We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
dboard683678

Unprofessional front desk service, plus very early wake up

Review of SkyPoint Hotel
1.0 of 5 bubblesReviewed 16 Jul 2019
Arrived in the middle of night after some delay and being kept for really long time for a check-in and then even though I asked for the shuttle reservation which is mentioned on their website I need to book in advance, the reception girl, Anastasia, disapprovingly looked at my face and look longer to finish with my check-in but when I went there in the morning, I realised she have not checked me in to any shuttle. This was by far the worst experience I had in Moscow and unfortunately happened at the very beginning of my arrival. Annoyingly misleading introduction to the country. Also the room service started around 8 am in the morning on SUNDAY! so much for providing space to sleep! Paid the full price for less than 5h sleep.
Date of stay: July 2019
Room Tip: stayed on the fourth floor and it was noisy at 8am on Sunday morning.
Trip type: Travelled on business
Review collected in partnership with this hotel
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SkyPointHotel, Менеджер по связям с общественностью at SkyPoint Hotel, responded to this review
Responded 22 Jul 2019
Dear Guest,

Thank you for taking the time to share your impressions. Thanks to such reviews, we learn about the problems and work on them to provide the service at the highest level, and in this case, obviously, we did not meet your expectations. If you give us a chance to get your confidence back, we will do our best to ensure you a pleasant stay in a hotel that many of our guests have already appreciated.

Best regards, SkyPoint team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Contact accommodation for availability.
15.1 miles from SkyPoint Hotel
Free Wifi
Free parking
Люкс Зимний Сад
Contact accommodation for availability.
15.2 miles from SkyPoint Hotel
Free Wifi
Pool
Апартаменты Эссе
Contact accommodation for availability.
15.1 miles from SkyPoint Hotel
Free Wifi
Airport transportation
Contact accommodation for availability.
15.3 miles from SkyPoint Hotel
Free Wifi
Airport transportation
Exterior at the Four Seasons Hotel Moscow
Contact accommodation for availability.
15.3 miles from SkyPoint Hotel
Free Wifi
Pool
Mercure Arbat Moscow Hotel view
Contact accommodation for availability.
15.2 miles from SkyPoint Hotel
Free Wifi
Restaurant
Hotel Building
Contact accommodation for availability.
15.9 miles from SkyPoint Hotel
Free Wifi
Restaurant
The Metropol Hotel
Contact accommodation for availability.
15.2 miles from SkyPoint Hotel
Free Wifi
Pool
Contact accommodation for availability.
19.0 miles from SkyPoint Hotel
Restaurant
Airport transportation
Экстерьер отеля / Hotel Exterior
Contact accommodation for availability.
17.2 miles from SkyPoint Hotel
Free Wifi
Free parking
View more hotels in Moscow
Reviews (2,384)
Filter reviews
2,385 results
Traveller rating
1,253
707
241
94
90
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,253
707
241
94
90
Show reviews that mention
All reviews no window sky point lunch box breakfast was included clean hotel comfortable stay sheremetyevo passport
Selected filters
Filter
Updating list...
24 - 29 of 2,385 reviews
Reviewed 16 July 2019

Hotel appeared to be very nice and clean with good breakfast. I stayed with 8 month baby and hotel provided baby bad right away. Facility around is clean and green. It was a pleasure to walk with a baby. Free transfer to and from airport is every 10 minutes. As a general I plan to use this hotel several times especially for day time stay. Thank you!

Room tip: if you book only a day stay ( 6am-11pm) you have only online option
Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank alenamarkhanova
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2019 via mobile

The usual hotel at the airport. The rooms are poorly equipped, the problem is to buy water in this hotel. The lobby bar closes at 10 PM, and there is rude service. The restaurant water is very expensive.

Date of stay: July 2019
Trip type: Travelled with family
1  Thank DanCru10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2019

I arrived at the SkyPoing hotel around midnight with a reservation in hand. It took me about 50 minuted to go through the line at the reception desk and get my room! Irina, the receptionist, waited 40 minutes before she decided to call for another receptionist to help her. Waiting 50 min in line at a reception desk with a reservation in hand - never experienced anything like that anywhere before!

Date of stay: July 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank mstato284711
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2019

Good location for waiting flight in Sheremetevo airport. New hotel, room, is clean perfect breakfast and cheap launch. Some rooms are without window be noted when book rooms in this hotel. Good choice.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Belokon A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SkyPointHotel, Менеджер по связям с общественностью at SkyPoint Hotel, responded to this reviewResponded 5 July 2019


Dear Guest,

Thank you for choosing SkyPoint. We are very glad to know that you are satisfied with the level of service in our hotel. For us in the first place is the comfort of our guests. We look forward to seeing you again and hope that your next visit will leave you with the same positive emotions.

Best regards, SkyPoint team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2019

Great value for money! Good facilities, spacious room, easy transfer from/to the airport. Rooms are new, nice and neat. I had an early check out - they even packed a lunch box for me. All of that for 40€!

Room tip: Economy w/o window is great and spacious! But ventilation is a little noisy.
Date of stay: June 2019
Trip type: Travelled solo
Review collected in partnership with this hotel
1  Thank Anna A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SkyPointHotel, Менеджер по связям с общественностью at SkyPoint Hotel, responded to this reviewResponded 5 July 2019

Dear Anna,

Thank you for choosing the SkyPoint Hotel and taking the time to share your impressions.
We hope to see you again in our hotel!

Best regards, SkyPoint team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews