We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Truly a top luxury hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Ritz-Carlton, Moscow
Ranked #8 of 335 Hotels in Moscow
Certificate of Excellence
Reviewed 21 October 2012

I've stayed in some of the world's top hotels (look at my other reviews on Tripadvisor). This is truly a top hotel, both in the quality of construction, and the service. Here are some factual observations:

1. This hotel is VERY expensive, but it is what it is. Moscow is ridiculously expensive, so it is to be expected. For what it is worth, for the dates I was in Moscow, the Ritz was cheaper than the Intercontinental and the Park Hyatt. The service was very good, but it was not "stuffy" like lots of other hotels that I've been to (e.g., the Bangkok Mandarin). Same goes for the environment.

2. The concierge was misinformed about some issues. They gave me incorrect information about when Lenin's tomb was open, and they seemed to not know much about how to visit the Kremlin. It was a little surprising as these are key tourist spots!!

3. The rooms are VERY nice. High quality construction and they have thought about many things that I haven't seen in other hotels (e.g., a heated mirror in the shower, a power plug IN the safe, and a ring dish on the sink).

4. The Internet is FREE and fast!!! FINALLY a high end hotel that doesn't gouge you on the Internet.

5. The gym was ok. The equipment was high tech, but I would have expected it to be little better.

  • Stayed: October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tacostuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (1,733)
Traveller rating
Traveller type
Time of year
Language
  • More languages

730 - 736 of 1,733 reviews

Reviewed 8 October 2012

Stayed 6 nights, staff was kind and responsive, became friends, Great location, Breakfast was a bit normal. Bathrooms great with instant hot water and good drainage. Bottle water available in the gym, Spa and swimming pool look lovely just did not have enough time. Used a private guide-(A must) Tanya was excellent, with great knowledge of history and art. We will use no one else. Loved the food-Puskin Cafe.

  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank charlee h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2012

Stayed for 2 nights during a business trip.I have been told it is the best hotel in Moscow and by staying there I understood why: rooms are huge,with all amenities,luxurious bathrooms and very comfortable beds.Service is good,as everyone was very friendly.Breakfast was delicious.Finally the spa of the hotel is really nice (best sports massage I have ever had).

Stayed: April 2012, travelled on business
Thank Orla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2012

We stayed at the Ritz Carlton Moscow for 3 nights during our recent 9-day trip to Russia and were honestly a bit disappointed with the overall experience. The selling point of the hotel is of course the location. It's right across the street from the Red Square and Kremlin with other top attractions not too far away. On top of that, the hotel provides free wifi which we found most decent hotels and restaurants in Moscow do for their guests.

We were offered a room on the third floor and on our very first night, we already noticed noises from the streets. The sound proof system did not seem to work as well as it should. Our friends also complained about water leaking through their windows. Then things started to fall apart on our second night when we were awaken by our neighbours at 6am. They were first chatting loudly in front of our room (sounded more like yelling) and then later inside their room. We called the reception requesting them to put a stop to this and they insisted that they would send their security personnel to take care of it immediately. However, we waited for more than half an hour and the help never came, not in the form of a person nor a phone call to quiet our neigbours down. (If they have done either, we would have overheard it for sure). At the end, we decided to get up and have a very early breakfast which luckily for us started at 7am.

Selection from the breakfast buffet wasn't that great and to complicate things, there were 2-3 large tour groups that packed the entire breakfast restaurant. All of a sudden, there were huge lineups and plates/food etc started running out at a rate much faster than the staff could ever refill them. If this place really cost Euro600 per night like rumour said, then we have trouble rationalizing why. (Luckily we did it through a packaged deal.)

This is not your typical Ritz Carlton unfortunately and if we ever visit Moscow again, perhaps we would consider trying Hotel National next door or Park Hyatt instead.

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Hedonist420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2012

Stayed for the first time at the Ritz Carlton Moscow. Expected Ritz Carlton service but it was just average. Starting with the check-in (front desk agent did not really pay attention to the guest), breakfast service (breakfast was served in the lobby bar and the next day in the restaurant the service was slow). Moscow is expensive and you expect high prices in a Ritz Carlton. But charging for the print out of the boarding pass is very outdated. At least the internet in the room is free. Location is fantastic and especially if you come only for a few days the central location is very convenient. Rooms are comfortable and spacious. The bathroom is excellent with nice amenities. But, the mattress is so uncomfortable and needs to be replaced.

  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank traveler_de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2012

I wish I had something more useful to say than "Excellent" again but there really isn't much. This place is pure class and it is great to be so close to the Red Square. The staff here are beyond brilliant and everything is done to a higher level than anywhere else in Moscow.

I do read many complaints about the O2 lounge being too expensive. In fairness it is ridiculously overpriced but perhaps this is for the best because it means that it is never too crowded and you rarely find the wrong type of element there. The spa facilities here are also excellent if you have time.

More variety of restaurants could perhaps be of benefit. In my honest opinion, this is the best hotel in Moscow.

Room Tip: Askforone with a view of the Red Square. The higher up the better.
See more room tips
  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank daymannightman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2012

This was in a great place - just across from the Kremlin and the view was beautiful. Even more spectacular was the view from the Miami bar at the top. The decor and rooms are beautiful, and the gym was basic but quiet and had what I needed. The only downside to this place is that everything - and I mean EVERYTHING from the elevators to our non-smoking room smells like smoke. That just seems to be Moscow though - people smoke everywhere.

Room Tip: Get a room with a view!
See more room tips
  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Moscow hotels
Red Square & Kitay-gorod
Four Seasons Hotel Moscow
Red Square & Kitay-gorod
The St. Regis Moscow Nikolskaya
Show Prices
Show Prices
Show Prices
Red Square & Kitay-gorod
Hotel Metropol Moscow
Hotel Metropol Moscow
#10 of 335 in Moscow
3,421 reviews
Tverskaya
Hotel National, a Luxury Collection Hotel
Arbat
Lotte Hotel Moscow
Lotte Hotel Moscow
#1 of 335 in Moscow
1,091 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Moscow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Moscow

Address: Tverskaya St., 3, Moscow 125009, Russia (Formerly The Ritz-Carlton Moscow)
Phone Number:
Region: Russia > Central Russia > Moscow > Tverskaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Moscow
#5 Business Hotel in Moscow
#6 Family Hotel in Moscow
#8 Luxury Hotel in Moscow
#10 Romantic Hotel in Moscow
Price Range: £266 - £523 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Moscow 5*
Number of rooms: 334
Official Description (provided by the hotel):
Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia's capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel in Moscow, Russia offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Cafe Russe presentic European cuisine and some Russian highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service The Ritz-Carlton Spa featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ctrip TA, Hotels.com, Booking.com, Agoda, Ebookers, TripOnline SA, Evoline ltd, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your The Ritz-Carlton, Moscow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Hotel Moscow
Moscow Ritz Carlton
Ritz Moscow
Ritz-Carlton Moscow

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing