This hotel is great. The service is superb from the moment you arrive: one guy was opening the taxi's door while the other was getting the luggage. There were young people working at the reception/bar and they all spoke English fluently, welcoming you in an informal but appropriate way. Someone walked me to my room to explain really everything (this is how you turn on the light, don't pull the emergency string for fun, etc), bit too much if you ask me but again perfect service. Bag arrived 90 seconds later. It all works and it makes you feel welcome.
The room was a mix of modern and classy interior, with a loungy atmosphere. Spacy bathroom, good bed. Breakfast menu is broad in choice, including fish, smoothies, blinis (pancakes) etc. Minor detail: there were only flavored yoghurts (and I prefer natural), but I guess that is what they consider luxury. Good coffee in the bar, also nice for a drink at night and smooth music.
The location is perfect, walking distance from the Hermitage, the state university, the big churches and Nevsky prospect. Taxi to the station is 10 mins/RUB500. They can order limo service on your hotel bill, good choice as you get a big comfortable car (big Merc and fresh water in the back seat) with a friendly English speaking driver and it is not much more expensive than the taxi's (that can be horrible).
Service stands out in this hotel: Apparently I left my glasses in the hotel room and only found out when I got back to Amsterdam. The reception called me that my glasses were found. Of course I considered going back to book another night in this great city ;-) However, Elena arranged a courier to send it back to Europe (which is some work, dealing with customs documentation, translating etc). Total cost around RUB5000/EUR120. She e-mailed/called several times to give status-updates and did a good job as the package arrived yesterday.
All-in-all, the best in this hotel was the service and the cool people working there. Although the hotel is comparable to W hotels, I like that it is not part of a chain - it has its own identity and you feel that the people make an extra effort to ensure that you enjoy your stay much more than in chain hotels like W, Kempinski or equals.
Clearly, I would stay here again (but pack my glasses upon leaving)
- Official Description (provided by the hotel):
- Domina St. Petersburg is the first property of Domina Hotels & Resorts in Russia. This 108 room Lifestyle Hotel belongs to the Domina Prestige collection of 5 star hotels and is designed for comfort and unforgettable impressions while visiting one of the most beautiful cities in the world. We have created a concept of living based on the fundamentals of excellent service and sincere hospitality combined with our own unique style and contemporary design. This ever evolving lifestyle concept is about what is important in life. Lifestyle is for us a term to describe the way a person lives and how we want to live. It is also a set of behaviors, values and senses of self and belonging which these behaviors represent, collectively they define our lifestyle. We call this the 5D Lifestyle Concept. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, TripOnline SA, HotelsClick, Ebookers, Evoline ltd, getaroom.com, Cancelon and 5viajes2012 S.L. so you can book your Domina St.Petersburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.