This hotel is well and nicely located in the city center along a canal. Hermitage museum and some nice restaurants are at walking distance. Staff is young and not very experienced (e.g. at breakfast), but they are friendly and helpful when you ask something. Reception desk ladies are cool; they only provide you with the necessary information, not more, not less. Bar is a bit 'too plastic'. Rooms are nice and very comfortable. Airconditioning and wifi worked perfect.
The 2 concierge ladies were very friendly and helpful to advise and make restaurant bookings.
I anyhow can recommend this hotel; it's good value but based on experience of staff, breakfast choice and bar design/lay-out I won't say it's a 5 star.More