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happyh0lidays57
Shepperton, United Kingdom

Short break

5.0 of 5 bubblesReviewed 24 Feb 2019
Great position, close to Metro. Very clean, room a bit noisy as the tram runs on the road outside. Good facilities, breakfast good. Reception staff very helpful, spent time showing us things on the map. Restaurant a little on the expensive side but had a good choice.
Date of stay: February 2019
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elena_Gorodinskaya, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this review
Responded 28 Feb 2019
Dear Valued Guests!
I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Moscow Baumanskaya hotel.
Many thanks also for the words reserved for the team, it is wonderful to hear that you were delighted with our warm and friendly welcome.
It is a pleasure to read, that you enjoyed our fantastic rooms and amazing location.
We look forward to welcoming you back in the near future.
Kind regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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24 - 29 of 851 reviews
Reviewed 18 February 2019

I was recently in this Hotel for a few nights for business trip.
A very nice hotel, modern, and very clean.
Nice and friendly staff with good language knowledge.
Metro just around the corner. Tram right in front of the hotel.
Also the bar in the hotel is nice except for the kind of sleepy waiters.
I didn´t have breakfast.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Roam39062068022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elena_Gorodinskaya, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 23 February 2019

Dear Valued Guest!
Thank you for posting a lovely review of your stay at Mercure Moscow Baumanskaya hotel.
We are delighted by the accolade that staff was nice and friendly with good language knowledge. Thank you very much!
We deeply appreciate your comments, as they help us to see, what we can do better. Your feedback regarding service at Butchery restaurant – our partner will be shared with the restaurant manager.
We look forward to welcoming you for many more visits to come.
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2019 via mobile

We stayed there for our first two nights in Moscow and we found the hotel very convenient, located I a central area with easy access to the metro and with places to eat closeby. The room itself was super nice , stylish but extremely hot!!! We felt suffocated when dressed.. you seriously need to do something with the room temperature which even switched off , remains too hot!!! The breakfast area is beautiful but unfortunately breakfast itself is very diasapointing and so is the staff there!!! I have never seen a breakfast area with no plates in any other hotel.. and the staff had not realized it nor had the tables cleaned despite the few customers at the time.. Reception desk on the other hand, was very good and willing to help.. special thanks to Maria!

Date of stay: December 2018
Trip type: Travelled as a couple
2  Thank Dimitris T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elena_Gorodinskaya, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 21 January 2019

Dear Dimitris!

Thank you very much for choosing Mercure Moscow Baumanskaya hotel.
We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us.
I am thrilled to hear that you were satisfied with our convenient location and smiling staff.
We are very sorry service in the restaurant didn’t meet your expectation. We highly appreciate your comments. They have been handed over to the management of our partner restaurant Butchery for further discussing and implementing.
We are always extremely happy to welcome you at Mercure Moscow Baumanskaya!
Warmest regards,

Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2019

Nice, small, modern hotel with professional staff, excellent cleaners and a laid back vibe. The neighbourhood is just a half hour walk to the centre of Moscow yet feels like a quite small town. Lots of great restaurants and bars within a 5 minute walk.

Date of stay: December 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank EdG1079
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elena_Gorodinskaya, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 21 January 2019

Dear Valued Guest!
I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Moscow Baumanskaya hotel.
Many thanks also for the words reserved for the team, it is wonderful to hear that you were delighted with our warm and friendly welcome.
It is a pleasure to read, that you enjoyed our fantastic vibe and amazing location.
We look forward to welcoming you back in the near future.
Kind regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2018

Hotel benefits from perfect location. 5min by walk to metro station Baumanskaya, 3 stops to red square. For lazy ones tram and bus stop at the from door. Only one tram stop to metro station.
Rooms spacious, well looked after. Had backyard view which was really quiet.
Supermarket round a corner, Billa and small shopping mall at metro station.
We had BB stay, breakfast was tasty and quite enough to choose from. Breakfast served in grillbar attached to hotel.
Would definately recommend.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank abcdefghijklmnoprsty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elena G, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 17 December 2018

Dear Valued Guest,
Thank you very much for your exciting feedback regarding your recent stay at Mercure Moscow Baumanskaya hotel!
It was a great pleasure to read that you enjoyed your stay and found our location to be convenient.
It is our goal to make your stay enjoyable and your positive words are the great motivation for us to be even better!
Thank you for recommending our hotel on Tripadvisor.com!
We will be happy to welcome you back at Mercure Moscow Baumanskaya hotel in the future!
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2018

amazing hotel,perfect location,restaurant very good quality food,tour of kremlin was comprehensive.
hotel ideally situated for metro which was a delight,rooms clean and luxurious though a tad hot for my liking

Date of stay: November 2018
2  Thank Sue M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elena G, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 22 November 2018

Dear Sue!
I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Moscow Baumanskaya hotel.
It is a pleasure to read, that you enjoyed our fantastic rooms and amazing location.
We look forward to welcoming you back in the near future.
Kind regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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