Modern hotel with compact but functional rooms. Clean. Excellent food and service in the Metamorfos Restaurant - waiting staff are both, professional and personable as they engaged in spontaneous but not intrusive chat with us during our many meals there. I cannot but highly praise the reception staff who were attentive and solutions orientated on every occasion, irrespective of who I was dealing with. Young gentleman by the name of Kirril in particular was a gem - we had a misfortune of being pick pocketed during our first day in St. Petersburg, which meant that the rest of the stay was somewhat disturbed. Hotel staff were very empathetic and Kirril took charge in facilitating contact with banks in Australia in order to cancel our credit cards, liaised with the local police in order to obtain a certificate of declaration in relation to the incident. He even helped organise our financial arrangements; as you would imagine, thinking clearly in time of distress was hard and Kirril helped with logical thinking, so that all things were happening in the correct order. My son and I are immensely greatful for all the assistance given. If you are staying at this hotel, we recommend you should book car/taxi transport from the airport with the hotel. The pick up service was well organised, trouble free, clean car, professional and friendly driver. The house keeping service is a bit of a hit and miss but in the context of all other good things this hotel has to offer, I would gladly stay here again. Thank you to all hotel staff for looking after us and making our stay comfortable.
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