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“City Break to Moscow” 5 of 5 bubbles
Review of Swissotel Krasnye Holmy Moscow

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Swissotel Krasnye Holmy Moscow
Ranked #7 of 308 Hotels in Moscow
Certificate of Excellence
Leicester, United Kingdom
Level Contributor
169 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“City Break to Moscow”
5 of 5 bubbles Reviewed 27 July 2014

I spent four nights in Moscow and picked this hotel for it's location, repuatation and value for money.
The staff were fantastic and always called me by name.
The room was large, clean and spacious and had great views over Moscow.
I didn't have breakfast so I am unable to comment on that but had dinner in the Space Bar where you get a 360 degree view of the city.
My only negative comment is the cost of basic commodities such as coffee and orange juice. A large cappuccino is £10.25 and an orange juice £11. Apparently this is the norm for 5 star hotels in Moscow. There are a couple of Starbucks near the hotel, if you want a coffee.

Room Tip: End of corridor or a high floor, but even rooms near to the lifts are extremely quiet.
See more room tips
  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank andyh67186334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this review, 4 August 2014
Dear andyh67186334,
We are vey happy to receive your kind feedback.
Hope to see you soon in the near future!
Kind regards,
Vasiliy Grishtakov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,102 reviews from our community

Traveller rating
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    9
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Bad Homburg, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

Very nice hotel, rooms very clean and comfortable. The personnel very friendly and helpful. ..The best... the cocktail bar ... you can relax drinking a cocktail, or eating dinner with the best view of Moscow..

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
2 Thank Susanna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this review, 4 August 2014
Dear Susanna P,
Thank you very much for the positive feedback.
We are really happy that you enjoyed staying at our Hotel.
Wishing you many happy returns!
Kind regards,
Vasiliy Grishtakov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 22 July 2014

Nice hotel but the staff need to shipped of to a one star hotel or receive a lot of training. They're rude, unhelpful and generally just not good at their job. The hotel itself is nice and the rooms are what you'd expect of a 5 star hotel but it's all overshadowed by the negative treatment from staff.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
2 Thank Holiday530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this review, 25 July 2014
Dear Holiday530,
We appreciate your feedback following your recent stay at Swissotel Krasnye Holmy Moscow.
I regret to learn that you have faced some challenges during your stay, and I would like to kindly ask you to send me the additional comments via vasiliy.grishtakov@swissotel.com
We are proud to be young and dynamic team. The human factor is happening in our business as well as in any other and we try to do or best to avoid the same mistake twice.
Providing our guests a high quality service is our daily main goal and your opinion in this matter is very important to us since it helps us to improve and to make the stay of our guests more comfortable.
I remain at your disposal and would be really pleased to meet you and personally take care of your stay during your next visit in the hotel.
Kind regards,
Vasiliy Grishtakov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 21 July 2014

Located along the river in Moscow this hotel offers great service and amenities in the rooms and at their restaurants (especially at the panoramic bar upstairs and the 2nd floor restaurant at breakfast time). I traveled here for business for a week and was not let down with any aspect of the hotel. On my next trip to Moscow I'll stay here again.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gdfarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this review, 4 August 2014
Dear Gdfarmer,
we appreciate your kind compliments following your stay at Swissotel Krasnye Holmy Moscow.
It will be our great pleasure to welcome you back!
Best regards,
Vasiliy Grishtakov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wurzburg, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

I am visiting Moscow very often and a know a lot of hotels in Moscow.
Swissotel is the best one, the staff is very professional and friendly, may be only Ritz Carlton can provide the same level of service.
Location is very good, you can reach all important directions without big traffic problems.
And of course the space bar is amazing :)

Room Tip: Rooms with the view to the garden ring are the best
See more room tips
  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Schulgowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this review, 9 July 2014
Dear Schulgowski,
We are proud to receive your kind feedback and announcing us as the best hotel in Moscow.
We will be happy to welcome you back again so that you could enjoy the services and the wonderful views of Moscow from our City Space bar and our comfortable rooms!
Kind regards,
Vasiliy Grishtakov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014

At first I thought I would be sort of "out of reach" so far away from the red square.
I must say it was a good decision to stay at the place where my conference took place.
The hotel is in every belong first class and the food and service worth a 5 stars...
The bar at the top level is also one of the best places in moscow and should not be missed.
I will return to Swisshotel Krasnye Holmy.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tino f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this review, 7 July 2014
Dear tino f,
Thank you very much for your kind review.
We will be happy to welcome you back at Swissotel Krasnye Holmy Moscow!
Warm regards,
Vasiliy Grishtakov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Almaty
1 review
3 of 5 bubbles Reviewed 2 July 2014

I was waiting my meal (well done stake with vegatables) for 40 minutes and 30 minutes to be billed in Accapella restaurant in Swissotel Krasye Holmy, Moscow. And funny thing is that stake was tiny, do not know why it takes 40 minutes to prepare, it's not restaurant where even 20 guests are serving at the same time.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Miras M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Moscow_RF, Director of Guest Services at Swissotel Krasnye Holmy Moscow, responded to this review, 7 July 2014
Dear reggief340,
We appreciate your feedback following your recent stay.
Please accept our sincere apologies for the inconveniences in Acapella restaurant.
We have already provided the necessary adjustments with our staff to prevent such situations in future.
I remain at your disposal in case if you will have any further remarks and I would be really pleased to meet with you and personally take care of your stay during your next visit in the hotel. Please contact me via: vasiliy.grishtakov@swissotel.com
Kind regards,
Vasiliy Grishtakov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Krasnye Holmy Moscow

Property: Swissotel Krasnye Holmy Moscow
Address: Kosmodamianskaya Emb., 52/6, Moscow 115054, Russia
Phone Number:
Region: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Moscow
#3 Business Hotel in Moscow
#7 Family Hotel in Moscow
#7 Luxury Hotel in Moscow
#9 Romantic Hotel in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Swissotel Krasnye Holmy Moscow 5*
Number of rooms: 234
Official Description (provided by the hotel):
2016 TripAdvisor Travelers' Choice(R) Winner - Top 25 Hotels in Russia and Top 25 Luxury Hotels in Russia. Towering over the city, the five-star hotel Swissotel Krasnye Holmy is one of the tallest buildings in Moscow. 234 spacious guest rooms, including 28 suites, harmoniously combine modern design, breathtaking panoramic views and home comfort, complimented with traditional Swiss hospitality. Due to its location on the Garden Ring the hotel is a great starting point for exploring the city. It is also the closest five star hotel to the international airport Domodedovo, connected to Paveletskaya Station by regular Aeroexpress. The famous panoramic City Space Bar & Restaurant on the top of the hotel is included in the top 10 bars of the world and is known for creative cocktails and stunning sunsets over the city. Business and leisure travellers will find comfort in the exclusive hotel facilities, combined with the quality, efficiency and reliability that is synonymous with Swiss hospitality. ... more   less 
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Also Known As:
Swissotel Krasnye Holmy Hotel Moscow

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