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“Petroff Palace Hotel”

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Petroff Palace Boutique Hotel
Ranked #40 of 326 Hotels in Moscow
Certificate of Excellence
Reviewed 21 July 2013

Beautiful historical hotel conveniently located. The staff are very friendly and accommodating. The price is very reasonable. We've enjoyed our stay very much! Highly recommended to everybody traveling to Moscow.

  • Stayed: July 2013, travelled as a couple
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2  Thank Luzel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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91 - 97 of 294 reviews

Reviewed 9 July 2013

There are so many reasons: The beds & rooms are lovely and comfortable; it's a peaceful and quiet retreat in a huge busy city; it's a great price; the food is very good in the restaurant which will serve you 24/7; the concierge can get you tickets for the Bolshoi when you couldn't buy them on line months earlier; it's an historical site; it's located just outside the 2nd ring road around the city so you get off the subway and walk through a lovely park to the hotel; the impressive subway system can get you quickly to any of the major sites in Moscow; it's closest to the airport to New York City. What's wrong: just that they do not currently have a liquor license for wine and spirits. However, if you bring your own bottle to the restaurant they will serve it to you with your dinner for no corkage charge. And if you care, the swimming pool is gorgeous but the water is too cold to enjoy swimming.

Room Tip: Try to get a room across the courtyard from the front reception (building 10) to really enjoy the am...
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  • Stayed: July 2013, travelled as a couple
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Thank TheReids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

After looking around Moscow for a nice hotel that didn't smack of being an international chain I settled on the beautiful and historically significant Petroff Palace hotel for my family's and a friend's family five night stay (4 adults + 4 teens). We were thrilled being named on their registry alongside Catherine the Great and Napoleon.

The upsides of the Petroff Palace are very strong to my mind. The local flavor and management, stunning exterior and interior decor, large rooms, small number of guest rooms, historic significance of the property, good location with close proximity to a Metro station and competitive pricing with other quality properties. The Petroff has an air of exclusivity without being outrageously priced.

The booking process was easy through the hotel's website...I was expecting some complications because I've read Russia works differently than does Western Europe or the US. No problems, though. I next needed the hotel to provide confirmation and certification of our reservations to complete the Russian Visa application process.

The concierge was very quick in getting the forms to me and clearly communicated with me in English. It was only a minor annoyance that it took more than a week to get the hotel to remedy a clerical error with the confirmations, thus delaying our visa applications.

A month or so prior to our arrival I sought the Concierge's help with dinner reservations (restaurants I'd selected) and to arrange transfer for eight people from Domodedovo to the hotel. I also asked for referrals to private tour guides. The concierge ultimately was little or no help any of the three requests. First, he assured me that all restaurants could be arranged upon arrival...this despite my selecting some exclusive and difficult-to-book restaurants. Second, he provided similar advice regarding a private tour guide...something I was uncomfortable leaving unbooked during peak touring season. Finally, upon arrival we were picked up (8 persons + luggage) in a single minivan. We literally were jammed into the seats with bags underfoot and in our laps...for one and a half hours!

Arriving at the Palace was anticlimactic as the entrance in on the side of the hotel through a small door and metal detector...certainly not the entrance used by Catherine or Napoleon. Checking in was fast and friendly - and the hotel operates a restaurant open all day where we sat down and had a light lunch. The same restaurant is used for brunch which I'd describe as small but fresh and adequate. That said - the palace property is in BEAUTIFUL condition.

One of the great things about smaller hotels is that there aren't as many guests - with few other people around the Petroff truly seemed like a Palatial B&B. Walking to the rooms we passed a small cafe not currently in use and the gym, which we never use on major trips.

We booked a suite for "mom and dad" and a standard room for the teens. Both rooms were absolutely beautiful and large enough for bags and comfortably moving around. There were several available electrical outlets, wi-fi worked everywhere and the bathroom was large and well equipped. The beds and linens seemed new and were very comfortable. Really, it was almost a shame to leave the room.

Leaving the room, incidentally is a quirky thing. Like many European hotels there exists a room-key slot near the door that activates power in the room...nothing unusual. Except in the Petroff, the door won't open for exiting until the key is removed...and then it only stays "open" for a few seconds. It could be security, but I wondered in the event of a fire or power failure what happens...because the windows were barred. Like I said, quirky.

The stay was very enjoyable, but with a lightly staffed hotel (again, like a palatial B&B) we didn't have too many interactions with them. They were all nice and responsive to anything we needed (towels, soaps etc.) but surely didn't try to overwhelm their guests with "world class" service.

During our stay we had Russian Tea Service at the Ritz and as is always the case, were spoiled by the number of helpful staff at our disposal even for a mere tea. Thinking comparatively, I don't regret for a second choosing the Petroff over the likes of the Ritz - National - Kempinski - Metropol or Arabat Hyatt. We all loved the Petroff Palace atmosphere and rooms, wanted for nothing and had easy access to Moscow's phenomenal Metro system. Other travelers should just be aware that it's not a 5-star nor even a 4-star when it comes to service and amenities. But what value can you put on staying in Catherine the Great's palace?

Room Tip: Can't miss - although the air conditioner in 506 was very noisy.
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  • Stayed: June 2013, travelled with family
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1  Thank BuonaNotteRoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2013 via mobile

We stayed in this beautiful Palace Hotel for one night before our River Cruise. We love about this hotel is spacious large room, very clean and very well maintained. The staff speak great English and super helpful. The garden is beautiful and like a garden in a small palace. It's close to down town by metro. Food in the restaurant is great, maybe a bit on the high side. Too bad not many stay here. The value of the hotel is great. I would stay here anytime than those outrages pricy hotel in downtown. We will miss the big room when we check in our river boat tour. If we return to Moscow , this will be my choice of hotel.

  • Stayed: June 2013
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Thank ycheng8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013

The hotel has a lot of potential to be a beautiful place to stay however as of this writing, I would not recommend it. It is in the process of changing management and many things need to be corrected. 1. Currently the guest entrance is on the side of the property ( very un-palace like) where you go through security screening and enter a makeshift bar/reception area. I was looking forward to arriving at a palace!
2. Their credit card terminal was down the whole time we were there and they insisted we pay cash. That made it difficult to get enough cash for other needs.as many restaurants in Moscow do not take credit cards. It was unpleasant and unexpected.
3. The breakfast was mediocre, the restaurant is "open 24 hours a day" but they do not serve alcohol and it was empty.
4. The mini-bar was empty.
5. The jacuzzi was cold.

  • Stayed: May 2013, travelled with friends
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2  Thank Lynn562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2013

Old palace now a very high standard hotel with massive health spa with most activities included in the price. Rooms huge, comfortable and quite luxurios. Had no bother finding it and 5 min walk frim Dinimo subway through the park. Staff were brilliantly helpful and were a real asset to a very good hotel.

2  Thank AlfNoax
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 27 March 2013 via mobile

Stayed here with my husband for 3 nights. Taxi driver couldn't find the entrance as he was convinced it was 'a museum and not a hotel'. We eventually found it on foot after dragging our suitcases a few hundred yards through 4 foot of snow! Arrived to cheery reception staff who spoke excellent English. Gave us our room key, went to our room, opened the door to find another guest laying on the bed! Not the best start....though the reception were very apologetic for the mix up and quickly us a new room which was stunning, opulent, spacious, incredibly clean and relaxing. The breakfast was varied, well cooked and presented, plentiful and tasty. But the restaurant just like the whole building severely lacked 'soul'. I found the long walk through strange tunnels to the restaurant from the guest rooms rather eerie and weird and not in keeping with the rest of the hotel. The spa facilities were excellent, modern, clean and rejuvenating. The pool, jacuzzi, steam and sauna were all great. The room was cleaned well each day. Just a 3 minute walk to the metro station. Easy to reach the centre within 15 minutes. A great location. I wish I could put my finger on precisely what we didn't like about this hotel, it just didnt 'feel' right. As a previous reviewer stated, this could've been because of the size of the place and that made it lack that intimate feeling. Don't be put off if you've already booked this hotel, it is an altogether lovely hotel and a great central location in wonderful Moscow.

  • Stayed: March 2013
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1  Thank nostieandtinsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Petroff Palace Boutique Hotel

Address: Leningradskiy Ave., 40, Moscow 125167, Russia
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #40 of 326 Hotels in Moscow
Price Range: £67 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Petroff Palace Boutique Hotel 5*
Number of rooms: 43
Official Description (provided by the hotel):
The Petroff Palace is a gem of Russian architecture, located in the modern downtown of Moscow. Built in the 18th century, the Palace has changed its function several times during its long history. It was once used as military headquarters, a museum, and an educational institution. Today, after a global reconstruction, the Palace has restored its original function and welcomes both business and leisure travelers as a new Hotel & Business Center in the heart of Moscow. The Petroff Palace is run by the Moscow Metropol Hotel's management, which is, undoubtedly, a trademark indicating top quality. The same level of service and hospitality is now available to you in the Petroff Palace. The Petroff Palace's business facilities allow you to use it as a meeting venue for a wide range of various events, such as press conferences, round table meetings, exhibitions, and congresses. Behind the historic walls, you will find all the cutting-edge technical facilities: fully equipped conference halls, press rooms, and high-speed Wi-Fi. The Petroff Palace is a perfect place to celebrate your wedding or another significant event. The Palace's comfortable rooms are perfectly suited to anyone seeking a quiet, relaxing break. The Hotel's own Restaurant and SPA-center complement the ultimate concept of an ideal Hotel & Business Center. If you are looking to relax and rejuvenate after busy days of hard work, you will find everything you may wish for inside the Palace. Enjoy the pool, the infrared steam room, and the hamam. Refresh yourself with healthy cocktails from the Vitamin Bar or visit the Fitness Room at the Petroff Palace's SPA center. ... more   less 
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