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“We loved it!”
4 of 5 bubbles Review of W St. Petersburg

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W St. Petersburg
Ranked #22 of 334 Hotels in St. Petersburg
Certificate of Excellence
San Francisco, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“We loved it!”
4 of 5 bubbles Reviewed 31 May 2014

We enjoyed our time at the W St. Petersburg. My girlfriend arrived at the hotel before me and one of the staff members (Daria) went out of her way to keep her company. They had discussed their mutual love for ballet dancing. The next day, to our surprise, Daria had left a ballet figurine in our room! We've been taking that ballerina out with us during all our travels in Europe. :)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dognaught
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, 5 June 2014
Dear Dognaught,
Thank you for the review of W St. Petersburg. I am glad our W Insider Daria has made you feel so welcomed in St. Petersburg and managed to create a little surprise for your girlfriend.
We hope to see you back on your next trip to Europe.

Best regards,
Mario Habicher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,085 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Seoul, South Korea
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

W. St. Petersburg has two standout attractions, the location and the service. Since many have written about the location, I will refrain. The service was way above what I expected. Certainly everyone was friendly but there is nothing better than a pleasant surprise. About 3 months before traveling to Russia, I read an article in the New York Times entitled "Back in the ('30's U.S.S.R) about an gentlemen in St. Petersburg that had an old stately apartment laid out in the Soviet Style complete with artwork, artifacts, furniture, and memorabilia from the Stalin era. Well, the front desk called the owner of the apartment, and after returning from sightseeing one day, they told me the owner of the apartment was coming to pick me up! When he arrived in a 90's Chrysler PT Cruiser, I was even more surprised! He graciously took me to the apartment and explained it all in great detail, even dressing me up in Trotsky's old parade jacket. It was a once in a lifetime visit, aided by the W.

Room Tip: There is an excellent bar called mixup on the roof. If you want a quiet room, request for one that...
See more room tips
  • Stayed August 2013, travelled solo
    • Location
    • Service
Helpful?
Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, 30 May 2014
Dear Jeff K,
Thank you for the positive review. I am very glad to hear you had an amazing time at W St. Petersburg and we hope you will come back to us for more special surprises from our W team.

Best regards,
Mario Habicher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

I always stay at the W when I visit St. Petersburg for business. I cannot say that it is exceptionally different from any other good 5* hotel but it definitely has a fresh ambience. The rooms are very well equipped and the bed is so good that it is always tough to get up in the morning. The overall hotel is designed in modern style and yet with so much comfort that the stay there always offers an unforgettable experince!
The staff are very young yet well trained to service with care. The food is certainly very good given that the menu was created by a Michelin awarded chef.
Overall, a home away from home for me.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babyquattro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, 5 June 2014
Dear Babyquattro,
Thank you for your comment and your loyalty to W St. Petersburg. I am very glad that you like the service by our staff and the food in miX in St. Petersburg restaurant by Alain Ducasse.
We hope to welcome you back soon in your home away home.

Best regards,
Mario Habicher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

We chose the the hotel because of the location and we were not disappointed. The hotel is within walking distance of all major sites in Peter. The decor is very modern (purple white and crome!) and not what I usually would go for in a historic place but it was quite ok with comfortable beds and spacious bathrooms. The rooftop terrasse is a fantastic place to sit and enjoy the afternoon sun and a coffee. I visited the spa multiple times - Tonia (?) is a fantastic massage therapist and I had the best pedicure ever ao. My husband celebrated his Bithday at the day of arrival and we were met at the airport in the W Panamera Peorche with a bottle of Champagne. What a great way to start our Russia adventure.. Thanks to a wonderful attentive front line staff. Only one bad thing happened; someone removed my expensive manicure set from the bedside table, so watch out for valuables and use the safe.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, 21 May 2014
Dear Susanne B,
Thank you for the comment on your recent stay at W St. Petersburg. I am very glad that you have enjoyed your time in our hotel and celebrated your husband's birthday in a fun way with a special surprise in Porsche Panamera.
I am sorry for the incident with the manicure set. On the 30th of April our Style Department has found an identified manicure set, to get more information please contact our manager Gaiane Khachikian at gaiane.khachikian@whotels.com
We hope to welcome you back soon.

Best regards,
Mario Habicher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 May 2014 via mobile

W St Petersburg is a boutique hotel right near the Hermitage and St Isaacs cathedral. The Rooms were very clean and we'll appointed if a bit unusual in their decor but fun. The bed was super comfortable and the rain shower was really nice. The best part of the stay was the service though. Every staff member went out of their way to say hello, ask if they could do anything, and in general be very friendly which in my opinion is key when you are traveling alone in a new city for the first time. The car service to and from the airport was superb. Highest marks to the W ! Great job!

Stayed May 2014, travelled on business
Helpful?
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, 16 May 2014
Dear Larry S,
Thank you for your comment on your recent stay at W St. Petersburg. I am very glad to hear that you had an amazing time in St. Petersburg and in our hotel in particular.
We hope to see soon in your home away home.

Best regards,
Mario Habicher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

This hotel is perfect in almost every way. The girls at the front desk are amazing from the moment you walk in and the hotel is designed with the usual W-chic decor. The rooms are comfortable with great beds and have great showers. The upstairs bar has the best view in st. Pete as long as the weather permits. The location is walking distance to anywhere in St. Petersburg and the concierge and W Insider Daria go out of their way to make sure your plans go off without a hitch. After a long night of partying in st Pete the concierge was able to get us last minute tickets to the hermitage so we didn't miss it before we left. If you are into modern, first class amenities and staff this is the place for you. I won't stay anywhere Else when I return! Thanks again W.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sk8man73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, 16 May 2014
Dear Sk8man73,
Thank you for taking your time to review W St. Petersburg. I am very happy to hear that you have enjoyed your stay with us and highlighted the concierge service & W Insider tops.
We hope to welcome you back soon.

Best regards,
Mario Habicher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
187 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
3 of 5 bubbles Reviewed 8 May 2014

Great location; walking distance to all cultural attractions. Very speedy and friendly pick-up at the airport with their Limousine. Check-in staff very friendly and efficient. Rooms are nice and spacious - loved the decor. Very special and equally interesting. SPG Platinum benefits all ok. Concierge staff at all time very helpful and has good tips and hints. We did the vast majority of her recommendations that made the stay perfect from a sightseeing point of view. They have enormous improvement potential when it comes to the breakfast. That is simply a disgrace. No service, buffet is no restocked properly, ordering a fried and a coffee takes nearly one hour. I had to get the concierge to help me order my cooked breakfast and two cups of coffee since the staff there simply paid no attention to the guest and when I told them something they forgot immediately. We did not have breakfast as of the 3rd day. The selection is also very very poor. Presentation is rather unsavory. Secondly, the housekeeping. Inconsistent. One day we got new towels, the next day we don't. When calling, no word of apology. Also not very polite for a W. Then, they don't understand the meaning of the "do no disturb" sign. They don't knock at lunchtime, they simply call. No difference really. Thirdly, spa staff is rather disorganized. There, some simple training explaining the details such as that as SPG platinum you don't pay to go for a swim, would solve the issue. So all in all, very mixed feelings. We might return though as with everything that does not run properly, only once management has been replaced. At the end, it's not correct to blame the staff; it's always management. The bosses are accountable and responsible to correct. Thus, a long way to go to a true W ......

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RHW1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, 16 May 2014
Dear RHW1974,
Thank you for your review of W St. Petersburg and your loyalty to W Hotels Worldwide. I am sorry to hear that service in the restaurant and housekeeping was below your expectations. We appreciate every comment and let me kindly assure you we are working on the service trainings for our staff. On the positive note I am glad that you have liked your room and concierge service and I hope that your next stay will be impeccable. If you would like to share further comments on what else can be improved please contact me directly from my email: GMMario.Habicher@whotels.com.

Best regards,
Mario Habicher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W St. Petersburg

Property: W St. Petersburg
Address: Voznesenskiy Ave., 6, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in St. Petersburg
#9 Business Hotel in St. Petersburg
#16 Luxury Hotel in St. Petersburg
#17 Romantic Hotel in St. Petersburg
#20 Family Hotel in St. Petersburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — W St. Petersburg 5*
Number of rooms: 137
Official Description (provided by the hotel):
A modern wonder romanced by Saint Petersburg's elegant traditions, where nostalgia meets cutting edge cool in Russia's historical capital of glamour, fashion, and music. Conceptualized by award-winning designers Antonio Citterio Patricia Viel and Partners, W St. Petersburg is located in the heart of the city next to St. Isaac's Cathedral, a stones throw from the lavish Winter Palace with the famed Hermitage Museum and a short stroll from the spectacular Neva River. Indulge in our Living Room, tune into the DJ beats on our panoramic terrace, check out our panoramic meeting space WOUNGE and unwind at bliss spa and WET swimming pool. ... more   less 
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Also Known As:
w St. Petersburg Hotel St. Petersburg

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