We are a group of 9 staying at this hotel for 4 days on our first trip to Russia. 4 of us are Marriott Rewards Gold members. Arrived last night and everyone was very accommodating. Today we took the hotel shuttle to downtown with no problem. While waiting for the return shuttle we had 5 who had a problem with a restaurant bill, so 4 went to meet the shuttle bus. We were rudely advised by the driver that we had 4 minutes until he left although our watches indicated that we had 6 minutes until the scheduled departure time. Exactly 4 minutes later the driver started to leave. When we asked him to wait, he simply said NO and continued to drive. 30 seconds later we saw our companions and asked the driver again to stop. Again he simply said NO and continued to drive, leaving our companions to find their way home without any hotel or Russian language information. They ended up paying a taxi driver an exorbitant amount of money and arrived at the hotel several hours later, needless to say ready to leave the hotel and the country. We talked to front desk personnel and do not know if they understood or cared. We will discuss this with the manager tomorrow and let you know if here is a satisfactory resolution to this event. By the way, we are all seasoned travelers who have traveled the world, but have never had an American hotel treat us in this manner.
- Official Description (provided by the hotel):
- The Courtyard by Marriott St. Petersburg Center West Pushkin Hotel is designed for both leisure and business traveler needs. Nestling on the banks of Griboedov's Channel, the hotel is located in heart of the historical and cultural center, minutes away from Mariinsky Theatre and St. Nicholas Cathedral. Enjoy your walk along the Neva River to the Hermitage Museum, St. Isaac's Cathedral and all other attractions of the Nevsky Prospect. Experience the comfortable and relaxed atmosphere of a contemporary designed lobby, equipped for your convenience with business center and free WiFi internet access. Our 273 bright and spacious deluxe accommodations feature all the necessary amenities ensuring you of a pleasant stay. To make your stay complete, enjoy a choice of Russian, Mediterranean or Caucasus cuisine in our Poema Restaurant and taste our own fresh brewed beer in Bierstube. ... more less
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