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“When you don't have a choice”

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Crowne Plaza St. Petersburg Airport
Ranked #25 of 357 Hotels in St. Petersburg
Certificate of Excellence
Reviewed 29 January 2014

If your flight happens to be so early that your only option is this hotel, then by all means go. The rooms, if perfectly impersonal, are clean and new, and what else could you ask for if you'll sleep there only a couple hours ? Well, service, that's what. And in this field, the opportunity for improvement is just massive, from elementary politeness to language skills, to customer friendly attitude, don't ewpect anything. No a cheap hotel either, so it's hard to say you get value for your money.

  • Stayed: January 2014
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Thank Vb1180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 30 January 2014

Dear valued guest,
Thank you very much for selecting the Crowne Plaza St.Petersburg Airport hotel for your business stay and for providing us with your valuable feedback. We sincerely appreciate all feedback we receive of our guests as it allows us to continuously work on improving our product and service.
It is very unfortunate though that we have not been able to impress you with a friendly atmosphere and great service as this is what we aim to do.
In order for us to improve our service, we kindly ask for an opportunity to discuss your experience. Please contact the hotel at your earliest convenience by emailing your contact details to info.ledap@ihg.com. We would highly appreciate it to get in contact with you.
We sincerely hope that you will give us the chance to welcome you back as our guest in order to proof to you that we can deliver excellent service and make your stay memorable in a positive way and above all a success.
Once again thank you very much for sharing your opinion with us.

Anna Kosareva
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

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52 - 58 of 386 reviews

Reviewed 3 January 2014

Stayed for one night - had to travel and change airports, so decided to stay close to the airport and not spend money on the cab going to/from the airport.

Hotel offers free pick up/drop off.

So..First, was a little bit difficult to find where was the pick up shuttle of the hotel. Had to call the hotel and ask them. There was no special marking area for the bus...

Arrived to the hotel...No concierge service, so had to deal alone with my Mom, two young kids and luggage...

Room was great, I ordered a suit - so a living room and a bedroom. NIce bed, confortable. A nice, big bathroom - with two exits - a plus!
big nice TV - two of them...
Dinner and brekfast were complementary...was nice!

So, in general...was a nice pleasant stay.

Though a bus driver of the shuttle could have been a little bit more friendly...

  • Stayed: July 2013, travelled with family
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Thank MarinaS6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 13 January 2014

Dear MarinaS6,
Thank you very much for taking the time to write about your experience at the Crowne Plaza St.Petersburg Airport hotel.
It is great to hear that you enjoyed your stay with us. It was a pleasure to read your feedback about the comfortable Suite room and bed, big bathroom with two exits and nice TVs, complimentary dinner and breakfast.
We already working on the issue concerning to the special place for the sign of our shuttles' stop at the airport. This problem will be solved in the nearest future.
We would like to sorry for the inconveniences with the driver of our shuttle bus. We have organized special trainings for all drivers in our hotel.
Thank you again for reviewing our hotel and we look forward to welcome you back soon.

Anna Kosareva
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

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Reviewed 22 December 2013

Again, not having any business in St Petersburg and not wanting to deal with thieves (taxi cab drivers) I booked the closest hotel that offered a shuttle. Crown Plaza does certainly offer quick and free shuttle from outside both terminals... just wait a few minutes by the curb where other buses stop by and it will come around. The hotel is a short distance away and definitely a nice property. The rooms are moderate to small in size but very well kept and clean. The bed is very comfortable. Crown Plaza has free wi-fi everywhere! Overall, I was very satisfied with the room and hotel. The cost per night is also reasonable. However there is nothing to do in this part of St Petersburg. You will need to take a taxi anywhere. The hotel does have a bar and a cafe with a limited menu. But frankly the prices for drinks are on the high end (sandwich and a few drinks 63USD). So, if you have the time and patience staying closer to the center of the city may be a better option.

Room Tip: It is a habit to ask for a high floor.
  • Stayed: December 2013, travelled solo
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1  Thank FredOH69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 24 December 2013

Dear FromGoth2AZ,
Thank you for sharing your review on tripadvisor.com and choosing the Crowne Plaza brand one more time.
It’s great that the hotel’s rooms and facilities made a good impression. It is our aim to combine the best facilities with great service in order to enable our guests to re-energise and have a productive stay.
We appreciate your remark about the prices for drinks in our hotel and will keep it in mind when reviewing our prices policy for Food and Beverage outlets in the nearest future.
Once again thank you very much for sharing your opinion with us.
We do hope you will choose the Crowne Plaza St.Petersburg Airport hotel again for your future travel needs.

Anna Kosareva
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

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Reviewed 21 November 2013

Stayed at the hotel for one night on a business trip. Was very happy with both the room and the service.
The hotel is very close to the international terminal (Pulkovo-2) and about 10-15 minute drive from the domestic terminal (Pulkovo-1). I arrived at the domestic terminal and received no help from the information desk, but when I called the hotel, they quickly guided me to where the shuttle was waiting. Leaving from the international terminal the next day, I took the shuttle, but could just as well have walked.
The hotel lobby is modern and seems a little cold at first, but one gets used to it. The rooms are not very large, but nicely designed and very comfortable. The bed was very good and there was enough room to work at the desk. Bathroom was well equipped and the shower good.
The service at the front desk was polite and delivered with a smile. I did not try the restaurant, but at the small lobby bar, I found the service to be fine as well.

  • Stayed: June 2013, travelled on business
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2  Thank EagleFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 25 November 2013

Dear EagleFlyer,

Thank You for Your recent stay with us and for Your positive and constructive comment
We appreciate that you enjoyed the stay with us and can recommend our hotel!
We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.
Since Your last stay with us we have added some new details in our lobby, so we hope now it looks more cosy and warm.
Your compliment to the hotel staff will only motivate us to be even better.
Thank you again for your positive review.
We are looking forward to welcoming you as our guest again!

Best regards,
Anna Kosareva
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

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Reviewed 31 October 2013

Stayed here for one overnight during a business trip.

The hotel had pre-arranged the tourist visa paperwork which I had to validate prior to departure. Ensure that all documents have 100% the same name and the same length of stay duration if not you have to resupply all the paperwork.

The hotel is just opposite Terminal 2 but quite a way from Terminal 1 (domestic flights). There is a free airport shuttle bus between the terminals with regular services - times are posted at the bus stop. The locals told us that taxis can be a real rip off here so be careful

I arrived in T2 and just had a short walk to reach the hotel which was very convenient

Check-in staff were friendly and the bars serves until 02:00 and 24 H room service. 3 hours time difference with CET is quite a challenge especially for early morning starts.

The Check-in staff were friendly and helpful - with good English. The room was clean comfortable and nicely appointed with a great reading light feature on the bed. Coffee and tea making facilities with a complementary bottle of mineral water were made available. The mini bar was locked and has to be pre-arranged with reception. Ironing board and hairdryer also supplied in the room with soap and bathroom products. Had a large shower and bath and under floor heating.

Requested a wake up call - bang on time.

Everything was clean and looked new I believe it was built 12 months ago. Sleep quality was very good with a comfortable bed and pillows.

Enjoyed breakfast with a large choice and variety from scambled eggs, bacon, croissants, yogurts, cereals, fruits etc.

Would gladly recommend this hotel to future guests and would stay here again myself

One small complaint is that unlimited internet access throughout the stay was chargeable, admittedly 2 hrs were offered free of charge but that's really insufficient when even budget hotels offer this to guests

  • Stayed: October 2013, travelled on business
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2  Thank rach68Basel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 1 November 2013

Dear rach68Basel!
Thank you very much for taking the time to share your positive feedback with us about your recent stay at the Crowne Plaza St.Petersburg Airport Hotel!
It is very nice that you can recommend our hotel.
It is a pleasure to read that our convenient location, near the International Terminal of the Pulkovo Airport, and staff members have been able to make your stay a success and your expectations were met.
We are also pleased to hear that you enjoyed a pleasant stay in one of our comfortable guest rooms. As getting a good night’s sleep is very important when travelling, Crowne Plaza has developed the Sleep Advantage program, includes features like comfortable bedding, quiet zone floors, guaranteed wake-up calls and an exclusive aromatherapy kit.
We are happy to learn that you were able to enjoy a good breakfast at the Skylight Restaurant and re-energized and prepared yourself for a productive day.
It is unfortunate that you were probably not made aware of our free Internet access. It is available for our guests by the speed of 512 kb/sec and every two hours you just need to log in again. We are sorry for the inconveniences and happy that despite these downsides you overall had a great stay with us.
Thank you for your review again and we definitely hope to welcome you back in our hotel soon, to assist you in making your stay pleasant and memorable.

Best regards,
Anna Kosareva
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

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Reviewed 27 October 2013

I had an excellent stay. The front desk staff was outstanding. The room was very comfortable: large, excellent attention to detail, good light, good temperature control, excellent bath. The restaurant was a bit of a disappointment: the staff was unfriendly and the food was merely adequate. One additional note: this hotel is one of the closest to the airport but it is still a 10-15 minute drive. It is not walking distance and I had to wait for at Terminal 1 for 35 minutes in zero degree weather for their shuttle. Overall, the hotel performed well on tasks that are most important but the restaurant could be improved.

  • Stayed: October 2013, travelled on business
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1  Thank sir_travelsalot013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 30 October 2013

Dear sir_travelsalot013!
Thank you very much for taking the time to write about your experience at the Crowne Plaza St.Petrsburg Airport hotel.
It was a pleasure to read your feedback about the friendliness of our front desk staff and that you enjoyed staying in one of our comfortable rooms that feature a good temperature control and an excellent bath.
The Crowne Plaza St.Petersburg Airport hotel located around 300 miters from the International terminal of the Pulkovo2 airport, but another terminal is not to close. You are absolutely right, we have a free shuttle bus service for our guests, which is follows according to their schedule - every hour in each airport.
We would like to apologize sincerely for not being able to meet your expectations. It is unfortunate though that your visit to our restaurant did not leave a positive impression with you. Please rest assured that your feedback has been discussed with all relevant management and staff members and that necessary action have been taken to improve the quality and level of service.
Thank you again for your review and we look forward of welcoming you back to the Crowne Plaza St.Petersburg Airport hotel!

Best regards,
Anna Kosareva
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

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Reviewed 14 October 2013

I slept just a night at this hotel. The venue was beautiful! Great design and comfortable room, full of little details to upgrade my stay. Unfortunately breakfast was pretty awful! Food quality and variety reminded me an average 3 stars hotel in Germany.
It should definitely improve!!!

  • Stayed: October 2013, travelled solo
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Thank Andrea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna K, Personal Assistant to General Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 5 November 2013

Dear Andrea!
Thank you for reviewing your recent stay and posting your feedback on Tripadvisor.
It has been a pleasure to learn that you enjoyed the design of the hotel and that you were able to enjoy your comfortable room. It is great to know that the different facilities in the room were able to make your stay with us comfortable.
It was extremely important to receive your comments about the breakfast, quality and variety of food. Guest comments are a valuable reason for the entire team and therefore your review has been shared with everyone and especially with the Food and Beverage Management. Your feedback has been taken on board and we are doing our best to meet our guest’s expectations!
Once again thank you for your review and we hope to have an opportunity to welcome you back to the Crowne Plaza St.Petersburg Airport hotel!


Best regards,
Anna Kosareva
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza St. Petersburg Airport

Address: Startovaya St., 6A, St. Petersburg 196210, Russia
Phone Number:
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 357 Hotels in St. Petersburg
Price Range: £47 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza St. Petersburg Airport 4*
Number of rooms: 195
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