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“Awesome place, great location, need to work on service”

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The Ritz-Carlton, Moscow
Ranked #9 of 327 Hotels in Moscow
Certificate of Excellence
Reviewed 29 July 2014 via mobile

Rooms aré beautiful, big, and súper modern devices. TV channels SUCK! Location is awesome, most beautiful áreas walking distance. in general people are not the friendliest... And prices aré just insane... Definitely the terrace is a beautiful place to spend the afternoon just crazy expensive.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank KarlishSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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490 - 496 of 1,653 reviews

Reviewed 24 July 2014

Stayed here as a part of a two-centre tour to Moscow and St. Petersburg. Excellent location and rooms are sumptuous. So what's not to like? Well, the costs of incidentals are pretty scary; small glasses of wine start at around GBP 15 for example, and rapidly head into the stratosphere. And whilst the breakfast buffet is superb (but also not exactly cheap), the incessant mood music is horrid and detracts from the overall experience. (Why do hotels not realise that customers like to eat their breakfast in silence?) But these are minor niggles, and do not diminish the experience which is overwhelmingly favourable overall.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank dhanbadman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014 via mobile

I have stayed at this hotel for 2 nights at a business visit. First of all, when you enter the hotel you encounter with the great scent. It touches you so nicely. The rooms are so big and luxurious. The location is very central, it is like when you step out the hotel red square starts. I have tried the O2 bar couple of times and view of it is also amazing. Breakfast buffet is rich. The service is very good and personalized. I would highly recommend this hotel.

Stayed: July 2014, travelled on business
Thank Pinar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Staying on the 10th floor club level certainly adds to the experience of staying in this beautiful hotel. We were fortunate to be provided room #1010, which when we entered we were both delighted and amazed to be facing right out at the Red Square and Kremlin. It is one of the more dramatic sights for anyone who loves to travel. Almost every main tourist attraction in the city is within reasonable walking distance. Service was excellent, in particular the staff working on the club level, where food was served continually almost throughout the entire day. The rooms are very well appointed and immaculate and both the bedroom and bathroom have more than sufficient space. Would highly recommend to anyone looking for both top quality service and convenience when visiting Moscow. Do not leave without visiting the rooftop bar, it even offers greater panoramic views of a large part of the center of the city, worth going up late at night as well, great atmosphere.

Room Tip: Stay on a high floor and ask for a room facing the Red Square, makes the time in the room even more...
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  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SJPOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

I stayed at a conference here: and was still able to see Moscow because the location puts so many attractions literally on your doorstep. I was able to sneak out for brief trips in the mornings and evenings and really got a sense of the city.
The rooms are par for Ritz-Carlton, which is great.
Service was befitting the brand.

Stayed: May 2014
Thank 1k_by_June
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

We stayed 5 nights at this fantastic hotel. Others have written of the amenities and position of the hotel. The staff also go out of their way from a very warm welcome to honouring any request of guests. Special mention must go to Maria who showered us to our room, explained how everything worked and followed us up each day she was working to see if we needed anything further. The staff are all well trained and make your stay a pleasure. This is one of the best hotels in Europe.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Frank Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

The rooms are spacious, immaculate and well appointed. The bathroom is the best that I've had in Europe -- great amenities, two sinks so both of you can get ready, perfect hair dryer tucked into a cubby by the sink, lighted mirror AND washcloths with fluffy large towels. The service is as close to perfect as one can ask for. Hotel is very conveniently and centrally located. It's expensive, but you get what you pay for. HIGHLY recommend.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank wandaMPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Moscow

Address: Tverskaya St., 3, Moscow 125009, Russia (Formerly The Ritz-Carlton Moscow)
Phone Number:
Region: Russia > Central Russia > Moscow > Tverskaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Moscow
#5 Business Hotel in Moscow
#9 Luxury Hotel in Moscow
#10 Romantic Hotel in Moscow
#13 Family Hotel in Moscow
Price Range: £274 - £646 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Moscow 5*
Number of rooms: 334
Official Description (provided by the hotel):
Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia's capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Café Russe presentic European cuisine and some Russian highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service The Ritz-Carlton Spa featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more   less 
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Also Known As:
Ritz-Carlton Hotel Moscow
Moscow Ritz Carlton
Ritz Moscow
Ritz-Carlton Moscow

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