Nord Hostel has despicable business practices.
Their entire marketing is all about the great location next to the Hermitage.
Just check the "map" link on tripadvisor. That is the only reason I agreed to spend about $100 U.S. a night in a hostel.
There is no mention on Expedia or Hostelworld or Trip Advisor about a second location
In all of my correspondence directly with the Nord Hostel, they never mentioned that I would be placed in a far off location.
I booked a private twin with them, had to pay fully in advance with paypal, and now I see why they require this.
When we showed up, reception was closed between 2 and 5pm, another misrepresentation from their listing, which said "24 hour reception" (they have since changed it).
When it opened, we were told we were NOT in the Nord Hostel, but in another location quite a long walk away. We had to lug all of our bags (my friend has a bad foot too). through the crowded streets of St. Petersburg to get to the other location, which was in a far inferior neighborhood with graffiti, down an alley with cats and beer bottles, up to a crappy apartment that seemed to have Russians living in it for long stretches at a time.
Nord Hostel's response is that there is a mention on their website under the "Map" tab that the private rooms are in another location, and because her e-mails to me included a website link below the signature, I was by "default" responsible to have scoured every tab of the website and read this. That map part was not even there before, they changed it later.
But even if it was, this is a ridiculous cop-out. They had plenty of opportunities to tell me that I would not be staying at the Nord Hostel.
NO MENTION of this far inferior location is made on Expedia (which we booked through), Tripadvisor, or other booking websites. Just because I sent her an e-mail directly (I had to contact them directly to pay them because you could not pay through Expedia), I should not be charged with reading the every inch of the website, even it if had been there.
The girls working at the hostel were friendly, but the Hostel manager, who is in the Netherlands or somewhere, refused to give us our money back. So we were robbed of $400 by this place and had to book with another place that really is in the area close to the Hermitage.
I cannot judge how the dorm rooms are, but I would never recommend giving your business to this type of establishment.
- Official Description (provided by the hotel):
- Nord Hostel one of the most centrally located hostels in Saint-Petersburg. You cannot possibly be closer to the Hermitage, one of the largest and oldest museums in the World, city's main square, the Palace square, and magnificent Winter Palace, residence of the Tsars. Just walk through the Arch and immerse yourself in history and beauty! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Nordhostel Hermitage reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.