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“good airport hotel”

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Crowne Plaza St. Petersburg Airport
Ranked #22 of 357 Hotels in St. Petersburg
Certificate of Excellence
Reviewed 6 October 2013

Good hotel with friendly helpful stuff, nice rooms, not far from Pulkovo Airport terminal 2. However there are some issues - airplane noise at south side rooms and very unstable temperature of water - once you tune warm water but then it could suddenly get hot or cold.

Room Tip: Rooms at north side are quieter, from south side there is a airplane noise
  • Stayed: October 2013, travelled on business
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Thank V12TwinTurbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 9 October 2013

Dear V12TwinTurbo!
Thank you very much for staying at the Crowne Plaza St.Petersburg Airport hotel and for taking the time to share your review with us on tripadvisor.com.
It was great for us to learn that you had an enjoyable stay in one of our rooms and the hotel’s service in general left a positive image with you.
However it is concerning to read that you had a negative experience with the temperature of water in the bathroom. Your valuable feedback has been discussed within the team and actions are taken to prevent situations like these from happening again in the future.
Once again thank you for your review and we absolutely hope to have the opportunity to welcome you back again to the Crowne Plaza St.Petersburg Airport hotel!

Best regards,
Anna Kosareva
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

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Reviews (387)
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Reviewed 22 September 2013

Given that Pulkovo airport itself is not at all nice, I was very pleasantly surprised by how nice the Crowne Plaza was. Located a very short walk from the Pulkovo-2 terminal, the hotel had very good service, very nice rooms, and the restaurant served decent food (if typically overpriced). There are no other restaurants nearby, so you will have to eat in the hotel. The hotel was also very reasonably priced by St. Petersburg standards. The hotel is about a 20-minute drive from the Catherine Palace -- a major St. Petersburg attraction -- and the hotel arranged reasonably-priced transportation there for me. I wish all hotel experiences were this good!

  • Stayed: September 2013, travelled with family
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2  Thank formershrink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 26 September 2013

Dear formershrink!
We would like to thank you for expressing your very kind and positive feedback about your stay at the Crowne Plaza St.Petersburg Airport hotel.
It is great to know that our location worked well for you. We were pleased to read that you enjoyed staying in one of our comfortable rooms, our restaurant service and the hotel in general. The hotel is located in the rapidly developing business area therefore new restaurants, shopping malls and other recreation facilities will be extended in the coming years to make the area livelier.
Thank you very much again for your positive review and we hope we have the pleasure of welcoming you back in the near future.

Best regards,
Anna Kosareva
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

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Reviewed 3 September 2013

You cant go wrong with any room. Have been to St Petersburg many times and this hotel is one of the Best. They are part of the New Style hotels that cater to Western Standards that are a True 4 to 5 Star Hotel and this one is a 5. If you like to be close to the Airport this is the best. If you like city center they have a location there as well. In the Summer I like city center location but as soon as the bad weather starts October to June it is much better to stay at the airport location. They have excellent shuttle bus on schedule to the city center location as well as to the airport all free - Fantastic no problem but you must be on time they will give you the schedule at the front desk. The rooms are great A/C perfect, bathroom is great everything you could want big showers and heated floors for the winter. Hotel is very modern and new and very clean. I use to stay at the Holiday Inn but it is further away from the Airport and is still far from the City Center so why pay more for the same room but they do have a underground garage for winter drivers if you rent a car - Hertz is the Best - and at the airport location you must park outside which can be a problem in the winter. Great Shopping for food and what ever you might need and McDonalds for the hamburger and fries fix, and a KFC and if you take the shuttle that is free to the Domestic Terminal there is a Burger King on the 3rd floor. The room has free WiFi that is great and the TV Channels are about the best you can get in Russia. I just wish the Breakfast was free as it is in most Hotels in Europe and Russia and a wider selection of rooms as far as I know there is only 2 types small and big no medium size - it would be nice to take a big one but there is a big price jump - have stayed there 3 time and looking forward to staying there again - please start free breakfast like the other closest hotel Park Inn Does - have stayed there also but never will again

  • Stayed: January 2013, travelled as a couple
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2  Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 21 September 2013

Dear Robert F!
Thank you for your feedback about your recent stay at the Crowne Plaza St. Petersburg Airport!
We are very happy to hear you had an enjoyable stay with us and keep coming back as a regular guest. We also hope that on your future trip to St Petersburg you will also choose our hotel as your home away from home.
We appreciate your time to share this review and look forward to welcoming you again at our property!

Best regards,
Anna Kosareva
Personal Assistant to General Manager

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Reviewed 2 September 2013

Stayed here few times. The hotel is new which is quite good. Rooms are big, bathrooms are very big for airport hotel. Sound insulation is very good, however occasionaly you do hear aiplanes taking off. The hotel offers free hourly shuttle to airport terminals and 3 times a day to downtown which is useful if you are on leisure trip and don't speak Russian good enough not to be ripped off by taxi drivers. I didn't like the restaurant because of prices - there is not much around. There are few restaurants in the shopping mall nearby which are closing at about 8pm, so the hotel is the only choice and you will pay watever they ask. Breakfast selection was mediocre for a hotel with such price tag. If you have a business in thge area or need to be close to the airport this hotel can be recommended.

Room Tip: Corner rooms floor-number-50 are bigger.
  • Stayed: September 2013, travelled on business
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1  Thank iamandrei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 18 September 2013

Dear iamandrei!
Thank you for your feedback on tripadvisor.com about the Crowne Plaza St.Petersburg Airport hotel!
It is very nice that you can recommend our hotel as a good one at the airport area.
You have mentioned that the location and the room itself and our shuttle bus service also were to your satisfaction, and we are pleased to see this.
I have already passed all your comments regarding restaurant prices to our management team, who are responsible for the price policy in the hotel.
Thank you very much once again for your review, and we look forward to welcoming you to the Crowne Plaza St.Petersburg Airport hotel in the near future.

Best Regards,
Anna Kosareva
Personal Assistant to General Manager

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Reviewed 24 August 2013

Our choir's return flight to the UK was cancelled and we ended up here....Wow! What a wonderful hotel to be marooned in.....the bed linen was wonderful...the bathroom luxurious....the air conditioning...the breakfast buffet, the lunch buffet, the dinner buffet.....impossible to say which was best. It was a shame to leave......

Room Tip: All are super.
  • Stayed: July 2013, travelled with friends
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1  Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 28 August 2013

Dear 588DebbieH588!
Thank you for taking the time to leave a review about the Crowne Plaza St.Petersburg Airport hotel.
It’s a pity that your flight to UK was cancelled and we are happy that we had an opportunity to relieve stress caused by unexpected changes in your travel plans. We are pleased to know you had found your short stay wonderful and luxury.
We look forward to welcoming you back to the Crowne Plaza St.Petersburg Airport hotel and hope next time you will have a more pleasant reason to visit us rather than a cancelled flight.

Best regards,
Anna Kosareva
Personal Assistant to General Manager

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Reviewed 2 August 2013

We spent one night in this hotel on our way back from our summer vacation in Finland on July, since we had a connection in St Petersburg. The hotel is just three mintue walk from the air port.
We had two rooms with a connecting door, which were very modern and clean.
The staff was very helpfull, and the breakfast was good.

  • Stayed: July 2013, travelled with family
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Thank aharona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 12 August 2013

Dear aharona!
Thank you for sharing your review with us about the Crowne Plaza St.Petersburg Airport hotel!
It’s a great pleasure for us to hear that you enjoyed the stay in our hotel. We appreciate your kind words about the staff, rooms and restaurant facilities.
Always glad to welcoming you at Crowne Plaza St.Petersburg Airport!

Best regards,
Anna Kosareva
Personal Assistant to General Manager

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Reviewed 18 July 2013

Stayed 2 days on business and was pleasantly surprised. Expected a typical airport hotel, but this is different.

There is so much space in the hotel you can just wander around easily. The surrounding area is not great, but there is a small shopping centre and fast food restaurants close by.

The rooms are very good and new. The service was excellent and friendly and reception was a pleasure compared to other Russian hotels. They were well organised and really nice to deal with.

Prices were good for the type of hotel and the facilities were very good. The gym was well equipped and was also empty - which was nice.

Breakfast buffet was very good and had a huge choice, but also wasn't too busy. The bar and restaurant were good and well priced and service there was very good.

The only downside was the internet fees - you get 2 hours free, then its a hefty charge from then on.

Room service was good, but everything had to be paid for in cash, not charged to the room.

Room Tip: Sign up for Holiday Inn priority card and then ask for an upgrade to a club room. They give upgrades...
  • Stayed: July 2013, travelled on business
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Thank Cotswolds_Homer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 26 July 2013

Dear Cotswolds_Homer!
First of all I would like to thank you for the review about the Crowne Plaza St.Petersburg Airport hotel!
It’s glad to hear that you enjoyed your stay and the hotel service and facilities in general.
We are sorry for the inconveniences with the internet facilities and room service. Free of charge internet for our guests is available and every two hours you just need to log in again.
According to the policy of the hotel our guests can close all additional charges to their room accounts in case they leave deposit in cash or credit card details as a guaranty at the reception desk.
Thank you one more time for your comments.
We look forward to welcoming you back to St.Petersburg again!

Best regards,
Anna Kosareva
Personal Assistant to General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza St. Petersburg Airport

Address: Startovaya St., 6A, St. Petersburg 196210, Russia
Phone Number:
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 357 Hotels in St. Petersburg
Price Range: £49 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza St. Petersburg Airport 4*
Number of rooms: 195
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