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“Pretty good”

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Swissotel Krasnye Holmy Moscow
Ranked #11 of 327 Hotels in Moscow
Certificate of Excellence
Reviewed 2 March 2014

We stayed at the Swissotel during the re-fit of the restaurant and upper executive floors in July 2013. Staff were extremely efficient and the hotel's breakfast floor was a great place for an informal business meeting. Rooms were pretty good for Moscow and the ground floor bar pretty busy. To us, it felt a bit like a boutique hotel that had slightly been overtaken by newer entrants. As a tourist, you can't really walk anywhere interesting from the hotel, but the Metro's close and journeys to most of the sites fairly easy. Overvall, quite a good value option for seeing Moscow, but not a 5 out of 5..

Room Tip: If you stay use the Metro for getting around, close and really easy to use (once you master the alph...
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  • Stayed: July 2013, travelled with family
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Thank Spinoccio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this reviewResponded 7 July 2014

Dear Spinoccio,
Thank you very much for your positive review.
We will be happy to welcome you back in the near future!
Kind regards,
Vasiliy Grishtakov

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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267 - 273 of 1,186 reviews

Reviewed 28 February 2014

I stayed in several comparable hotels in Moscow over the last year. (E.g. Intercontinental) in total more than 100 nights. The swissotel always got my attraction but was often to expensive. (I have a company budget and not allowed to spend more per night.) So I stayed there 3-4 times in the last 3 months.
Result:
Really great staff. Great service. Great Rooms. Outstanding bar with spectacular view about Moscow and outstanding bar mixers.
I was satisfied by 98%. (I am German 98% means it was nearby perfect. And perfect is not reachable for a German. :) )
Drawbacks:
Compared to the rest a lousy/slow internet connection. (I will not by for 20 bucks 24hrs. faster connection. I expect to have free fast internet in the room rate like warm water.)
Location is not in the center. But with Metro easy reachable.

Overall I will be happy to visit the hotel again on my next trip to Moscow.
All Thumbs up.

  • Stayed: February 2014, travelled on business
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1  Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this reviewResponded 7 July 2014

Dear Frank M,
We appreciate your positive feedback and your comments very much.
Hope to see you soon in the near future!
Kind regards,
Vasiliy Grishtakov

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2014

This hotel was faultless from arrival to departure. The CitySpacebar is an epic experience (although quite expensive). Even though the hotel is not very close to the city center - it did not bother us at all as transport can be used very effectively in Moscow. I am looking forward to my next stay in this hotel.

  • Stayed: January 2014, travelled on business
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Thank Chalas78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this reviewResponded 7 July 2014

Dear Chalas78,
We are proud to receive such a positive feedback.
It will be our pleasure to welcome you back in the nearest time!
Kind regards,
Vasiliy Grishtakov

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

Attentive, friendly staff. Great service. If anything is not exactly as you want it, let them know, they are very quick and good at sorting things out. Restaurant on the second floor was good. Service was friendly and quick.

  • Stayed: January 2014, travelled on business
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Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this reviewResponded 8 July 2014

Dear Rob H,
Thank you very much for the positive review.
It is a pleasure to hear that you liked our hotel so much.
We will be happy to welcome you back in the near future!
Kind regards,
Vasiliy Grishtakov

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014

Excellent hotel, from the porter at the entrance, the reception staff and the concierge provide professional and courteous service, the lobby is spacious and well lit, rooms are comfortable and bathrooms are well furnished, excellent views of Moscow from the room,, their restaurant Acapella has great food their Russian dishes are excellent and their room service of excellent quality. Free wi-fi. Their gym and swimming pool as well as jacuzzi is excellent, with glass ceiling, you can swim or relax in the jacuzzi while is snowing outside, quite an experience. ATM and currency exchange on premises. Great hotel, I recommend it and would go back anytime.

  • Stayed: January 2014, travelled with friends
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Thank eolmosc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this reviewResponded 8 July 2014

Dear eolmosc,
Thank you very much for the detailed positive feedback.
Hope to see you soon in the near future!
Kind regards,
Vasiliy Grishtakov

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2014

I stayed in Swissotel Moscow on multiple occasions from September 2013 to January 2014, and every time the experience was absolutely amazing, especially compared to other hotels in Moscow.

- Great service, very attentive staff.
- Location wise it is a bit far from the main sights (appr. 4 km away), but is conveniently located near Aeroexpress, so easily reachable form the airport; and is just a short ride away from the city centre.
- Excellent food. Buffet breakfast is great both in terms of the variety as well as quality of food, with very good selection of cheeses, fruits, sweets. Also the Acapella restaurant offers some great choices, with new additions to the menu every few months, and a very interesting twist on traditional Russian dishes.
- Rooms are beautiful with huge modern bathrooms. If you have a chance, choose rooms on top floors, the view over Moscow is just stunning.
- Gym is not too big, but quite good, and newly refurbished. Great swimming pool, sauna and jacuzzi.
- Don't miss out on City Space bar on the top floor - one of the best views over Moscow, and excellent cocktails (try some signature ones like Midnight rain). Decent food (good selection of salads and high quality sushi). Quite pricy but worth it.

Overall amazing hotel; bit expensive as everything in Moscow but worth the money.

  • Stayed: January 2014, travelled on business
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2  Thank OlenaPetrosyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this reviewResponded 8 July 2014

Dear Olena,
Thank you very much for the positive feedback and detailed comments.
We are really happy that you enjoyed staying at our Hotel.
It will be our pleasure to welcome you back in the near future!
Kind regards,
Vasiliy Grishtakov

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

I stayed here for business, the room was a lot larger than i was expecting and had stunning views on Moscow. The bathroom was huge and had a cheeky glass window from the shower into the bedroom which made me smile shame I was there alone! All the toiletries were also great high quality.

For the price of the hotel I think I got a real bargain.

The sky bar is also a must if you stay in the hotel, the sushi being fantastic.

The only down point was the porter didn't help me with my heavy luggage, but they apologised.

Room Tip: The higher floor have fantastic views of the city however they do cost a little more.
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  • Stayed: November 2013, travelled on business
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2  Thank Jenna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Quality Management at Swissotel Krasnye Holmy Moscow, responded to this reviewResponded 19 June 2017

Dear Jenna R,
We appreciate your valued positive feedback.
Hope to see you soon!
Kind regards,
Vasiliy Grishtakov

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Krasnye Holmy Moscow

Address: Kosmodamianskaya Emb., 52/6, Moscow 115054, Russia
Phone Number:
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Moscow
#6 Spa Hotel in Moscow
#7 Family Hotel in Moscow
#9 Romantic Hotel in Moscow
#11 Luxury Hotel in Moscow
Price Range: £122 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Krasnye Holmy Moscow 5*
Number of rooms: 234
Official Description (provided by the hotel):
2017 TripAdvisor Travelers' Choice(R) Winner - Top 25 Luxury Hotels in Russia and Top 25 Luxury Hotels in Russia with the Best Service. Towering over the city, the five-star hotel Swissotel Krasnye Holmy is one of the tallest buildings in Moscow. 234 spacious guest rooms, including 28 suites, harmoniously combine modern design, breathtaking panoramic views and home comfort, complimented with traditional Swiss hospitality. Due to its location on the Garden Ring the hotel is a great starting point for exploring the city. It is also the closest five star hotel to the international airport Domodedovo, connected to Paveletskaya Station by regular Aeroexpress. The famous panoramic City Space Bar & Restaurant on the top of the hotel is included in the top 10 bars of the world and is known for creative cocktails and stunning sunsets over the city. Business and leisure travellers will find comfort in the exclusive hotel facilities, combined with the quality, efficiency and reliability that is synonymous with Swiss hospitality. ... more   less 
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Also Known As:
Swissotel Krasnye Holmy Hotel Moscow

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