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“Very Comfortable”

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Original Sokos Hotel Olympia Garden
Ranked #48 of 358 Hotels in St. Petersburg
Reviewed 6 July 2013

This hotel has mixed reviews but I liked the place. Clean, quiet and most of the staff were friendly and helpful. I believe if you approach the counter with a smile, you'll get one in return. And if you attempt to say thank you in their language, they'll love you forever! Friendliness works both ways. The good stuff: free wi-fi throughout the hotel. The buffet breakfast was very extensive with every kind of breakfast you could ever want: cooked, continental, salads, breads, sweet pastries, fruit juices, coffee and many kinds of tea. The restaurant is well laid out with room to move around the buffet serving areas and the seating arranged in small or medium groups. I had an evening meal twice in the bar and both times it was delicious and very reasonably priced ($57 NZ for both meals with soft drinks, including the bank's exchange rate commission as I charged them to my Visa card). The location of the hotel is quite good, with just a five minute walk to the Metro, which is really easy to use compared to Moscow's metro. All stations have the names in both the Latin and Cyrillic alphabets.
The not-so-good: No tea or coffee making facilities in the room. No problem, I took my own. An in-mug immersion heater, mug, knife, fork & spoon plus tea bags and milk powder. (Most of Europe does not have this facility). All in all, I enjoyed my stay here and would recommend as being value for money.

  • Stayed: June 2013, travelled solo
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1  Thank NZTraveller666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina B, Front Office Manager at Original Sokos Hotel Olympia Garden, responded to this reviewResponded 15 July 2013

Dear NZTraveller666,

Thank You for your feedback. With help of our guests we can always improve our services.

As you noticed we have free WI-FI internet which is available all over the hotel and we always care so everybody could use Internet timely for their needs. In case if somebody doesn’t have an internet-device we have a business-corner with several laptops and printer that are approachable 24/7.
I am very grateful to you for a feedback of our breakfast and bar service. Our chief and his team work hard for creating an opportunities for every guest to find preferable and delicious food and for fulfilling their various expectations.
Tea and coffee making facilities in the room are available starting from superior room category which could be ordered for a small additional charge. You can always change your room type upon the check-in in case of room availability. Our reception staff would be glad to help you with getting better room.
Our main idea is to make stay of all our guests in Sokos Hotel Olympia Garden as comfortable and relaxing as their own homes.
Look forward seeing you in our hotel.

Best Regards,

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Reviewed 5 July 2013

I was expecting a grim, concrete hotel in St. Petersburg and this hotel came as a complete surprise. It would be an elegant place to stay in any country. The restaurant featured French cuisine and the waitresses were friendly and helpful despite the language barrier. The breakfast buffet had every food you could possibly want. I liked that the elevators would only operate if a room key for that floor was swiped. Our room was comfortable and the shower stall prevented the water from going all over the bathroom unlike many hotels. The television greeted me by name upon arrival and my overall impression was very positive.

  • Stayed: June 2013, travelled with friends
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Thank Lucie52_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina B, Front Office Manager at Original Sokos Hotel Olympia Garden, responded to this reviewResponded 15 July 2013

Dear Lucie52_11,

Thank you for comment. Your feedback is very significant for us.

I am very pleased that your stay was enjoyable and you found the hotel elegant as well as graceful. Thank you for mentioning Fransmanni restaurant. Breakfast buffet really has a great variety of dishes to satisfy any tastes. A la carte menu provides delicious French specialties and beverages. I will make for sure to share your opinion with the restaurant team.
I am happy you have noticed such details as TV greeting upon arrival, shower stall, security system in the elevators to make your stay pleasant and relaxed.
Thank you once again for your review and welcome back to Sokos Hotel Olympia Garden.

Best Regards,

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Reviewed 14 June 2013

Good sized rooms, clean and comfortable. I like that water is provided daily as you can't drink tap water in Russia. Service at the desk is ok, but when asking for restaurant ideas and directions their limited English was a problem as was their poor work ethic. I felt I was interrupting the concierge when asking a quests. Smile people, it's free!

  • Stayed: May 2013, travelled with family
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1  Thank BLDOZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina B, Front Office Manager at Original Sokos Hotel Olympia Garden, responded to this reviewResponded 20 June 2013

Dear BLDOZA,

Thank you for your feedback.

I am happy that you like our rooms. Daily free bottled water is that we provide for all customers and I am happy that you found it useful.
I am sorry that concierge wasn’t as helpful as you expected. We definitely will pay even more attention to this issue. Our service is that we proud of and we never accept poor work ethic from our staff. Smiles, friendliness and sincere wiliness to help are our priority for each day of the year.
I would like to invite you to Sokos Hotel Olympia Garden for you next family trip to enjoy a warm and welcome atmosphere of our hotel.

Best Regards,

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Reviewed 11 June 2013

Having stayed in quite a few hotels in Russia over the years this one came as a welcome surprise. It really is a 4 star hotel with well appointed rooms and comfortable beds. Location is also good for local restaurants and the Metro. No problems with noise at all.

Staff were not that friendly (but this is Russia) and the food was expensive, but apart from that I would recommend this place.

Room Tip: I don't think there are noise problems with any of the rooms as this hotel is away from the traf...
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  • Stayed: June 2013, travelled on business
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Thank Chimemark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina B, Front Office Manager at Original Sokos Hotel Olympia Garden, responded to this reviewResponded 19 June 2013

Dear Chimemark,

Thank you for your feedback.

I am happy that you like our well-appointed rooms and our comfortable beds. As you said all rooms are quiet because we are located in green city park but still in a city center. That makes us different from all other hotels.
I am sorry that you didn’t feel friendliness from the staff. Service is our main priority that is why it makes me even more sadder to hear such comments. But we constantly improving our services and train our staff.
But I am glad that you enjoyed your stay and recommend Sokos Hotel Olympia Garden to all other potential visitors.

Look forward seeing you in our hotel.

Best Regards,

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Reviewed 6 June 2013

I stayed here for a few nights as part of a package tour, so it wasn't exactly a hotel that I chose. Overall it was fine for a short stay, but if I went back to St. Petersburg, I'd probably stay somewhere else.

Pros:
- well sized rooms
- quiet
- friendly staff
- good breakfast
- free wifi (though it didn't work very consistently)

Cons:
- not very close to city center/tourist area
- housekeeping didn't replenish bathroom items (soap, toilet paper)
- housekeeping didn't supply my room with nicer toiletries I saw on the maids' cart (perhaps because I was there with a tour group?)
- hallways smelled like a campfire

  • Stayed: May 2013, travelled with friends
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Thank aw511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina B, Front Office Manager at Original Sokos Hotel Olympia Garden, responded to this reviewResponded 11 June 2013

Dear aw511,

Thank you for your feedback.

I am glad that you like our hotel.
As you mention we do really have well sized and quiet rooms, good breakfast, free WI-FI for our guests and especially friendly and helpful staff.
We are located just 2 Metro stations from the city heart. From the other hand it is also very convenient to get to airport from the hotel, no matter if it is by taxi or by Metro.
All our rooms have soap dispensers and necessary bathroom amenities, but starting from superior category you can also find additional set of bathroom amenities which contains hair conditioning, body lotion and etc. For a small additional charge all customers can get this and other necessary features in superior, junior suite and suite rooms.
I hope you would choose our hotel for the next stay and it would be even more pleasant than this time.

Best Regards,

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Reviewed 3 June 2013

This hotel is a bit distant from the centre of St Petersburg but it is high quality. The rooms are a good size and comfortable; the service is good; the bar is excellent; the breakfast is also very good although there are crowds of people there! We found the desk staff great for booking for the opera and for getting taxis. The internet is first class and free. The reason we thought it was a bright spot is that we found Russian people generally morose, untrustworthy and at times aggressive. Sad, considering the beauty available here. And the water is not only non-potable- it stinks.

  • Stayed: May 2013, travelled as a couple
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Thank Barnacles70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina B, Front Office Manager at Original Sokos Hotel Olympia Garden, responded to this reviewResponded 11 June 2013

Dear Barnacles70,

Thank you for your feedback.

I am so happy that enjoyed your stay with us and that you notices so many positive moments such as comfortable rooms, excellent bar, our breakfast, free WI-FI internet and especially our service and concierge desk where you can order any kind of excursions, tickets, taxis or guides. It is also possible to buy postcard there and send them as well.
From the first sight it may seems that people in Russia are a bit morose, but this is just from the first sight. It is just different mentality and it may seem so. If you would have a chance to get to know someone a bit better you find out that Russian people are the same people like everywhere.
Unfortunately our tap water in Russia is not drinkable. But in our hotel we have free bottled water in each room (still and sparkling). Also in rooms starting from superior category there is kettles and guests can boil water and have some tea or coffee.
I am glad that you like our hotel and I hope you choose it as a place for your next stay in St. Petersburg.

Best Regards,

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Reviewed 29 May 2013

We stayed here as part of our cosmos our. They gave us the junior suite as we were triple sharing. The room was spacious and complete with all the amenities. It is only two stops by metro to the town center. Glad we stayed here for two nights
Downside.. They only had one porter and their were 3 buses that came in. We had to take care of our own luggage.. That's not five star service. But aside from that excellent hotel

  • Stayed: May 2013, travelled with family
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1  Thank Corito215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina B, Front Office Manager at Original Sokos Hotel Olympia Garden, responded to this reviewResponded 11 June 2013

Dear Corito215,

I am very glad that You have enjoyed Your stay in our hotel and its great location.
Thank You very much for admitting the spaciousness of our rooms as indeed our Junior Suits are very comfortable to stay in when there are more than just two persons.
Even though we are 4 stars hotel our service is the most important part of our work. We do have porterage service for groups if it is ordered and paid in advance. I am really sorry that you had to take care of your luggage by yourself.
This is so great that you found our hotel excellent.

Look forward seeing you again.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Original Sokos Hotel Olympia Garden

Address: Bataiskiy Lane, 3A, St. Petersburg 190013, Russia
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 358 Hotels in St. Petersburg
Price Range: £38 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Original Sokos Hotel Olympia Garden 4*
Number of rooms: 348
Official Description (provided by the hotel):
Original Sokos Hotel Olympia Garden is the only hotel in St. Petersburg located in the historical center and yet having such an easy transport access to the airport, Expoforum and Moskovsky railway station. The hotel is a perfect destination for a 'Cosy living, Smart working' surrounded by a green park for energizing walks and morning runs. A 'Mezanine' floor with 14 multi-functional meeting rooms makes our hotel the business place to be. In contrast to modern and up-to-date conference floor, one can enjoy a cosy atmosphere in Fransmanni restaurant, where the warmth of the fireplace will make you go straight from working condition to the weekend mood. 348 rooms at Original Sokos Hotel Olympia Garden are a great mix of coziness and functionality decorated with natural materials and textiles. Sports translations, high quality beer and tasty burgers will make an ideal end of the day with your friends or colleagues in 'Sports' Bar 84'. ... more   less 
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