This company claims to offer a river and canal tour with an audio guide in English. However, even with the volume turned up as high as possible, neither of us could hear more than an occasional word; it was impossible to understand complete sentences. I complained within the first five minutes, but the guy I spoke with was VERY rude, and he acted like I was causing problems by speaking up. He rolled his eyes, shook his head, and did absolutely nothing to try to improve our experience. Even if our headsets had provided the audio narration at an adequate volume, it seemed that there were far fewer narrative comments in English than were provided for those speaking Russian. We could detect (but not understand) an English comment every few minutes, whereas there was steady Russian commentary being blasted through a large speaker, at such a high volume that it would drown out the headset audio.
When the boat tour ended, we went to Astra-Marine's booking office to file our complaint. They encouraged us to stick around while they considered compensating us for the poor experience and lousy service. At one point, it looked like they might refund half of our tour cost, which we thought would be fair. This turned out to be a wasted half hour, given that they eventually decided not to compensate us at all.
My advice in a nutshell: AVOID THIS COMPANY!
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