A hotel has serious issues when the front staff encourage guests to write reviews in all the booking sites so that the management can become aware of their problems. So as a favour to the front desk staff and all other guests, I will.
Backing up a bit.
On 14.4.2013 at 14h25, my girlfriend and I checked in and found out that the room wasn’t made up yet. We went back downstairs to get a new room and instead of hiking back up to the new room, my girlfriend decided to hang out in the lobby.
I’m up in the room and 5 minutes later my girlfriend calls me with a distressed voice.
Turns out, the security guards accosted her as she was trying to go up into the elevator.
“Are you a guest in this hotel?” asked one security guard. “No she isn’t,” responded another. All the while they made it glaringly obvious that they took her as a prostitute and ignoring the fact that we’d just passed them together only 5 minutes previously.
My girlfriend was a mess, balling her eyes out.
So I’m wondering, how can hotel security staff be so arrogant and poorly trained that they cannot politely, respectfully and unobtrusively ensure the safety of the hotel?
How is it possible that guests can be accosted in such a way that they feel like a prostitute?
And how can the management be so poor, that the front desk faction encourages guests to post reviews such as this one, in order to bring about a change of attitude and better customer service?
Obviously it’s hard to get this type of experience out of your mind and we just checked out of this poisoned place a couple of hours later and went somewhere else.
p.s. As for the hotel itself – dated stuffy decor, low quality beds, the smell of smoking in the hallways, 1,200 RUB ($40) to use the sauna for 1h, obviously crappy hotel security.
- Official Description (provided by the hotel):
- After more than half a century, the Peking has not changed. High-rise building with multi-reliefs above the entrance is decorated with a clock tower and spire created 50 years ago. The hotel Peking is known for its location in the heart of the capital, on the Triumphal Square. It is situated near to a striking monument to Vladimir Mayakovsky, and one of the oldest cinemas in Moscow Khanzhonkov House. Tchaikovsky Concert Hall, Museum of Musical Culture named after Glinka, Theater of Satire and Mossovet Theater, which are located across the street, side by side near the famous hotel, and Patriarch Ponds. Currently, the hotel and office complex Peking includes more than 144 rooms of different ranks, a meeting room. On campus there is an SPA-center, and a beauty salon, several restaurants and cafes. The room renovation began in 2000 and completed in phases by 2010, however, the hotel is improving its conditions constantly. The hotel management put all their efforts to provide maximum comfort and high quality service to their visitors. ... more less
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- Also Known As:
- Peking Hotel Moscow