I have stayed at this hotel several times before and basically nothing changed, they are still a top hotel in Moscow that is for sure.
Nevertheless maybe the fact that nothing has changed is what has bothered me on this occasion. Repeatedly everyone comments me what a pity it is that there is not enough staff speaking foreign languages. A luxurious limousine picks you up at the airport, but the driver would not speak a word in other language than Russian?
Another thing that bothered me is their security. I got used to the metal detector every client needs to walk through on the way in and out the hotel, but this time the security men were checking clients' handbangs every single time and that without any comments. While I understand and also apreciate the security in the hotel, I think it's unacceptable for clients paying 700 USD (and having Virtuoso status) for a standard room to have their hangbags controlloed without any explanation or apology by rude security men.
It's a pity as the location is fabulous, so is the restaurant, Spa, gym and the excellent O2 lounge upstairs.
- Official Description (provided by the hotel):
- Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia's capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Café Russe presentic European cuisine and some Russian highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service The Ritz-Carlton Spa featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more less
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- Also Known As:
- Ritz-Carlton Hotel Moscow
- Moscow Ritz Carlton
- Ritz Moscow
- Ritz-Carlton Moscow