First you're not welcome, second never ask for any favor even more if it is for free, third they absolutely don't care about you for whatever and five of course no smile. shut up and pay.
Very hard to find someone who speaks 3 words of English or any other language except Russian.
the rooms are not so clean for this price, it's always shine as in broad daylight in the room because no real curtains no shutter and during the night the spotlights from the outside are pointed directly to your windows (in every rooms). It is a very costly hotel, i mean for this kind of hotel.
Believe me one of the worst experiences of my life concerning hotels ( I'm sleeping around 100 nights per year in hotels world wide). Even if it's next to Gazprom refinery try another solution.More