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“Nice hotel”
Review of Demetra Art Hotel

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Demetra Art Hotel
Ranked #40 of 362 Hotels in St. Petersburg
Certificate of Excellence
Reviewed 9 June 2012

Good boutique hotel. Nice rooms and breakfast. Only problems were lack of staff and occasional smell of sigaret smoke wich came via ac duct apparently from other room. Its a new hotel so hopefully service will improve in future.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Pasi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 - 98 of 371 reviews

Reviewed 3 February 2012

The hotel was a nightmare. It is new but obviously opened too soon with no real readinness.
+
- location near the metro
- pleasant restoration of an old building

-
- no toilet paper(!) in the room
- nothing in the minibar
- TV very difficult to switch on
- no breakfast available at the date I stay "because we have a party in the evening" (sec!)
- the worst of all - internet available only at 120 kbps- you really want to kill yourself waiting anything to loaded

Summary: strongly disadvice to stay here for the next 6 months at least. I will opt for Austrian Yard or located nearby next time I come to St Petersbirg

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Whiteguard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayna M, Guest Relations Manager at Demetra Art Hotel, responded to this reviewResponded 16 March 2012

I thank you for the positive parts of your comments and I do appreciate your critical comments which help us to be better. It is a pity that some moments in our hotel were below your expectations.
Regarding the review I would like to notice that we provide our guests with free Wi-Fi with some limitations and paid access is also available. In the second case all the limitations are eliminated. We are constantly monitoring the situation and as of now no negative comments concerning Wi-Fi were received.

Taking the opportunity I would like to give my sincere apologies for all inconvenience that our guest had experienced. If you could share your opinion and let us know all the hassling points during your stay I am sure that immediate actions would be taken by our staff to settle the question.
Taking this opportunity I assure our future guests that all cases of unsatisfactory service are supervised and are subject for close examination.
I would be happy to find your further remarks and comments about the Demetra Art Hotel.

Guest Relations Manager,
Ayna Magomedova

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

Room Tip: Intentad pedir habitaciones en los pisos superiores, en las de abajo se oye el ruido del restaurante...
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  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Miren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Овсейчик А, Менеджер по обслуживанию клиентов at Demetra Art Hotel, responded to this reviewResponded 1 week ago

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Reviewed 1 week ago via mobile
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Stayed: January 2018, travelled with family
Thank Ольга К
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Овсейчик А, Менеджер по обслуживанию клиентов at Demetra Art Hotel, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago
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  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank jetejection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Овсейчик А, Менеджер по обслуживанию клиентов at Demetra Art Hotel, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago via mobile
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Stayed: January 2018, travelled as a couple
Thank Ирина И
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Овсейчик А, Менеджер по обслуживанию клиентов at Demetra Art Hotel, responded to this reviewResponded 1 week ago
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Reviewed 14 December 2017
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  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Александр О
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Овсейчик А, Менеджер по обслуживанию клиентов at Demetra Art Hotel, responded to this reviewResponded 4 weeks ago
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Additional Information about Demetra Art Hotel

Address: Vosstaniya St., 44, St. Petersburg 191123, Russia
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #40 of 362 Hotels in St. Petersburg
Price Range: £31 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Demetra Art Hotel 4*
Number of rooms: 57
Official Description (provided by the hotel):
Demetra Art Hotel is the excellent choice for those travelers, who prefer high level of comfort and service, but do not want, having entered into the hotel, to forget in which city and which country they are staying. Demetra Art Hotel possesses all advantages of the modern hotel, new and qualitative hardware, systems of safety and security. But at the same time - which is a rarity nowadays - it is an embodiment of Saint-Petersburg spirit. Floors of Demetra Art Hotel are designed in the styles of different epochs of cultural capital of Russia - the classic style, the baroque style, the art-nouveau style. The building itself is a masterpiece of northern modern style - it is the restored monument of architecture and is on the list of cultural heritage of the Russian Federation. All 57 rooms, designed by Italian architectural studio Rossi Cattaneo have different lay-out, even very non-standard. ... more   less 
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