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“A great hotel ” 4 of 5 bubbles
Review of Novotel Moscow City

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Novotel Moscow City
Ranked #26 of 308 Hotels in Moscow
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A great hotel ”
4 of 5 bubbles Reviewed 20 August 2014 via mobile

The concierge welcomes you and the check in is very fast, if requested, they will show you to the room, all of the rooms are brand new and we'll furnished. The construction works around the hotel are amongst the main offsets. Overall I would highly recommend.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank 0VERSIER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia F, Quality Manager at Novotel Moscow City, responded to this review, 25 August 2014
Dear Guest,
I would like to thank you for the great review and for recommending our hotel. We greatly appreciate it. We will be glad to welcome you back soon!
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,118 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Brussels, Belgium
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 August 2014 via mobile

Was staying in this hotel this July. And that was a very good stay.
It is a new hotel with clean nice and modern rooms. Very friendly staff, good restaurant - but slightly more expensive.
Location is very good - especially if you have to go to city center - there is almost no traffic jams. Next to the hotel there is an Afimol whooping center which actually has some good restaurants on the top floor if you get bored by a hotel one or don't want to pay extra 10-15%.

The only disappointing thing was the parking which is present but still under construction and entrance and exit are the same thing, and this "entrance" was often blocked by some people visiting other companies at Moscow-City. In addition it is quite tricky to get inside because the whole territory is a closed area.Also I was asked by security 1 or 2 times to move out my car before 9am because they are using those slots for VTB bank..

For the rest it is a very good hotel for acceptable value (however I have an impression that price will be increased after finishing all constructions)

Stayed July 2014, travelled on business
Helpful?
Thank Ivan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia F, Quality Manager at Novotel Moscow City, responded to this review, 15 August 2014
Dear Guest,
Thank you for writing about your stay with us. We truly appreciate your feedback. We are happy to hear that you enjoyed your stay and appreciated the location of the hotel. We do regret that the construction nearby caused you a disappointment. We are counting for the works to be done shortly and hope you will stay with us again soon.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 1 August 2014

We held an event for 100 people here earlier this year. The hotel was nearby to a lot of construction, but that might be on it's way to being finished. The beds were pretty uncomfortable, but I suppose you'd expect that at a Novotel. The mattress was simply very thin, and pillows not great.

For the event, the meeting space was new and modern looking but in their large meeting room, there are two HUGE pillars that go right down the middle. So, if you are sitting on the left side of the room you cannot see who is on the right, and if you are sitting on the right side of the room, you can't see what's going on on the left side of the stage. If you put the speaker in the middle, he is starting at a big pillar the whole time and each side of the hall see's half of him. Not ideal at all. Our solution was to do a live video feed of the speakers towards the back of the room, so that those sat towards the back can look up at the live video to see the speaker.

The service was really good and the staff were helpful for the most part. However, we weren't allowed to set up until quite late, and then told that there is no meeting staff to help us, only the front desk guys. The guy who was at the front desk must have been very tired, because he was really cranky when we would ask him for assistance with the venue.

Other than that, the event went well. The food was good and during the day, the meeting staff were helpful. It is a cheaper option for holding your event, so good value for money. Gets the job done.

Room Tip: Be aware of the pillars in the ballroom if you are holding an event here.
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank c0nferenceguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia F, Quality Manager at Novotel Moscow City, responded to this review, 14 August 2014
Dear Guest,
Thank you for taking your time to write about your experience at our hotel. It seems that in certain areas provided service did not meet your expectations, and we truly regret it. Please accept our sincerest apologies. Please rest assured that all the appropriate measures will be taken to prevent future occurrence, as we are continuously working to ensure a superior service experience for every customer. That is why your feedback is so valuable for us.
We hope you will give us a chance to better serve you in the future and win your trust back. We hope to see you again soon.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

I would like to take this opportunity to thank the team at the Novotel Moscow City for a
most enjoyable stay.

From General Manager to the Cleaning Staff, the level of service
and professionalism was truly outstanding.

I was particularly impressed with the waiting staff whose level of service and professionalism
complimented the cuisine offered by the very skilled Executive Chef
Ivan and his team. The quality of produce offered by their kitchen,
combined with the cooking skills of the chefs ensured that every meal
was presented with a high level of appeal.

I cannot praise the venue high enough and was extremely impressed with
my room and the view it offered. In my wildest dreams I could not have
asked for a better place to recharge, with an exceptional view and
creature comforts offered in the rooms. The cleaning staff were also
impressive, with my room cleaned efficiently and promptly daily. I was
also impressed that no sooner did a glass break or spill occur, one of
the cleaners appeared from nowhere to clean the mess immediately.

Check in and out procedures were efficient and extremely easy and the
Front of House Staff presented themselves with utmost professionalism
and courtesy.

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia F, Quality Manager at Novotel Moscow City, responded to this review, 14 August 2014
Dear Guest,
Thank you for this great review of our hotel and all your positive comments! It was a pleasure to welcome you at our hotel we are glad that you enjoyed your stay.
We hope to see you again very soon.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sofia, Bulgaria
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

I have stayed in Novotel Moscow city hotel for one night due to business meeting in City.
Positive:
1. modern new hotel with good service
2. accessible with metro
3. close proximity to Moscow centre ( 30 min with Metro)
4. 3 min walking to big shopping mall
5. Very quiet during the night

Negative
Expensive price of food and drink in hotel and no restaurants near by ( but in Mall)

Room Tip: Rooms on the inside of hotel are extremely quiet, but they are looking on covered part of hotel. The...
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marko B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia F, Quality Manager at Novotel Moscow City, responded to this review, 13 August 2014
Dear Guest,
Thank you for writing about your experience at our hotel and for all the positive points you have listed. We regret that you could not find any restaurants in the area, since there are quite a few in the nearby business towers. Next time our colleagues at the reception will be happy to give you the information and directions. Also, an interactive informational guide has been recently installed in the hotel’s lobby that will allow our guests to discover the area around the hotel (maps, directions, recommendations). We hope to welcome you back soon!
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dortmund
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 26 July 2014

It´s a typical Novotel, clean, modern, nothing fancy - but just fine for a business trip. Rooms have a decent size, clean, but a bit worn down. Still good and nothing to complain about. Breakfast has a good choice buffet. It´s really close to one of the shopping malls (right around the corner), if you want to do some quick shopping (mostly american and classic european brands).
Be ware - the are several huge construction sites right across from it where new buildings are under development. If you are a light sleeper, try to get a room not in the center.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nme14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia F, Quality Manager at Novotel Moscow City, responded to this review, 13 August 2014
Dear Guest,
I would like to thank you for your feedback and for all the positive comments about our facilities and services. It seems that you did enjoy your stay and liked our hotel, but the construction site nearby did not leave great impression on you, and we truly regret it. We always try to accommodate our guests in the most convenient for them way, even though other than esthetic factor, our guests do not seem to be bothered by the noise from the construction works.
Thank you again for your comments and we hope to welcome you back soon.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

Pros. This is a modern, newly built hotel in Moscow
conveniently located near subway stations
(Mezhdunarodnaya (light blue line) or Delovoi Center).
It is clean and cozy. Staff at reception speaks perfect English.
The cheapest rooms are the ones with a single queen-size bed;
the bed is large enough for two people; the mattress is not shaky,
so two people can sleep comfortably.
They have electrical kettle and iron in the rooms, provide complementary
coffee, tea and bottled water. Flat screen TV with a bunch of
Russian and international channels. Free wi-fi in the room and
in the lobby worked perfectly well.
Within 2-3 min walk of the hotel there is a huge modern shopping mall
with a variety of stores, including food stores, coffee shops, banks and entrances to a subway.
Sberbank (one of the Russian banks) is located at the entrance to the mall (2-3 min walking distance from the hotel) - one can exchange currency there.

Cons. There is still a construction going on near the hotel (07/2014) -
other high rise building are being erected, but it didn't bother me at all.
Noise was minimal. There are no ice-machines in the hallways;
you have to ask the room service and they will deliver it to your room,
but will ask to pay a delivery fee of 200 rubles (~ 5-6 USD).
There are no glass or porcelain cups or any utensils in the room,
so you will have to ask for those if needed.

Overall I'd rate this hotel (almost) 4 star according to the US standards.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vitaly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia F, Quality Manager at Novotel Moscow City, responded to this review, 8 August 2014
Dear Guest,
Thank you for taking the time to post your review. We are delighted to hear that you enjoyed your stay and appreciated our amenities, as well as the location. We hope to see you again soon.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Moscow City

Property: Novotel Moscow City
Address: Presnenskaya Nab., 2, Moscow 123317, Russia
Phone Number:
Region: Russia > Central Russia > Moscow > Presnensky
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 308 Hotels in Moscow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Moscow City 4*
Number of rooms: 360
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