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“Nice late night trip!”

Astra Marine Boat Tours
Reviewed 19 May 2014

Took this boat trip late at night and it was amazing, all the bright lights of St petersburg, and seeing the bridges open around the city at night time is wonderful!

4  Thank davidf2707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 July 2013

Because we had our own guide with us, we spent the whole cruise on the deck snapping photos. Ship itself is nothing special, but it's a good way to see lots of St.Petersburg attractions

3  Thank Halkidis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2012

As we left the Hermitage Museum in St. Petersburg\, just around the corner there was a young lady selling tickets to a two hour astra Marine tour around St. Petersburg. When I asked her if the tour was in English, she said yes. It was only when ship had left the dock and the actual lecture began, did it become clear that the lecture was in Russian. No English.. It was a two hour waste of time excursion. when I complained they told me on the ship that I would get my money back when we returned. This did not happen. When I entered their offices and spoke to a Batiya, she told me "no money back, returning money was impossible. She was EXTREMELY unpleasant. I said to my self, the heck with her, I'm complaining to Tripadvisor. If this company loses even 3 customers because of my review, I will be happy. .

25  Thank Jerrrrrala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

This company claims to offer a river and canal tour with an audio guide in English. However, even with the volume turned up as high as possible, neither of us could hear more than an occasional word; it was impossible to understand complete sentences. I complained within the first five minutes, but the guy I spoke with was VERY rude, and he acted like I was causing problems by speaking up. He rolled his eyes, shook his head, and did absolutely nothing to try to improve our experience. Even if our headsets had provided the audio narration at an adequate volume, it seemed that there were far fewer narrative comments in English than were provided for those speaking Russian. We could detect (but not understand) an English comment every few minutes, whereas there was steady Russian commentary being blasted through a large speaker, at such a high volume that it would drown out the headset audio.

When the boat tour ended, we went to Astra-Marine's booking office to file our complaint. They encouraged us to stick around while they considered compensating us for the poor experience and lousy service. At one point, it looked like they might refund half of our tour cost, which we thought would be fair. This turned out to be a wasted half hour, given that they eventually decided not to compensate us at all.

My advice in a nutshell: AVOID THIS COMPANY!

15  Thank ilubliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
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Thank Дмитрий Б
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astramarineboats, Менеджер по обслуживанию клиентов at Astra Marine Boat Tours, responded to this reviewResponded 2 weeks ago
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