I have spent 5 days in this hotel and was very disappointed with it. Not a 4 star hotel in a comparison to other 4 star hotels I have stayed in. Rooms are not very big and bathroom doesn't have a shower cabin or bathtub, but only some kind of glass screen, I have only seen in cheap 2 star motels.
The biggest issue in this hotel and the reason for this bad review is the cleanness of the room and the service of cleaning stuff in general. When we arrived at the hotel, toilet seat was dirty, with stains I have easily removed with paper!! During our stay the whole toilet was completely cleaned only once, and on other days some parts of it were always uncleaned. Also, the desk and bedside table were dirty with sticky stains and small remains of food during the our whole stay. The hotel brochure was so dusty, my fingers were black after I took it to read. On couple of occasions the supposedly clean glasses and spoons had clearly visible fingerprints inside the areas used for food. Can forgive many things, but such sloppiness is unacceptable for very cheap hotel also, not talking about the 4 star one!
Cleaning woman was forgetting something to do every day. One day she forgot to leave us the towels, second to empty trash can, third the envelope with hotel bill I have left at the desk disappeared (I suppose she trowed it to trash), fourth she left the sink closed, fifth didn't replaced the dirty glasses with new ones. Such a comedy!
Hotel stuff is trying to persuade you not to use the taxi to go to airport (about 18 euros), but to use hotel car that is much more expensive (about 48 euros in the early morning). My opinion is that hotel should have some reliable taxi service it cooperates with, and not try to overcharge its clients by forcing them to use hotel cars.
When we were leaving the breakfast on the first day, we took the half drunk little bottle of water and half eaten muffin with us, but stuff confiscated that, because it is not allowed to take food from breakfast. What are they going to do with that? Someone else would eat the food remains?
On the other side, breakfast is good and offers value for money. Also, stuff at the reception desk is polite and very helpful. Probably the best feature of this hotel is it's location, close to center and to different kinds of public transport.
When we have chosen this hotel, had in sight good reviews found at this site, but unfortunately we cannot recommend this hotel to anyone.
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- Also Known As:
- Park Inn St. Petersburg, Nevsky Prospect Hotel St. Petersburg