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“Unsatisfactory for a 4**** hotel”

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Golden Triangle Hotel
Ranked #19 of 334 Hotels in St. Petersburg
Certificate of Excellence
Lugano, Switzerland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Unsatisfactory for a 4**** hotel”
2 of 5 bubbles Reviewed 8 July 2014

Preliminary remark:
I stayed there for 8 nights, in two different superior rooms.

Pros:
- central location
- excellent breakfast
- more or less clean

Cons & problems
- Superior rooms are too small; there is almost no place for more than one piece of luggage.
- In my first room there was no place at all to put away my clothes.
- The safes in the rooms are not fixed.
- With the first key-card they gave me I could access at least three different rooms on different floors! This means, that others could also have had access to my own room (remember the point with the safe?)
- air conditioning not working in my first room
- bad cooking smell in the room early in the morning
- in some rooms the window cannot not be closed completely (this means a lot of noise if your room faces the roadside)
- most of the receptionists are not really helpful (at least if you don't speak Russian) and sometimes not competent (e.g. wrong access rights for the rooms).
- no restaurant and not even a bar
- Rooms are on different floors, which you can access through a staircase common to other flats in the same building. Each floor is accessible with the same key-card of your room. The problem is that not even the staff completely closes the main door; this means that other could access the hotel.

Final considerations:
- Sorry, this is NOT a 4* hotel, especially if we consider the price paid.

Room Tip: - Do not accept superior room #307: air conditioning simply doesn't work and starting from 6 AM...
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank anbi70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTriangleHotel, Директор по продажам at Golden Triangle Hotel, responded to this review, 15 July 2014
Dear Guests,
Thank you for your detailed review of our hotel. Our team members strive to deliver quality service to each and every guests and comments like yours encourage our team to do better.

Our rooms are quite small, but still considered to be comfortable due to king-size beds, small or big wardrobes, mini-bars and modern electronic safes (that are not supposed to be fixed to any piece of furniture since these are portable safes). As for room facilites and dimentions, all information is placed on our website and we hope our guests examine the data before making a reservation.

All air-conditioning systems are in complete order since we make regular technical maintance, but in case any device is out of order we kindly ask our guests to inform reception about it for us to improve the situation during the guests' stay. In case we fail to fix the device, we relocate guests to another room of the same or better category (subject to availability). If the device is in order, but guests fail to find out how the device works, we hope guests will ask 24-hour reception for assistance.

Once again, thank you very much for your warm comments, and we wish you a great day ahead.

All our rooms boast big double-glazing windows with pictureque view on beautiful Bolshaya Konushennaya street with traffic or quite yard & Lutheran church. If guests make special request for a quite room, we do our best to fulfill it but still special requests can not be guaranteed and subject to availability.

Being a relatively small boutique hotel of 47 rooms, we do not have the luxurious amenities of a 5-star properties such as a restaurant, fitness-, business or spa center. As soon as we have a bar in the lobby (planned to be constructed by the end of 2014), we will announce it on our website. Meanwhile, we kindly ask our guests to learn more about our hotel facilites before making a reservations not to have defeated expectancies.
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650 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
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Bolton, United Kingdom
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

You couldn't wish for a better location. Located just off the main Nevsky Prospekt, you are minutes away from the major attractions of St Petersburg : The Spilled Blood Church, The Hermitage and the new Faberge Museum.
Breakfast was superb every morning. Lovely fresh coffee and fresh smoked salmon plus all the usual extra's, full cooked breakfast, cooked meats, croissants and fresh bread, etc.

The room was of a very high standard, spotlessly clean, and one of the comfiest beds you are ever likely to sleep in.

The staff were very friendly and all spoke English. They were also very helpful before we travelled to Russia as they helped with our visa request and also arranged transfers to and from the airport.

I only have one little gripe about the hotel, and that is the safe in the room. Yes, there is a safe in your room, but it's not attached to anything, just left on the windowsill. I'm sure a safer bet would be to bolt it down in a wardrobe or somewhere.

Apart from that little gripe, I could not recommend this hotel highly enough.

Fantastic hotel for a fantastic city.

Room Tip: We paid for a deluxe room and stayed in room 504, which is on the opposite side of the road, over lo...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Adrian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTriangleHotel, Директор по продажам at Golden Triangle Hotel, responded to this review, 15 July 2014
Dear Guests,
Thank you very much for your complimentary review of our hotel. We are very glad to hear that you enjoyed our room and location. We are proud to say that tidiness is one of our very strong unique sales point - the hotel has beed awarded VENERE TOP CLEAN certificate in 2013 and we keep on getting excellent reviews on the matter.
As for the safes, we use modern portable safes in the rooms that are not meant to be fixed to any piece of furniture. Nevertheless, these sfaes are perfect for keeping your valuables guarded and secure.
Thank you once again for your comments, and we look forward to welcoming you back for many more future visits.
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Los Angeles
Level Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

A well appointed hotel, when things worked. When the air conditioner did not work on a hot day, we were told to open our window. There were numerous other issues, but we are in Russia. With the window open is wasn't as noisy as it might have been since the hotel is not on Nevsky, but around the corner and half way up the block of a quieter street. A really lovely location for the tourist sites, high end shopping, food stores and restaurants: all in easy walking distance. We loved the breakfast with a wonderful cheese assortment, and a variety of smoked salmons. The classic cottage cheese pancake was incredible and worth the visit.

Room Tip: No real view so higher floors add nothing and in hot weather allows the sun in later in the day.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 29grapes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTriangleHotel, Директор по продажам at Golden Triangle Hotel, responded to this review, 2 June 2014
Dear guests,
We are very glad to hear that you enjoyed your room, hotel's location as well as breakfast despite small inconveniences. We hope that you will consider us again for your future visits to Saint-Petersburg. Thank you for your comments!
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Trieste
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

I enjoyed my stay in Saint Petersburg, its sights, its food, its people - who let you live..- But what made me appreciate most all the above was the hotel I was staying in: The Golden Triangle. Modern with style, comfortable room, super breackfast in the morning and very obliging staff. I must thak them all for my happy week. A. Agujari

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antea A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTriangleHotel, Директор по продажам at Golden Triangle Hotel, responded to this review, 21 May 2014
Dear guest! We were delighted to read your glowing review of our hotel. We hope that you will consider us again for your future visits to St.Petersburg. Thank you very much for your warm comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 16 May 2014

This is a really lovely hotel in a great location. The breakfast was superb, including cava, which is always a plus for me !! The staff are friendly and helpful. Would highly recommend this hotel to anyone visiting St Petersburg

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline12349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTriangleHotel, Директор по продажам at Golden Triangle Hotel, responded to this review, 21 May 2014
Dear guest, we sincerely appreciate your positive review of your experience at Golden Triangle hotel. Hope that we can welcome you back again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
River Forest, Illinois
Level Contributor
152 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

This is an excellent hotel. The rooms were nicely appointed with comfortable bed and chairs. The linens were soft. The room was clean. The bath was large. Storage space was adequate. Breakfast is included in the room rate, and the breakfast was excellent - eggs, bacon, potatoes. cold fish, cheese, vegetables, yogurt, juices, breads, and cappuccino. The location was great - off the busy street. Plenty of nearby dining options. Walkable attractions include Church of Spilled Blood and the Hermitage. I would definitely stay here again.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cord-69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTriangleHotel, Директор по продажам at Golden Triangle Hotel, responded to this review, 15 April 2014
Dear guest,
Thank you for the amazing review! We very much look forward to welcoming you back in the near future, and wish you a great day ahead.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
114 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

The location of this hotel is excellent and in walking distance to most of the main sites.Rooms are small but very clean and comfortable, breakfast is fine, we were at the back so had no noise at all we had no bath but a very good walk in shower. very comfy beds and pillows - staff were nice - Its a bit of a struggle in the small lift and the steps with cases but I would recommend this hotel for comfort and location -we had too email the hotel a few times before we set off regarding our visa's and they were very quick to respond and very helpful - the hotel entrance is not on the front of Nevsky Prospect but on a street off it when you see Zara's its the street directly opposite. I would highly recommend Alexander Vetkin for taxi's or airport transfer vetalex78@mail.ru he is much cheaper and a great guy - I would highly recommend you visit the restaurant that Pushkin visited on the Nevsky on your way up to the Winter Palace, right hand side ( look out for the dummy in the window) and in busy season book a table, its a wonderful step back in time restaurant,the service and food is great, not the cheapest but worth every penny. If you use the Metro its very cheap - if you smoke go to the supermarket turning right out of the hotel about 5-7 mins -very cheap.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sheilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTriangleHotel, Директор по продажам at Golden Triangle Hotel, responded to this review, 11 April 2014
Dear Guest,
Thank you for posting a review regarding your experience at our hotel. We are proud to say that convenient location is our very strong unique sales point. We very much look forward to welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Triangle Hotel

Property: Golden Triangle Hotel
Address: Nevskiy Ave., 22-24, St. Petersburg 191186, Russia
Phone Number:
Region: Russia > Northwestern District > St. Petersburg > Nevskiy
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #19 of 334 Hotels in St. Petersburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — Golden Triangle Hotel 4*
Number of rooms: 47
Official Description (provided by the hotel):
Just 100 metres from Nevsky Prospekt, this 5-star boutique hotel in St. Petersburg offers classic-style rooms with free Wi-Fi, full buffet breakfasts, and a 24-hour reception. Guests can rent free laptops. Located within a 19th-century building, Golden Triangle Hotel has air-conditioned rooms and suites with flat-screen TVs and Italian mahogany furniture. ... more   less 
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