We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a 4* hotel - Poor room hygiene”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Park Inn by Radisson Nevsky St. Petersburg Hotel
Ranked #66 of 359 Hotels in St. Petersburg
Reviewed 5 May 2014

I have spent 5 days in this hotel and was very disappointed with it. Not a 4 star hotel in a comparison to other 4 star hotels I have stayed in. Rooms are not very big and bathroom doesn't have a shower cabin or bathtub, but only some kind of glass screen, I have only seen in cheap 2 star motels.
The biggest issue in this hotel and the reason for this bad review is the cleanness of the room and the service of cleaning stuff in general. When we arrived at the hotel, toilet seat was dirty, with stains I have easily removed with paper!! During our stay the whole toilet was completely cleaned only once, and on other days some parts of it were always uncleaned. Also, the desk and bedside table were dirty with sticky stains and small remains of food during the our whole stay. The hotel brochure was so dusty, my fingers were black after I took it to read. On couple of occasions the supposedly clean glasses and spoons had clearly visible fingerprints inside the areas used for food. Can forgive many things, but such sloppiness is unacceptable for very cheap hotel also, not talking about the 4 star one!
Cleaning woman was forgetting something to do every day. One day she forgot to leave us the towels, second to empty trash can, third the envelope with hotel bill I have left at the desk disappeared (I suppose she trowed it to trash), fourth she left the sink closed, fifth didn't replaced the dirty glasses with new ones. Such a comedy!
Hotel stuff is trying to persuade you not to use the taxi to go to airport (about 18 euros), but to use hotel car that is much more expensive (about 48 euros in the early morning). My opinion is that hotel should have some reliable taxi service it cooperates with, and not try to overcharge its clients by forcing them to use hotel cars.
When we were leaving the breakfast on the first day, we took the half drunk little bottle of water and half eaten muffin with us, but stuff confiscated that, because it is not allowed to take food from breakfast. What are they going to do with that? Someone else would eat the food remains?
On the other side, breakfast is good and offers value for money. Also, stuff at the reception desk is polite and very helpful. Probably the best feature of this hotel is it's location, close to center and to different kinds of public transport.
When we have chosen this hotel, had in sight good reviews found at this site, but unfortunately we cannot recommend this hotel to anyone.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MarkoB409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,073)
Traveller rating
Traveller type
Time of year
Language
  • More languages

154 - 160 of 1,074 reviews

Reviewed 1 May 2014

The location was fine as to the nearness of the Metro station. The Restaurant in connection to the hotel was OK. All in all, our stay was comfortable in this hotel The personal was friendly and helpfull and the. room was satisfactory, even though quite small. The breakfast buffee was very good and great value for money.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Helena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajVarad, General Manager at Park Inn by Radisson Nevsky St. Petersburg Hotel, responded to this reviewResponded 10 May 2014

Dear Helena R,

We would like to thank you for your review. We are very pleased that our staff managed to make your stay comfortable and enjoyable.

Best regards,

Raj Varad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

I found this boutique hotel an ideal location in St. Petersberg -- close to the metro, right by any buses and trams, close to the railway station, surrounded by good restaurants. The rooms were clean, comfortable and modern, steps from Nevsky Prospekt. The staff and service are excellent; the concierge is available nearly all the time, and all both warm and extremely helpful. The breakfast was especially good -- in a spacious restaurant with lots of breakfast options to choose from. I would definitely stay here again.

Room Tip: I don't remember why I opted to change my room, but when I asked for a different room, the hotel...
See more room tips
  • Stayed: September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julie529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajVarad, General Manager at Park Inn by Radisson Nevsky St. Petersburg Hotel, responded to this reviewResponded 28 April 2014

Dear Julie529,

We were very pleased to receive your review. Thank you very much for your kind words.

Best regards,

Raj Varad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

This hotel is 20-30 minutes walk from the Hermitage and it's a straight walk down the Nevsky Prospect so you can't get lost. You will see the Church on Spilled Blood on the way.
'Basic' room was god with comfortable bed and good size washing facilities.
The restaurant is nice, excellent food choice at breakfast. Evening meals are also very good. There is live music....unfortunately too loud so it drowned out conversation.
Only thing missing is a kettle in the room , but I understand that is not in the 'basic' package.

Room Tip: We have inside room on second floor; this was fine
See more room tips
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank peterS743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajVarad, General Manager at Park Inn by Radisson Nevsky St. Petersburg Hotel, responded to this reviewResponded 28 April 2014

Dear peter S,

Let us thank you for staying with us and for your review. We appreciate your comments very much. We hope to welcome you again whenever you are back to St.Petersburg.

Best regards,

Raj Varad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014

Hotel is centrally located (close to railway station) and clean. Good breakfast and generally good facilities (Free Internet, room service etc). Not the cheapest, but worth it, especially if you are a on business trip.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels
Thank Erland S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajVarad, General Manager at Park Inn by Radisson Nevsky St. Petersburg Hotel, responded to this reviewResponded 28 April 2014

Dear Erland S,

Let us take this opportunity to thank you for your review. We are glad that we managed to satisfy you. We will keep it up and will be pleased to welcome you again any time.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2014

Check-in wasn't that efficient, and staff didn't seem that helpful. Nor were they that helpful later when I asked for a map.

WiFi is ok, with a lower speed free service. Breakfast was great with plenty of choice. There's no iron in the room, but you can request one.

Water pressure was high for hot water, but very low for cold. So you could have a scalding hot powerful shower, or a warm weak shower. The shower door also kept swinging back onto you whilst you were trying to wash.

The room was quite small, took a while to warm up, and the bed was comfy.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MagicTorchster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajVarad, General Manager at Park Inn by Radisson Nevsky St. Petersburg Hotel, responded to this reviewResponded 28 April 2014

Dear MagicTorchster,

Thank you very much for your review and your comments. We will do our best to improve our services. We hope that you enjoyed your stay in St.Petersburg.

Best regards,

Raj Varad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014 via mobile

Close the Moscow train station on Nevsky Prospect and close to good shopping (Galeria and Stockmann). Friendly and service minded staff. Busy traffic, I suggest to have a room facing inside. Several good restaurants rather close to the Hotel and the hotels concierge service helps to book table.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Anders O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajVarad, General Manager at Park Inn by Radisson Nevsky St. Petersburg Hotel, responded to this reviewResponded 1 April 2014

Dear Anders O,

Let us thank you for the review. We are very glad that you liked our hotel. We hope that you had a great time in St.Petersburg.

Best regards,

Rsj Varad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these St. Petersburg hotels
Vladimir
Crowne Plaza St. Petersburg - Ligovsky
Crowne Plaza St. Petersburg - Li...
#14 of 359 in St. Petersburg
919 reviews
Holiday Inn St. Petersburg Mosko...
#65 of 359 in St. Petersburg
1,295 reviews
Nevsky Forum Hotel
#18 of 359 in St. Petersburg
760 reviews
Show Prices
Show Prices
Show Prices
Vasilyevsky Island
Marco Polo Saint-Petersburg
Marco Polo Saint-Petersburg
#136 of 359 in St. Petersburg
160 reviews
Vasilyevsky Island
NasHotel
NasHotel
#10 of 359 in St. Petersburg
677 reviews
Nevskiy
Novotel St. Petersburg Centre
Novotel St. Petersburg Centre
#38 of 359 in St. Petersburg
1,279 reviews
Show Prices
Show Prices
Show Prices

Been to Park Inn by Radisson Nevsky St. Petersburg Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Inn by Radisson Nevsky St. Petersburg Hotel

Address: Goncharnaya St., 4A | Nevskiy Ave., 89, St. Petersburg 191036, Russia
Phone Number:
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#23 Luxury Hotel in St. Petersburg
#31 Business Hotel in St. Petersburg
#66 Romantic Hotel in St. Petersburg
Price Range: £50 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Inn by Radisson Nevsky St. Petersburg Hotel 4*
Number of rooms: 269
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Park Inn by Radisson Nevsky St. Petersburg Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Inn St. Petersburg, Nevsky Prospect Hotel St. Petersburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing