every day we do our best to surround our guest with comfort and care to make their stay really excellent.

We do hope to welcome you again during your next visit to Moscow.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Best Regards
Anna Mordvinova
Guest Relations Manager
Best Western Vega Hotel & Convention Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

I stayed here a year ago and gave it 3 stars because free wi-fi did not work well. This year (2014) I stayed here for 2 weeks on a business trip and had an excellent experience. I had no internet problems. The rooms are smallish but clean and functional. The service staff from the front desk to the cleaning women is professional and helpful. The water pressure in the shower is strong. The location cannot be beat--minutes from the Partizanskaya metro--with many restaurants and shops surrounding the hotel.The famous Izmailovsky Park where they sell souvenirs is minutes away (and much cheaper than on Arbat). They also have AC when the weather gets hot. Overall, the value is excellent and this is the hotel I want to stay in when I am in Moscow.

Room Tip: They have non-smoking rooms.
  • Stayed: May 2014, travelled on business
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Thank russkwtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastassia L, Guest Relations Manager at Vega Hotel & Convention Center, responded to this reviewResponded 31 May 2014

Dear Guest!

Thank you for choosing the Best Western Vega Hotel & Convention Center for your stay in Moscow, we appreciate your loyalty to our brand! And we would like to thank you for completing the survey upon your departure!
Your opinion is very important to us and we value your feedback.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
The whole team at the Best Western Vega Hotel works very hard every day to provide our guests with high quality service and the nicest reward which we can receive is your kind words! We are very glad that you enjoyed your stay and everything was amazing!

We do hope you will come back soon and see us again!

Best regards,
Anna Mordvinova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

The hotel is fine; rooms are standard; house keeping is good.
Location is about 5 minutes walking from the superb Moscow Metro.
The restaurant at the ground floor the hotel is modest but the dishes served are tasteful.
Service is very good despite the fact that English is a struggle for their staff.
The breakfast buffet is ok; but extremely crowded, it is hard / not possible to pick a free table.
This hotel is frequently "filled up" with bus loads of tourist groups but the breakfast area is simply by far too small.
Other than that we booked via the internet and the price for Moscow was excellent!

  • Stayed: May 2014, travelled on business
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Thank Wilfried G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TatyanaRagekh, Guest Relations Manager at Vega Hotel & Convention Center, responded to this reviewResponded 25 May 2014

Dear Guest,

Thank you for choosing the Best Western Vega Hotel & Convention Center for your stay in Moscow, we appreciate your loyalty to our brand! And we would like to thank you for completing the survey upon your departure!
We are glad to hear that you found the location of the hotel very comfortable for your needs.
Forming the menu for the buffet, we primarily rely on international standards that guests' requests, and do our best to anticipate the possible needs of our customers.
Good English language skills are a prerequisite for employment at the Vega hotel.
However, some of our administrators can also speak French, German and Spanish. English courses are held regularly at our hotel, as well as a variety of trainings to improve the skills needed in hospitality field.
We are glad to know that you had an excellent overall experience in our hotel.
I hope that you will choose our hotel again for your next visit to Moscow.

Best Regards
Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

I have been back to the Best Western Vega again this year for 4 days, on a business trip and found the hotel even more pleasing than last time...
They have a price/quality that is not usual for Moscow...
The advantages are that they do not exploit every thing they can to get your money out of your pockets:
- rooms come with a fridge that can be filled by you in stead of taking a minibar
- free WIFI (in expensive hotels in Moscow I had to pay extra PER DEVICE!) which works well enough, although unsecured...
- Partizansky metro is 200-300 meters from there (do mind it is a metro with high stairs and no elevator) and brings you everywhere in Moscow...hint: use Google maps to find which metro you need to switch to, it is very reliable and Moscow has an amazingly efficient , but sometimes crowded, metro)
- all prices in the hotel are at normal level
- there are food shops, restaurants and shopping mall close to the hotel
- it is much quieter than the center of Moscow on 20 minutes Metro ride
- Breakfast and Vega restaurant: The breakfast is very democratic at 500 roubles (12 euro approx) and is very elaborated in choices, even with soup and lots of hot dishes...
You can also enjoy lunch and dinner in buffet style for 600-650 roubles which is amazingly cheap for the variety you can get in their restaurant. Quality is good, of course do not expect caviar for that price :-)
- Very friendly staff and efficient security make this hotel to be my fixed basis for future business trips to Moscow. I especially appreciated that the lady from the VIP (I am a Best Western member) check-in gave me a room despite being hours to early to check-in...
- rooms are good, not the best maybe, but they offer all you need... I especially like the fact you have a lot of power points to connect all your devices when needed, it would be better with a working desk, but it was ok with the beauty table to work on still...
- the 24 hours available doctors in the hotel are also a big +
- a coffee making facility in the room would have been great but there is hot and cold water on every floor...

I did not have time enjoy the rest of the facilities so I can not review that...

Conclusion: I can recommend this hotel as a very good price/quality with top notch service from the staff...

  • Stayed: May 2014, travelled on business
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Thank Francois V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastassia L, Guest Relations Manager at Vega Hotel & Convention Center, responded to this reviewResponded 4 June 2014

Dear Guest,

Thank you for choosing the Best Western Plus Vega Hotel & Convention Center for your stay in Moscow, we appreciate your loyalty to our brand! And we would like to thank you for completing the survey upon your departure!
Your opinion is very important to us and we value your feedback. We are so happy to receive such a bright and detailed review.
The whole team at the Best Western Plus Vega Hotel works very hard every day to provide our guests with high quality service and the nicest reward which we can receive is your kind words and your satisfaction! We are very glad that you enjoyed your stay and everything was amazing!
Once again I would like to thank you for taking the time to complete the survey, we are glad that we made your stay pleasant and comfortable!
We do hope you will come back soon and see us again!
Have a wonderful day!

Kind regards,
Anna Mordvinova
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vega Hotel & Convention Center

Address: Izmailovskoye hwy 71/3V, Moscow 105613, Russia
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Moscow
#19 Business Hotel in Moscow
#22 Romantic Hotel in Moscow
#24 Luxury Hotel in Moscow
#31 Family Hotel in Moscow
Price Range: £33 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vega Hotel & Convention Center 4*
Number of rooms: 997
Official Description (provided by the hotel):
VEGA Izmailovo Hotel & Convention Center is 4 star hotel in Moscow. Hotel is just 3 minutes' walk from Partizanskaya Metro station, which is very convenient for getting round the city. Every morning buffet breakfast is available in the restaurant. In-house 24-hour bar and restaurants serve Russian and European food. VEGA Izmailovo provides free wireless Internet throughout the hotel, free use of computer in business area, fitness center and complimentary bottle of mineral water every day. ... more   less 
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Also Known As:
Best Western Vega Hotel Moscow
Best Western Vega Hotel And Convention Center
Vega Hotel Moscow

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