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“excellent service and perfect location”
Review of Astoria Hotel

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Astoria Hotel
Ranked #8 of 345 Hotels in St. Petersburg
Certificate of Excellence
Moscow, Russia
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“excellent service and perfect location”
Reviewed 18 December 2011

Selected this hotel because we wanted to celebrate my husband’s birthday at this very place, in the very middle of this beautiful city. After reading some reviews we realized the place is very proper for the occasion. And first of all we must thank the staff of the hotel for the holiday they organized for us.
We got the best room: not only with the view (the Saint Isaac's Cathedral), but also with a balcony (room 315)! Double doors block the room perfectly well from the possible corridor noise.
We were lucky with the weather, but not only with it. The welcome greetings were warm and pleasant (complimentary water every day, some fruit and sparkling wine), good Wi-Fi connection, nice Carita toiletries, ideal room service and cleaning, good recommendations on the restaurants (The Stroganoff restaurant is a must, just 5 min away, ask the concierge for the reservation), umbrellas in the room, enough room for the luggage, really good hair dryer (ladies, you know what I mean), lots of nice and touching details all around.
Our special thanks to the staff for the birthday cake and warm greetings! It was very nice and lovely. And it really made our holiday unforgettable!
Don’t miss delicious breakfast or afternoon tea in the hotel. They worth it.
The only minus of our stay was the Angleterre restaurant: absolutely inattentive chef and boring food, but again, it was all our fault (and our own choice based on some internet reviews from the Angleterre site). You should better listen to the Astoria staff recommendations!
Thanks again! We would definitely come back!

Room Tip: 315 is the only romm with a balcony and a view (The Isaac square)
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank everlastingtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (168)
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Portland, OR
Level Contributor
71 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 December 2011

5 star property in an amazing city. Located close to the Hermitage and shopping district this hotel has an old world charm. Great service especially for the first time visitor to Russia.

Room Tip: The rooms all seem great in their own way. Super high ceilings make the space seem larger that it i...
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kenm323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 December 2011

Very nice hotel with excellent location. The personel is very friendly and the breakfast is delicious.

Room Tip: Go for the room facing St Isaac Cathedral
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pascale A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
352 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 1 December 2011

Well situated next to St Isaacs Cathedral, this is old style elegance with a price to match. Rooms are comfortable, decor is pleasant and service is good. Breakfast selection is very good. The internet costs are too high though.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Astoria_GM, General Manager at Astoria Hotel, responded to this review, 12 December 2011
Dear Guest,

Thank you for taking some of your valuable time to write a review of our hotel. I am sorry you found internet charges too high, please know that internet use in the Business Centre is complimentary and we are looking into the issue of in-room charges. However I am glad to read that you enjoyed the hotel’s location, rooms, décor, breakfast and most importantly service. We are looking forward to welcome you back soon.

Kindest regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 November 2011

You will live with your neighbours, thanks to the absence of noise isolation in the walls and floors; also the climatisation system allows you to communicate directly with all the rooms of your floor. My neighbours were indians, so I had a flavor of India all nights long during my trip in St Petersburg. A unique experience, that I will never renew.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank DG G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Astoria_GM, General Manager at Astoria Hotel, responded to this review, 12 December 2011
Dear Guest,

I am very sorry to read that you had such an unpleasant experience in our hotel, solely due to noise issues. This is a historic property and unfortunately works to improve sound insulation are regulated by the government. While some guests have raised this issue in the past, in general it is not a frequent complaint and we have never been notified of a situation as serious as you have experienced - therefore I apologise that it had such an impact on your stay. If there is anything more we can do please get in touch. However you did rate location, rooms, cleanliness and service 5/5 for which I am glad, and should you visit St. Petersburg in the future we hope to welcome you back, there we will be glad to alocate you a room as quiet as possible.

Kindest regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
108 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 25 November 2011

Well placed near St Isaac's Cathedral, this hotel has a charming old world ambiance, pleasant décor and very comfortable beds. Breakfasts were good but cooked options were on the small side and we had some communication issues with the wait staff. Our room faced the City Hall and it was good to be able to open the window. Reception and dining room staff could have been more friendly and reception staff could have been more consistent in the information offered as this was on occasion contradictory. It would be nice if one didn't have to smell cigarette smoke all around the hotel.

Room Tip: Get a view of St Isaac's or if not try for a view of City Hall.
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  • Stayed November 2011, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Astoria_GM, General Manager at Astoria Hotel, responded to this review, 2 December 2011
Dear Guest,

Thank you for taking the time to write a review of the Hotel Astoria. It fulfills me with pleasure that you appreciated our location, décor and beds. I apologise that sometimes information provided from waiter as well as from reception was contradictory and I will ensure that staff communicate more regularly to prevent this from happening in the future. Regarding smoking in the hotel, so far there is no law restricting the smoking in public areas in Russia. I hope the mentioned inconveniences do not negatively influence your Hotel decision while visiting St. Petersburg again. I would be very glad to welcoming you back soon.

Kindest regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
151 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 20 November 2011

Astoria is my favorite hotel. It still makes you feel like in Russia, not like in business trip somewhere in USA. Servicing ladies and not 25-years shiny-smiling girls, but felt like your mother or nanny. Concierge service will do their best even in the night to help you, even break their own rules. Interiors still keep the feeling of the old building and everything plays to highlight the same – flaxen things in the room, old-style furniture, etc. At the same time everything is very well equipped and working properly. I like Astoria’s climate system most of all – it is not heard at all.
2 comments to the hotel:
1) I think that is wrong approach to take RUR 800 for the internet. That is a cost of 2 months of home internet in Russia;
2) Complimentary water contained red dregs – very unpleasant, please recheck your supplier asap.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank khenaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Astoria_GM, General Manager at Astoria Hotel, responded to this review, 2 December 2011
Dear Guest,

Thank you for your kind review of our hotel. It especially makes me happy to read that you felt it was a truly Russian experience, as it is a brand standard of Rocco Forte Hotels that each property should reflect its location. I am glad that you enjoyed the décor and amenities also. Regarding the internet charges please be aware that it is an ongoing issue which we are trying to find the best solution for. As for the residue in your water, this is the first alert we have had, for which I apologise. I will be sure to look into it. These issues aside, I am flattered that you rate us as your favorite hotel and it would be our pleasure to have you stay with us again.

Kindest regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Astoria Hotel

Property: Astoria Hotel
Address: Bolshaya Morskaya St., 39, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in St. Petersburg
#3 Spa Hotel in St. Petersburg
#4 Family Hotel in St. Petersburg
#5 Romantic Hotel in St. Petersburg
#8 Luxury Hotel in St. Petersburg
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Astoria Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Experience the essence of Russia in the comfort and elegance of Rocco Forte’s luxurious Hotel Astoria. Situated next to the magnificent St Isaac’s Cathedral in the heart of St Petersburg, Hotel Astoria has played host to many distinguished guests from past to present. 169 rooms and suites at Hotel Astoria are carefully furnished with comfort and tranquility in mind. ... more   less 
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Also Known As:
Astoria Hotel St Petersburg
Astoria St Petersburg

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