The service at every level of this Palace is world class and exceptional. The staff at this hotel not only helped accommodate each need, but they found innovative ways to save money they could have easily remained silent about. From the front desk to the kitchen to the Asst GM they have 1 overarching goal - customer service. I was blown away with what they did. Having to get to the air port early they prepared a breakfast box at 04:15. They modified my reservation even though it was my issue. They were quick with directions and advice. Just stunning.
Now, be advised that the rooms are nice, BUT you are not staying in the Palace. You reside in the outer buildings. That is alright. The grounds are nice. The subway is the ONLY way to travel in Moscow. The price is 1/2 what you pay in City Center. A great deal.
- Official Description (provided by the hotel):
- The Petroff Palace is a gem of Russian architecture, located in the modern downtown of Moscow. Built in the 18th century, the Palace has changed its function several times during its long history. It was once used as military headquarters, a museum, and an educational institution. Today, after a global reconstruction, the Palace has restored its original function and welcomes both business and leisure travelers as a new Hotel & Business Center in the heart of Moscow. The Petroff Palace is run by the Moscow Metropol Hotel's management, which is, undoubtedly, a trademark indicating top quality. The same level of service and hospitality is now available to you in the Petroff Palace. The Petroff Palace's business facilities allow you to use it as a meeting venue for a wide range of various events, such as press conferences, round table meetings, exhibitions, and congresses. Behind the historic walls, you will find all the cutting-edge technical facilities: fully equipped conference halls, press rooms, and high-speed Wi-Fi. The Petroff Palace is a perfect place to celebrate your wedding or another significant event. The Palace's comfortable rooms are perfectly suited to anyone seeking a quiet, relaxing break. The Hotel's own Restaurant and SPA-center complement the ultimate concept of an ideal Hotel & Business Center. If you are looking to relax and rejuvenate after busy days of hard work, you will find everything you may wish for inside the Palace. Enjoy the pool, the infrared steam room, and the hamam. Refresh yourself with healthy cocktails from the Vitamin Bar or visit the Fitness Room at the Petroff Palace's SPA center. ... more less
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