Booked the hotel for 5 nights, 9 months prior to the trip, primarily because of the location. Upon arrival at 8 P.M. we were told that they had overbooked the hotel and were sending us to their "sister" hotel approximately a mile away . Negotiated with 3 desk clerks and 2 assistant managers for 1 1/2 hours before we finally gave up and went to the other hotel. Have since contacted Hotels.com (no help whatsoever) and AMEX (told them that the Sokos hotels felt that they had fulfilled their obligations). We were sent from a 5 star to a 4 star incurring additional taxi charges every day with absolutely no compensation. Our tour guide told us that we have to understand one thing, "they really just don't care" I would strongly suggest, unless you love to gamble with your vacation, that you not consider this hotel. In fact, they really don't care at all!
- Official Description (provided by the hotel):
- Solo Sokos Hotel Palace Bridge is a unique City Business Resort located in the historical center of St. Petersburg on the Vasilievsky Island. The hotel is named after the famous Palace Bridge located nearby, which leads directly to many of the main sights of St.Petersburg center - the Hermitage Museum, Palace Square, Admiralty, St.Isaac's Cathedral and Nevsky Prospect, all just a 15 minute walk away. Solo Sokos Hotel Palace Bridge offers a perfect getaway for wellbeing and relaxation whilst travelling on business and pleasure. This unique concept includes a fabulous Wellness Club with SPA area including swimming pool and saunas, THANN Day Spa, a 4000 sq.meters fitness center where personal trainers help you to stay fit. Moreover, on the second floor you can find GORKI Golf Academy - the first indoor golf club in the city. Unwind and escape from your routines in your own terms. Dine at 'Dans Le Noir?' where you will have restaurant experience of a lifetime in complete darkness. Celebrate at Sevilla restaurant or a magnificent Ballroom, which make your event a day to remember. Organize your corporate meeting, teambuilding or presentation at our up-to-date conference rooms, which can accommodate up to 350 people. Solo Sokos Hotel Palace Bridge is a magnificent combination of new and old. Guest rooms, some of which are apartments and perfect for a long stay, are located in the modern building, but the heart of the hotel is an old brick building dating back to the mid19th century. It used to serve as the wine cellars of a famous merchant dynasty - the Eliseev family. Today under these old brick arches and chandeliers, you will find a modern and multifaceted world of hospitality aimed to relax or get energized. ... more less
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- Also Known As:
- Sokos Hotel St Petersburg