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“Best Hotel in St. Petersburg”
Review of W St. Petersburg

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W St. Petersburg
Ranked #20 of 335 Hotels in St. Petersburg
Certificate of Excellence
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best Hotel in St. Petersburg”
Reviewed 16 November 2011

Simply put: don’t stay anywhere else in St. Petersburg. The W’s location is perfect for touring or business (I was on business). There are, of course, other equally well-located hotels. The difference is, first, the service. Maybe other hotels have been “westernized” but the service is still distinctly Soviet – surly, unhelpful, unresponsive. The W staff, on the other hand, are all honours graduates of Starwood University – they are “on it”, they remember your name after the first meeting, they speak excellent English, they anticipate what you need before you know it yourself. They are simply the best in the business. And of course, there’s the design. I have literally tried finding something, just some little thing, at the typical W that has not been lovingly art-directed. In vain: no detail is left un-WoW’d. This W is no different, and is one of the best. Rooms are Milanese-glamour meets Hamburg-minimal with some Holllywood swish and high-end fixtures: the rain-head shower, the flat screen with Bose speakers, the automatic lighting, the swinging sixties homages. But, although eye-pleasing bricolage is the illusion, there’s also the prosaic reality: what is strikingly different from other St. Petersburg hotels is that everything works. Beneath even the most elegant older St. Petersburg hotel is Soviet infrastructure: creaky plumbing, unreliable phones, low/no bandwidth wireless. Everything here is perfectly designed, naturally, but also perfectly engineered and executed: it’s all post-modern Italian hipster on the outside but old-fashioned, no-nonsense German engineer on the inside. This marriage is most evident in the highlight of this W, which is the gym, the pool, and its steam bath – updated Russian / Roman bath with stone floors, marble seats, and tiled ceiling. For re-fueling, the bar is “W cool”, of course, but was also quite popular with the local and visiting suits; I did not try the Alain Ducasse restaurant, opting for the Ukrainian place next door. Overall I thoroughly recommend this W, though I also recommend you carry with you the street address, because the hotel is so new a lot of taxi drivers don’t know it. But they will.

  • Stayed November 2011, travelled on business
    • Value
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Helpful?
3 Thank MJWCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, 26 December 2011
Dear MJWCA,

Thank you for sharing your feedback regarding your recent stay at W St. Petersburg. I appreciate your in depth comments and it is fantastic to hear that you had such a good experience with us on your business trip.

I am extremely pleased to hear that our service is up to your expectation and you loved the design and I hope we have the opportunity to match these expectations again on a future visit.

Best Regards,
Peter Katusak-Huzsvar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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aosta
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 November 2011

recently completely renewed.
it is technologic, stilish and asolutely cool, very high standards
close to Hermitage museum
receptionist was speaking my own language
they assign one person per room to fullfil your requirements, at least in my case as I received a room upgrade
nice shower and bathroom, wc without window
ipod charger and speakers
very comfortable king size bed, tv in the bathroom and flat screen in front of the bed
expensive of course but if you find the right offer still in the range of much worse hotels in Russia

  • Stayed November 2011, travelled on business
    • Value
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Helpful?
1 Thank zuedav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 November 2011

The hotel design was nice and modern but our room was very small. The room service food was vey average, the Internet at the rooms was chargeable and with vy low speed. The essential things were supposed to be in the bathroom was very few compare to other hotels. But the location was very good and overall experience is good. They could improve their service with some concerns.

  • Stayed October 2011
    • Value
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Helpful?
1 Thank Maryamkazemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 14 November 2011

The W in St.Petersburg stands out like a sore thumb in this city- it is a very un-charming post modern hotel in a really beautiful old worldly town which somehow never really manages to grow on you. I stayed there in August for a business trip and there was a lot of construction happening around the place, which just gave it a very hollow middle of nowhere kind of feel. It looks out into a little street and my room overlooked just that and a few roofs,leaving me a bit deflated. for the cost per night, I suppose you could find a much more picturesque room with a little glimpse of the city's history and culture even along the water. Rooms were functional but not really impressive.

What really makes me rate the W average despite a totally unimpressive decor and location was the service. Check in was prompt, lovely welcome drinks on arrival, very warm and smiling staff ( a rarity in this largely unfriendly country!) , a fabulous gourmet meal at the Mix for our whole group and total attention to all our small requests really made our trip.

  • Stayed August 2011, travelled on business
    • Value
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Helpful?
2 Thank gp2008Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 November 2011

The hotel is very trendy and the design is flawless. The room was nice and clean with all the amenities that you expect from W. The location is very handy, just next to the magnificent St. Isaac’s cathedral and the Admiralty and a five minute walk to the Hermitage and Nevskij prospekt.
The concierge service was good, I used it a few times for booking restaurants and the staff was very helpful. The miXup bar and miXup terrace are great places to hang out and the view is just fantastic. The only complaint is that the prices for drinks are quite steep.
I will certainly visit W. St. Petersburg again.

  • Stayed August 2011, travelled with family
    • Value
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Helpful?
2 Thank Caligula76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Chicago, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 November 2011

We had a fantastic stay at the W. We were at Taleon for 3 nights, which was also awesome, but, the W was much more of a scene and great for us needy Americans- great DJ ( my mom liked him, too, which was hilarious, he needs to burn Cds for guests to buy!) While I was using free Internet in the living room bar, listening to DJ spin, I met a French EUFA football team, so, yeah, the lobby bar is great. There's a rooftop bar, but I forgot to get up there, I'm sure it is cool. So bummed.

We used starwood points and were upgraded to a better room.

I highly recommend the W. The ladies at the front desk were all good.

Restaurants in St P. All places were great...Tsar (went twice, which I have never done before-best chicken Kiev, borscht, pumpkin soup, venison...nice live music, beautiful room, upscale but not stuffy, check out thrones in the loo"), Mix at W (phenomenal...great egg appetizer, amazing mushroom salad, etc...great meal!!!), Terrasse, and Teplo.

The location is good, St P is pretty easy to walk, get around For taxis, give drivers the hotel address in Russian (the street)..some taxi drivers don't speak English.

Our room was great (6th floor).

Our tour guide, Irina, was amazing and I highly recommend her. If you want to have an amazing experience, you MUST have a guide. I am a former tour guide and St P would be extremely challenging without a guide...Irina made a trip that could have been decent, absolutely amazing. I felt sorry for other people we met who didn't have a guide, they were missing all the special tours that only guides have access to in St P.


-----

Tell her Jennifer from Chicago sent her. Very necess to book in advance.

  • Stayed November 2011
    • Value
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Helpful?
1 Thank JenniferKChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norway
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 6 November 2011

We had a marvellous time at Whotel in St. Petersburg. Outstanding service and high class food. We can recommend Whotel St. Petersburg with all of all our heart.

  • Stayed November 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacobspointofview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W St. Petersburg

Property: W St. Petersburg
Address: Voznesenskiy Ave., 6, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in St. Petersburg
#9 Business Hotel in St. Petersburg
#16 Luxury Hotel in St. Petersburg
#17 Romantic Hotel in St. Petersburg
#20 Family Hotel in St. Petersburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — W St. Petersburg 5*
Number of rooms: 137
Official Description (provided by the hotel):
A modern wonder romanced by Saint Petersburg's elegant traditions, where nostalgia meets cutting edge cool in Russia's historical capital of glamour, fashion, and music. Conceptualized by award-winning designers Antonio Citterio Patricia Viel and Partners, W St. Petersburg is located in the heart of the city next to St. Isaac's Cathedral, a stones throw from the lavish Winter Palace with the famed Hermitage Museum and a short stroll from the spectacular Neva River. Indulge in our Living Room, tune into the DJ beats on our panoramic terrace, check out our panoramic meeting space WOUNGE and unwind at bliss spa and WET swimming pool. ... more   less 
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Also Known As:
w St. Petersburg Hotel St. Petersburg

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