We have just returned from 5 nights at the Grand Mark Hotel. From the original emails for info about the hotel, requests for taxis to meet us at the airport etc, nothing was too much trouble for the staff and once we arrived we were not disappointed. The staff tried to help and assist with any questions. The area appears to be having work to near by buildings - but not a problem. It felt safe to wander round at night and the bed room was always lovely and warm even when it was snowing and cold outside. Infact we had to turn the heating down!!!!
All the major sites are within easy walking distance. Breakfast in your room was adequate for the day ahead. Tea and coffee in the room and bottles of water replenished every day.
Once you enter the building follow the signs and once you get of the lift, ring the bell and you are in the hotel.
We went on to stay in an expensive hotel in Moscow and the service was very poor when compared to the service we received at the Grand Mark.
We hope to return to St Petersburg, when the river is not frozen and we can get to see more of the fairy tale city.
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