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“Fantastic location, great room and good staff”

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The Ritz-Carlton, Moscow
Ranked #10 of 313 Hotels in Moscow
Certificate of Excellence
Bath, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Fantastic location, great room and good staff”
Reviewed 22 July 2012

The bedroom was excellent,well equipped, very clean and wifi free and worked well. The staff were all very good in every area of the hotel. Pool and spa was also great (although I didn't try any treatments).
The big downside is the breakfast - the room is very drab, gloomy and noisy. It was not a pleasant experience and nor did I think the dining room was particularly clean. The tables are wooden and were generally a bit 'sticky'. We managed to have breakfast in the Club lounge one day as the dining room was full and this was superb - I would only visit the hotel again if I had access to that area for breakfast.
The O2 lounge on the top floor is fantastic and the views across to the Kremlin absolutely outstanding - but be prepared to dig VERY deep in your pockets, with champagne at £40 a glass and cocktails at about £20.

  • Stayed July 2012, travelled as a couple
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Helpful?
Thank goodadvice12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Houston, Texas
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 21 July 2012

Hands down, one of the nicest hotels I've stayed at in the world. Incredible location, fabulous room, and the famoud Ritz pampering.

Room Tip: Rooms on the inner courtyard are quiter, those along the fornt have a great view, but the street bel...
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  • Stayed June 2012, travelled on business
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2 Thank JustMarriedInCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 21 July 2012

Fabulous hotel ,bedrooms sumptuous and all needs catered for ..but ..don't accept a room at the front.the nose at night is horrendous.like trying to sleep on a racetrack.earplugs and a pillow over my head didnt stop the noise.
The breakfast room on the ground floor was dark and gloomy.Food selection good but definitely not 5 star service.they just can't cope with a larger group of people.
The Spa ..service and treatments superb.
Hotel location is great for sightseeing as its so close to Red Square ,shopping and Kremlin etc
Moscow blew me away.Beautiful city .Make sure you take a river cruise at night.
The food didn't do it for me even in the really expensive restaurants we visited.

Room Tip: Don't take a room at the front of the hotel ..too noisy at night
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  • Stayed July 2012, travelled with friends
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    • Cleanliness
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Helpful?
Thank MacFalkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2012

it was a wonderful experience to be in Moscow but the best part was being pampered by the amazing Ritz Carlton staff during my vocation. They make you feel very special with their full attention. it also has unbeatable location just right on Tverskaya very close to Kremlin and Red Square. I wanted to say thank you all...

  • Stayed July 2012, travelled on business
    • Value
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Helpful?
1 Thank Emre D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2012

I spent this weekend in Moscow and stayed at Ritz Carlton, which was excellent (as always). Hotel's service was up to the mark, so I'm really satisfied with my choice. I strongly recommend you to visit their O2 lounge bar and Caviarterra restaurant to enjoy great atmosphere, relax and take pleasure of wonderful service.

Stayed July 2012, travelled solo
Helpful?
3 Thank Pavel I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dallas
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 14 July 2012

I recently spent two nights at the Ritz Carlton Moscow and can say that the property is a beautiful hotel with upscale rooms, bedding, amenities and bath as I would expect a Ritz Carlton to be.

However, the I highly doubt the training of the staff is the same as some of their other properties! I say this because when we sat down for breakfast (and waited very long for coffee service even though it is a buffet), we finally got someone to bring coffee! Our little waitress nervously poured coffee and spilled all over the saucer. She took the we saucer, put it in the dirty tray plastic container that sat next to us, and then took another saucer FROM THE DIRTY DISH PLASTIC CONTAINER and put it under his cup. I have never laughed so hard as I was in shock that she did this!

You might want to train the omelette maker to smile when the customers ask for an omelet as well.

The bar on the roof is THE BEST and enjoyed the views, food and people watching. Sad to say, that my biggest memory of this hotel is the dirty saucer.

  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
2 Thank docjennings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South East England
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 July 2012

There's not much to complain about in this fabulous hotel. The staff are great, the location is amazing and the accommodation is wonderful. OK, so it should be at the price, but you won't be disappointed.
Don't miss the 02 Miami bar on the roof either. The view over the Kremlim is amazing at night. Take tea in the lobby for some entertaining people watching. All good. When in Moscow, I'll be back. Highly recommended.

Stayed July 2012, travelled on business
Helpful?
2 Thank Out_to_lunch_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Moscow

Property: The Ritz-Carlton, Moscow
Address: Tverskaya St., 3, Moscow 125009, Russia (Formerly The Ritz-Carlton Moscow)
Phone Number:
Region: Russia > Central Russia > Moscow > Tverskaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Moscow
#6 Spa Hotel in Moscow
#10 Romantic Hotel in Moscow
#10 Luxury Hotel in Moscow
#13 Family Hotel in Moscow
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Moscow 5*
Number of rooms: 334
Official Description (provided by the hotel):
Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia's capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Café Russe presentic European cuisine and some Russian highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service The Ritz-Carlton Spa featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more   less 
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Also Known As:
Ritz-Carlton Hotel Moscow
Moscow Ritz Carlton
Ritz Moscow
Ritz-Carlton Moscow

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