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“5 star hotel in great location”

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Domina St.Petersburg
Ranked #10 of 334 Hotels in St. Petersburg
Certificate of Excellence
Swansea, United Kingdom
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“5 star hotel in great location”
5 of 5 bubbles Reviewed 12 April 2014

Standing on the river moyka just around the corner from st.isaacs square, this nondescript hotel from the outside reveals a hidden gem on the inside. A Beautiful reception area becons you to the polite multi lingual staff. Rooms are fantastically large with everything you require including mini bar and rain forest shower. Breakfast a range of English, continental and even cream cakes and champagne. Evening meal is very nice but the portions were on the small side but big price. The hotel has a bar which is open till 2am (£8 a pint) but if you want to save money, there is a shop down the road where you can get pint bottles of beer for £1 and a litre of vodka sets you back £10. Overall a lovely place with lovely staff in a great location for sightseeing.They even have a gym and spa. They even surprised the mother in law with cake and champagne in her room and we didn't tell them of her birthday.

Room Tip: We were on the 4th floor which was quiet and street view. I suppose if you pay more you can have a v...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oldwolf1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominaPrestige, Генеральный директор at Domina St.Petersburg, responded to this review, 14 April 2014
Dear Oldwolf1971,

First of all I would like to express our sincere gratitude for choosing Domina Prestige Hotel for your stay in St. Petersburg.
On behalf of the entire team it is my pleasure to thank you for the warm feedback.
We pride ourselves on offering personal care and attention to our guests.
Thank you very much for your kind words regarding quality of service and unique location of Domina Prestige Hotel.
We will be delighted to welcome you again some day.
All the best,
Christina Kuznetsova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,085 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Greece
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 9 April 2014

When I decided to stay at Domina Prestige I was hoping for a contemporary hotel (unlike many old and "heavy" hotels that exist in the city), at the standards of a 5-star hotel. And given that I've stayed in many 5-star hotels in Russia, I could sense the difference.
The room (Superior Room) was relatively small and the furniture/ decoration felt somewhat cheap. The bathroom on the other hand was up to standards. The room service is overall OK, but nothing special.
For me, the main issue is the inconsistency of the service: people are trying to be helpful, but they don't seem organised enough to give you the high quality service you would expect. For instance, nobody asked for my credit card (to have a deposit) when I checked in, and then I could not have room service charged in my room. The breakfast is overall good with decent variety (and some very nice surprises!), but it is not refilled until the end of the opening hours. Which means that if you go late, you are likely to find much less of the products that are initially available.
If I were travelling for tourism, and this was a 4-star hotel, I would probably be OK with it (definitely not excited, but OK...). But this is definitely below the standards of a 5-star hotel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveller_Athens_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominaPrestige, Генеральный директор at Domina St.Petersburg, responded to this review, 25 April 2014
Dear traveller_Athens_K,

Thank you very much for a constructive comment on your recent stay at Domina Prestige Hotel on Tripadvisor.
We truly appreciate positive parts of your comment and will keep on maintaining high standards, however areas for improvement which you kindly mentioned will be given particular attention.
Hotel interior design, though matter of personal taste is called to reflect Italian flavored style of genuine comfort and bright emotions. We’d like to assure you that all the materials that were carefully chosen for this hotel is of highest quality and special attention always kept on cleanness and comfort of all the rooms.
Personnel trainings is ongoing process, however all points that you mentioned will be worked on through once again to eliminate any further inconveniences for our guests.
Hotel restaurant service is also working hard to please various tastes of our dear guests and on behalf of Food and Beverage Manager we would like to thank you for the positive feedback on breakfast food quality. Special attention will be given to the food refill and set up till the last guest during the breakfast time.
Thank you once again for bringing all these issues to our attention, it would definitely help us to maintain and improve our level of service and we will be happy to welcome you back sometimes in the nearest future.

Kind Regards,
Christina Kuznetsova
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Marseille, France
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 April 2014

We've stayed in this hotel 3 nights in January and were very happy about the facilities and the service, of course it is not a 5 * hotel, but it is a great 4* hotel with a good location, near everything, good affordable restaurant prices.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olga z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominaPrestige, Генеральный директор at Domina St.Petersburg, responded to this review, 3 April 2014
Dear Olga z,

Thank you so much for your kind review.
Our team members are always doing their best to meet guests' expectations and We are happy that our service level were to your liking.
Thank you for sharing your experience and we do hope we can welcome you back at your next visit to Saint-Petersburg.

Best regards,
Christina Kuznetsova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 April 2014

The perfect combination. Half a street away from the central cluster of hotels, that were at least twice as expensive. Old facade fronting a small canal, but with a new and modern interior and large beautifully decorated bedrooms and bathrooms. Great breakfast and bar on site too.

Room Tip: Our room faced inwards as opposed to towards the canal, so presumably was cheaper as a result, but w...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shortlau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominaPrestige, Генеральный директор at Domina St.Petersburg, responded to this review, 3 April 2014
Dear Shortlau,

Thank you for choosing Domina Prestige Hotel and also leaving your comments on www.tripadvisor.ru
We are very happy to hear that you are pleased with quality of service, good location of our Hotel and interiors. Your opinion is very important for us!
We hope that you will be our guest again next time when you come to Saint-Petersburg!

Regards from St. Petersburg,
Christina Kuznetsova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

I am priviledged to stay in this superb hotel! Luckily I have another 3 nights to sleep here. What an excusite place! We booked 5 nights and the management was kind enough to offer us an up grade but our room on the green corridor was so nice and comfy that we decided to stay just where we are.

Roman was fantastic with loads of info. Thank you!

Reception: All of the staff was exceptionally friendly and informative. Without their knowledge......

Room is superb! Lovely chololats on pillow every night and fresh water. Not far from THE street: Nevsky Prospect!

When I return I will comment on breakfast. I have been to Scandinavia and Baltics and off to Moscow, so the breakfast is a bit expensive for a traveller travelling 5 weeks in Europe.

Maybe we will do it Wednesday it must be fabulous because this hotel and staff is fabulous. I do recommend this hotel!!

Room Tip: I love my room 214. I suppose there are larger rooms but 214 is great
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YvonneTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominaPrestige, Генеральный директор at Domina St.Petersburg, responded to this review, 3 April 2014
Dear Yvonne,

On behalf of our team, we would like to thank you for your positive review.
It is always a pleasure to know that our guests are happy, it encourage us working every day to make our service better!
We are looking forward to make your next stay as great as this one.

Best regards from St. Petersburg,
Christina Kuznetsova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

Great hotel, great location, very comfortable rooms, very friendly staff we would deffinetely return!
Original decoration.
Very comfortable baby crib for our 6 months old daughter.
Though expensive breakfast

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Artuurss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominaPrestige, Генеральный директор at Domina St.Petersburg, responded to this review, 3 April 2014
Dear Artuurss,
Thank you very much for choosing our hotel and taking your time to share your opinion regarding your stay here, on Tripadvisor.com.
We are glad to hear you enjoyed your staying and found our property friendly and comfortable.
It will be our pleasure to have you as our guests anytime in the future again.
Our best regards,
Christina Kuznetsova
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jersey
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

We stayed here for four nights in March 2014. From the time we entered the hotel to the time we left we were very well taken care off. The staff at the reception were courteous and helpful. The room was spacious and clean and the facilities brilliant. The housekeeping is very good, the breakfast is a good spread even having cakes and creme brulees.
I would strongly recommend this hotel for its good location and courteous staff.

Room Tip: Rooms at the back are quieter.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chandrase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominaPrestige, Менеджер по связям с общественностью at Domina St.Petersburg, responded to this review, 27 March 2014
Dear Mr. Chandrase, it is always great to hear when our guests have enjoyed their experience with us, thanks for taking the time to share. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Domina St.Petersburg

Property: Domina St.Petersburg
Address: Emb. Reki Moiki, 99, St. Petersburg 190000, Russia
Phone Number:
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 334 Hotels in St. Petersburg
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Domina St.Petersburg 5*
Number of rooms: 108
Official Description (provided by the hotel):
Domina St. Petersburg is the first property of Domina Hotels & Resorts in Russia. This 108 room Lifestyle Hotel belongs to the Domina Prestige collection of 5 star hotels and is designed for comfort and unforgettable impressions while visiting one of the most beautiful cities in the world. We have created a concept of living based on the fundamentals of excellent service and sincere hospitality combined with our own unique style and contemporary design. This ever evolving lifestyle concept is about what is important in life. Lifestyle is for us a term to describe the way a person lives and how we want to live. It is also a set of behaviors, values and senses of self and belonging which these behaviors represent, collectively they define our lifestyle. We call this the 5D Lifestyle Concept. ... more   less 
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