We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Can't be better” 5 of 5 bubbles
Review of Hotel Baltschug Kempinski Moscow

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Hotel Baltschug Kempinski Moscow
Ranked #16 of 308 Hotels in Moscow
Certificate of Excellence
dubai
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Can't be better”
5 of 5 bubbles Reviewed 13 July 2014 via mobile

This is our second visit to Kempinski moscow 5 nights last year and 11 nights this year :
Professional service , front office ,Reservation and the spa all great
The room cleaning just perfect . breakfast amazing ( can't be better )
Big thanks to Olga from the reservation and every one from the hotel
We ll be back next summer
Al Mansour family

Stayed July 2014, travelled with family
Helpful?
Thank ahid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Baltschug, General Manager at Hotel Baltschug Kempinski Moscow, responded to this review, 17 July 2014
Dear Al Mansour family

Greetings from Hotel Baltschug Kempinski Moscow.

We greatly appreciate that you took the time to share your feedback and comments with us on TripAdvisor.

A valuable feedback from our loyal guests helps us to constantly improve our services from good to best.

We are very pleased to learn that you enjoyed your second stay with us and look forward to the next opportunity of welcoming you back in the nearest future.

Please do not hesitate to contact our Lady in Red - Kempinski's brand ambassador who is at your service to ensure that your stay is effortless and enjoyable or me directly if we can be of any further assistance.

Yours sincerely,

Stephan Interthal
General Manager Hotel Baltschug Kempinski
Area Director Russia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

980 reviews from our community

Traveller rating
    641
    212
    86
    29
    12
See reviews for
106
293
56
358
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

Stayed one night in this hotel at the end of a terrific river cruise from St Petersburg to Moscow. It was magnificent, and our room was beautiful. However, the cost of meals and beverages was very high with one of our group paying AU$18 for a simple cup of tea. We dined just up the road in a very good and reasonably priced facility.
If you are looking for first class then look no further.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 5 July 2014

Kempinsky is of course a well known luxury chain, and its Moscow hotel does not disappoint: service is very helpful, rooms large and comfortable, and the food in its restaurant and also in the breakfast is excellent.
Two negative points, however, spoil a little the experience. One is that when you ask for a taxi, the doorman calls a "private car company" which charges more than double the normal rate, even when the car is the same quality, and they refuse to call a regular taxi; my advice is to walk one or two blocks to hail a regular taxi in a nearby street. The other is that they charge ridiculous prices for small food items such an espresso or a chocolate bar.
On the whole, and taking into account the high prices, the experience was OK, but not great.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ignacio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 1 July 2014 via mobile

When my family first relocated to Moscow we wound up staying here for a significant amount of time while our apartment was getting worked out.
Every member of the staff, from the front desk, to security was professional, helpful, and went out of their way to be responsive to some of the more specialized needs of a family with small children.
Both of the on site restaurants were excellent and I would absolutely recommend this hotel to anyone.

Stayed August 2013
Helpful?
Thank Spcooley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Baltschug, Управляющий at Hotel Baltschug Kempinski Moscow, responded to this review, 8 July 2014
Dear Spcooley,

Thank you very much for taking the time sharing valuable feedback with us.

We are pleased to learn that you have enjoyed your stay with us.

With great pleasure we will share your compliments with our team, especially with our Front Desk and Security teams.

Please do not hesitate to contact our Lady in Red - Kempinski's brand ambassador who is at your service to ensure that your stay is effortless and enjoyable or me directly if we can be of any further assistance.

Once again we thank you very much for sharing your feedback with us and we hope to have the privilege to welcome you back soon to the Hotel Baltschug Kempinski Moscow.

With kind regards,

Andre Vedovelli
Executive Asst. Manager – Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

I went to Moscow for business purpose with a meeting group and stayed at Hotel Baltschug Kempinski Moscow for four nights . Although the operator of the hotel is Kempinski Group, local people is more familiar with the name "Baltschug Hotel".

The hotel enjoys an excellent location, 5 minutes walk to the Red Square and 10 minutes walk to a bar street.

Hotel service is excellent and the employees are friendly. English is not a quite workable language in Moscow, but the hotel employees can speak reasonable good English and are eager to assist you in terms of writing notes in Russia and suggesting nice bars and places of interest.

Restaurant is excellent and busy. The food are in high quality. Although the price is a bit high, it is acceptable having considered that the overall price in Moscow is high.

Rooms are large and have amazing window view (Kremlin or Vasile Assumption Cathedral)

Room Tip: Since the hotel has a very good location, you may choose window view of Vasile Assumption Cathedral...
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chelsea Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Baltschug, Управляющий at Hotel Baltschug Kempinski Moscow, responded to this review, 8 July 2014
Dear Chelsea Z,

We have read your comments about our stay with us and we greatly appreciated that you took the time to share them with us on TripAdvisor, as our guest’s satisfaction is one of our highest priorities.

We are delighted to hear that you spent a memorable time at the Hotel Baltschug Kempinski Moscow. With great pleasure we will share your positive comments with our Team.

We all look forward to the next pleasant opportunity of welcoming you back in the near future.

Please do not hesitate to contact our Lady in Red - Kempinski's brand ambassador who is at your service to ensure that your stay is effortless and enjoyable or me directly if we can be of any further assistance.

With kind regards,

Andre Vedovelli
Executive Asst. Manager – Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

It's very comfortable and the room standards are very high. The breakfast is one of the best we've had, but the evening meal is overpriced and poor quality. We had lamb which was completely tasteless, and my vegetables were rock-hard. The bill was, I thought, extortionate by comparison with what's available elsewhere in Moscow. The competition is very strong indeed. Some of the staff have rather poor English, which surprised me, and we had problems with the room key. We'd go again, but eat in only for breakfast

Room Tip: Rooms overlooking the Kremlin are I suspect very expensive. Ours was on the side but perfectly accep...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank davideast2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
5 of 5 bubbles Reviewed 24 June 2014

Amazing location, just 10 min walk destination to the kremlin and as the result had a fantastic view from my room. I don’t know how it does look during the winter but June was a great time to enjoy Moscow…
Particularly in the hotel I really enjoyed kind of homier atmosphere. So staff is pretty welcomed and ready to help (obviously people friendly on the streets too)
What I really liked, it’s a “Russian” breakfast with the caviar and blinshiki)))
So, definitely next time…

Room Tip: Ask for a "kremlin" view
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TimJozi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Baltschug, Управляющий at Hotel Baltschug Kempinski Moscow, responded to this review, 30 June 2014
Dear TimJozi,

We have read your comments about our stay with us and we greatly appreciated that you took the time to share them with us on TripAdvisor, as our guest’s satisfaction is one of our highest priorities.

We are delighted to hear that you spent a memorable time at the Hotel Baltschug Kempinski Moscow. With great pleasure we will share your positive comments with our Teams.

We all look forward to the next pleasant opportunity of welcoming you back in the near future.
Please do not hesitate to contact our Lady in Red - Kempinski's brand ambassador who is at your service to ensure that your stay is effortless and enjoyable or me directly if we can be of any further assistance.

With kind regards,

Andre Vedovelli
Executive Asst. Manager – Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Moscow hotels
Red Square & Kitay-gorod
Hotel Metropol Moscow
Hotel Metropol Moscow
#12 of 308 in Moscow
4.5 of 5 bubbles 2,703 reviews
Tverskaya
The Ritz-Carlton, Moscow
Red Square & Kitay-gorod
Four Seasons Hotel Moscow
Show Prices
Show Prices
Show Prices
Tverskaya
Hotel National, a Luxury Collection Hotel
Tverskaya
Moscow Marriott Royal Aurora Hotel
Show Prices
Show Prices
Show Prices

Been to Hotel Baltschug Kempinski Moscow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Baltschug Kempinski Moscow

Property: Hotel Baltschug Kempinski Moscow
Address: Balchug St., 1, Moscow 115035, Russia
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 308 Hotels in Moscow
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Baltschug Kempinski Moscow 5*
Number of rooms: 227
Official Description (provided by the hotel):
The newly renovated five-star Hotel Baltschug Kempinski Moscow offers spectacular views of the Kremlin and St Basil’s Cathedral. The property is located across from the Moskva River, and is nearby Moscow’s fascinating sights and premier attractions. The building dates back to 1898, and features contemporary decor and up-to-the-minute amenities. The hotel has 227 elegant rooms, including 36 suites and unique Design Suites. Hotel Baltschug Kempinski Moscow boasts restaurant The Baltschug Grill, as well as the refined Cafe Kranzler, Lobby Lounge bar, Beauty Centre Baltschug and a Health Club. Impeccable service and perfect comfort make Hotel Baltschug Kempinski Moscow The Place to Be. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Agoda, Prestigia, TravelUp and Hotelopia so you can book your Hotel Baltschug Kempinski Moscow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing