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“Nice hotel, friendly staff but...”

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Mercure Moscow Paveletskaya
Ranked #30 of 313 Hotels in Moscow
Ingolstadt
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel, friendly staff but...”
Reviewed 14 March 2014 via mobile

The nice Art Deco Hotel has lovely stuff at front desk and restaurant.
Negativ was only the following. Pre authorisation of credit card is not available, so they charge the full amount of the stay on your first day. As well a deposit is necessary for all other bills (restaurant, bar etc.) Room temperatur is almost not to adjust in Winter. For a cooler sleeping temperatur the window need to be opened. Requesting a room away from the street is reommended. All European language TV channel are available except German. Found out that ZDF is available in the gym but I never received an answer on my question, why is it not available in the room?

Stayed March 2014, travelled on business
Helpful?
1 Thank Jürgen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry B, General Manager at Mercure Moscow Paveletskaya, responded to this review, 23 March 2014
Dear Jürgen H,

Thank you for the feedback and staying at Mercure Moscow Paveletskaya. We proud to read you like our hotel and friendly staff.
Regarding your comments I would like to inform you that pre-authorization issue has been already solved, but, unfortunately, as any issue can happen again any day any time due to technical reasons. We are still working to extend choice of TV channels in the rooms. Hope it’s already on the last stage and its wide range will be available very soon.
Thank you once again for choosing Mercure Moscow Paveletskaya and hope to see you again!

Sincerely,
Thierry Brinte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Maastricht, The Netherlands
Level Contributor
132 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 31 January 2014 via mobile

The hotel is brand new. The complex consists of three hotels: ibis, adagio and mercure. I stayed in mercure and liked it very much. The staff is fresh and a bit unexperienced. But overall everything was good. Rooms, breakfast etc. Location is convenient for arriving to DME. Business and leisure are both OK for this hotel.
The price was very low due to launch.

Stayed January 2014, travelled on business
Helpful?
Thank DctrG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry B, General Manager at Mercure Moscow Paveletskaya, responded to this review, 5 February 2014
Dear DctrG ,

Thank you for your kind words! We are so thrilled to hear that you enjoyed your time in our Hotel Mercure Paveletskaya. Your compliment will be such an encouragement to them, letting them know that we are on the right way for the quality of service.

Once again, thank you for staying with us and we look forward to welcoming you back during your next visit.

Yours sincerely,

Thierry Brinte
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 January 2014

The team at one of the newest hotels in Moscow were kind enough to let us use their conference rooms, on a very short notice, to organize a birthday party. In the two days while organizing and planning everything I had the feeling as if the whole hotel staff were right behind us in everything we needed. There was not a single no, or this is impossible.

I want to publicly thank everyone that was involved in coordinating and helping out in this small event that turned into an unforgettable night for me personally as well as for everyone else who attended. Also a special thanks to the hotel manager and his managing staff for their support, I highly recommend choosing this hotel for business conferences or any other events.

Me and my lovely birthday girl only stayed for one short night, but as I spent two days organizing the party, I ended up leaving with some impressions. Starting off with the property that is located very close by to the Paveletsky railway station, from where you have an express train link with Domodedovo airport. Personally, I arrived by car and used the hotel's underground parking... a real treat considering the parking problems you can face in Moscow.

Lobby is very nicely decorated and has a very cosy bar in it as well as a large restaurant where we enjoyed some delicious meals. Also you can find a small business corner with two computers with free wifi. Other than that there is the receptionists who were all very friendly and professional.

We spoiled ourselves with a suit on the top floor, where you get a beautiful view of Moscow's skyline. The room itself is huge with two separate bedrooms and a large living room. I must say it all very much felt like a 5 star experience.

On the negative side there were a couple of details missing in the shower room for example where there was no trash can, and inside the shower itself there was no place to put the shampoo bottle after using it. Also at the restaurant we felt it took quite some time for our dishes to be served. These are minor faults of course but I figured it makes sense pointing them out.

To sum it up, fresh new hotel in the centre of Moscow with a very impressive price/quality ratio. Will surely spread the word!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Guy3103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry B, General Manager at Mercure Moscow Paveletskaya, responded to this review, 5 February 2014
Dear Guy3103 ,

Thank you for spending time writing such a wonderful review of Mercure Moscow Paveletskaya. It makes our day knowing that you were happy with the hotel facilities and the efficient service from our team. We will definitely pass on your kind words, which would be such an encouragement to them.

Once again thank you for choosing us and we look forward to welcoming you back soon.

Yours sincerely,

Thierry Brinte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 21 January 2014

Mainly, i was late to check-in hotel, my friend organized everything. It is new hotel and i was afraid to be face with problems. Eveything gone well !!! Little problem with front-office and wi-fi connection.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnyhines73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry B, General Manager at Mercure Moscow Paveletskaya, responded to this review, 5 February 2014
Dear johnyhines73,

We would like to thank you for staying with us at Mercure Moscow Paveletskaya and for sharing your comments about us on Trip Advisor. We are so happy to hear that you enjoyed our facilities and services and we will continue in improving our quality of service.
Once again, thank you for your kind review and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,

Thierry Brinte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Moscow Paveletskaya

Property: Mercure Moscow Paveletskaya
Address: Bakhrushina St., 11, Moscow 115054, Russia
Region: Russia > Central Russia > Moscow > Zamoskvorechye
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #30 of 313 Hotels in Moscow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Moscow Paveletskaya 4*
Number of rooms: 140
Official Description (provided by the hotel):
The 4* Mercure Moscow Paveletskaya is a design hotel in a quiet location on ul. Bakhrushina in the center of Moscow, 2 mins from Paveletskaya station and the AeroExpress to Domodedovo. 149 Stylish rooms in a unique design, close to the business and historical center of Moscow, free WIFI, Town House restaurant, bar, fitness center, wellness center, 8 conference rooms, underground car park. The perfect base from which to explore Moscow or for shopping, business meetings and relaxation. Discover Mercure! ... more   less 
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